Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,493 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“spam spam”

Helpful Report

(Van Insurance) - Posted 8 years ago

“Very easey to deal with and would deal again”

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(Van Insurance) - Posted 8 years ago

“very happy”

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(Van Insurance) - Posted 8 years ago

“My car was picked up very quickly, I had a courtesy car delivered without quibble and claim was settled in a timely manner. I was kept fully updated and the service was very personal.”

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(Car Insurance) - Posted 8 years ago

“xxx”

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(Van Insurance) - Posted 8 years ago

“Very easy to do.”

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(Home Insurance) - Posted 8 years ago

“I have had no contact with Dial since taking out the policy so unable to comment any further.”

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(Car Insurance) - Posted 8 years ago

“Very happy with the service provided, easy & straight forward to understand.”

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(Home Insurance) - Posted 8 years ago

“Good Communication”

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(Van Insurance) - Posted 8 years ago

“Sound no problem”

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(Van Insurance) - Posted 8 years ago

“Very helpful and clear communication and value for money. Keep up the great work.”

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(Home Insurance) - Posted 8 years ago

“Excellent policy- just too expensive at home insurance renewal date being approximately £230 more expensive for the year than very similar policies from other competitors. Shame as they were very competitive when we originally changed to them. Just shows: it is always sensible to shop around every year, even if you had a good deal last time.”

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Posted 8 years ago

“My father is a disabled pensioner recently diagnosed with terminal cancer and they have, in my opinion, treated him disgracefully. In my opinion they are immoral and incompetent. Thank god he never had to make a claim with them. I would advise you do not even consider them.”

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Posted 8 years ago

“No”

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(Van Insurance) - Posted 8 years ago

“Very happy to go withgo compare insurance n well suggest others to go with go insure co for insurance.”

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(Home Insurance) - Posted 8 years ago

“Changed car for a newer version of the same car (BMW 3 Series) and my monthly payments went from £26 to £106 its a standard car not a Ferrari. Went online and their quote was £400 if taking out a new policy although I would have to cancel the existing one for an additional charge of £53. So because I changed my car I have to accept my premium has gone from £312 to £1,272 or pay £53 to cancel. They have lost another customer for good.”

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Posted 8 years ago

“They refused to cover the repair to my chimney after storm damage. Google them, I'm not alone, they are cowboys.”

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Posted 8 years ago

“When it came to automatically renewing my insurance it was 200 pounds dearer even though I had an extra years no claims there us no loyalty bonus or help so I switched insurers. Will not insure with them again.”

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(Van Insurance) - Posted 8 years ago

“Cheap reasonable insurance”

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(Van Insurance) - Posted 8 years ago

“Useless robbing cunts, gave me a online price , then put it up about £700 pounds, if I cancelled the policy it would then make my next insurance more expensive as would show as insurance being cancelled, never again”

Helpful Report

(Van Insurance) - Posted 8 years ago

Dial Direct is rated 4.3 based on 3,493 reviews