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Dial Direct Reviews

4.3 Rating 3,442 Reviews
85 %
of reviewers recommend Dial Direct
Company Reviews Questions Metrics
4.3
Based on 3,442 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Verified Buyer
“Easy no problems”
Helpful Report
(Home Insurance) - Posted 9 years ago
Hi, Thank you for your review. It's great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“I will not be insuring my car with you this year as it's far to expensive £325.00 no way I will be looking else where”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. I would like to have a look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“Appears to be satisfactory.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi, Thank you for your review. I am pleased to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“So far so good!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Hui
Verified Buyer
“I move to new address, change 50ponnds more per month”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi Hui, Thank you for your review. Apologies for any inconvenience the changes to your policy have caused. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 9 years ago
Valerie
Verified Buyer
“This site was very easy to use price comparison was unbelievable. Will certainly be comparing again this year”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi Valerie, Thank you for your review. I am pleased to hear that you found the online process easy to follow. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri
Posted 9 years ago
Terence
Verified Buyer
“Terrible company ,will not renew next year.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi Terence, Thank you for your review. I am sorry to hear that you are not happy with our service. If you would like for me to take a look at you policy, please respond to this message with your full name , date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 9 years ago
Elaine
Verified Buyer
“Posted my no claims details to them, they didn't inform me they hadn't received them just charged me £75 and cancelled my insurance without telling me which left me driving uninsured! Rang them and they couldn't care less. Won't be using again.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi Elaine, Thank you for bringing this to our attention. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 9 years ago
Stephen
Verified Buyer
“Great prices.will book again”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi Stephen, Thank you for your review. I am pleased to hear that you are happy with your policy and that we could provide you with a competitive quote. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“The service from Dial Direct Insurance was fantastic, from quote to buying the insurance was very smooth, and with an online sign in account means it's simple to access documents etc with no fuss.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“No easier than most other online providers.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ahmed
Verified Buyer
“Very good and professional Many thanks”
Helpful Report
(Van Insurance) - Posted 9 years ago
Hi Ahmed, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
David
Verified Buyer
“Your renewal premium was never transcripted to me you increased the premiums without prior notification .this left me with bank charges .I am not happy and thinking about involving the ombudsman . . very unhappy”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi David, Thank you for bringing this to our attention. Please could you respond to this message with your full name , date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help get this resolved for you. Kind Regards, Keri
Posted 9 years ago
Michael
Verified Buyer
“Best”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi Michael, Thank you for your review. We aim for 100% customer satisfaction and it is great to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Ruth
Verified Buyer
“Very helpful and polite customer service provided.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Hi Ruth, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Mikulas
Verified Buyer
“Perfect affordable service here is visible how other companies ripping us off ! Thanks for being .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi Mikulas, Thank you for your review. I am glad to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“Not had document printed due to not having a printer. Would prefer documents to be posted to my adddress free or for a small admin fee.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Hi, I would like to get this resolved for you. Please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“Very good”
Helpful Report
(Van Insurance) - Posted 10 years ago
Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Diane
Verified Buyer
“I was a little worried as I had never heard of this provider,but a family member had so I just went with it.Fortunately l haven't had to make a claim so don't know about their customer service directly but have no reason to think it wouldn't be satisfactory.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi Diane, Thank you for taking the time to share your experience and please thank your family member for the recommendation. If and when you do require any assistance for any aspect of your policy, our advisors will be happy to help. Kind Regards, Keri
Posted 9 years ago
Marek
Verified Buyer
“ok”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi Marek, Thank you for your review. It is great to see that you are not disappointed with your policy. However, if you would like to let us know how to improve our service, please respond to this message to socialresponders@bglgroup.co.uk. Kind Regards, Keri
Posted 9 years ago
Dial Direct is rated 4.3 based on 3,442 reviews
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