Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,493 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet had to claim but Ok”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for taking your time to share your experience. We look forward to your continued custom. Many Thanks, Sophie.

Posted 7 years ago

“Hi just to say diAl direct was a third of the price of other insurance companies.”

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(Home Insurance) - Posted 7 years ago

HI Geoff, Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price. Thanks, Sophie.

Posted 7 years ago

“cheap first year, although they say it was sent, no notification email received regarding renewal, but they happily send a text to tell you the policy has been renewed. When checkin, the premium jumped excessively, +£30 to cancel renewal. phone to customer services to query, with the comment from customer services its my responsibility to remember when the insurance rental is due..”

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Posted 7 years ago

“Very good service”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 5 star review. We are pleased to hear you are happy with the service we have provided. Many Thanks, Sophie.

Posted 7 years ago

“Really good except if you have a late payment it's a £15 charge witch I don't agree with apart from that excellent”

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(Van Insurance) - Posted 7 years ago

Hi Christopher, Thank you for your review. We are pleased to hear that you are happy with our service. Your feedback is appreciated and will be used to further improve our services. Many Thanks, Keri

Posted 7 years ago

“I had a car accident earlier in the year 2018 for a Non Fault(rear of my car was damaged by Third party car) and dial direct was following up on my claim . My car was taken for repairs and returned by the repairs centre.Dial direct introduced a Personal Injury solicitor to me and when i called to follow up on my claim,Dial Direct said they dont have info that the accident was not my fault.It was the greatest joke of the year i was on phone for 2 hours and was transfered between departments and other companies. I called Dial Direct severall and they couldnt figure out simple questions.After 3 weeks ,i called them again on 11/04/18,they dont have my updated info on my accident on 12/01/2018.I had complained and was told someone will call me .No one called after 3 weeks. I called the Personal injury Solicitor working with Dial Direct and they confirmed to me that the third party insurance had admitted full liability for the incident and my insurance and underwriter does not have a clue about my info. After expiration of my insurance,i will NEVER go near this company again”

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Posted 7 years ago

“a problem occurred regarding an accident that was assigned to me but my partner had it and the company despite been given evidence from their insurance would not accept it and my premium is high because of it.”

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(Van Insurance) - Posted 7 years ago

Hi, We are sorry to hear you have had a bad experience. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can investigate this for you. Many Thanks, Dial Direct Social Team.

Posted 7 years ago

“All good”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 4 star review. We are glad to hear you are happy with the service we have provided. Thanks, Dial Direct Social Team.

Posted 7 years ago

“Left Direct-Line in July 2017 after being told that a change of vehicle with current insurer meant a premium increase of nearly £100 No attempt to find me another broker, so declined renewal. Got re-insured with Swinton for about £100 p.a. cheaper. (i.e. about the same as original premium with DL prior to vehicle change) Other than that no problems at all but disappointed at lack of business sense to try and keep a customer. Seemed only to happy to let me go.”

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(Car Insurance) - Posted 7 years ago

Hi, Apologies we were not competitive for you on this occasion and for any inconvenience this has caused. If you have any further concerns please send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Dial Direct Social Team.

Posted 7 years ago

“When I joined Dial Direct I couldn’t believe how good the premium was. I have not had to make a claim but I think it would be handled very well”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price. We look forward to your continued custom. Thanks, Dial Direct Social Team.

Posted 7 years ago

“As a new customer with D.D.happy they answered all my questions I was happy to change to D.D”

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(Home Insurance) - Posted 7 years ago

Hi Antony, Thank you for your 4 star review. We are pleased to hear we were able to assist you with your policy. Thanks, Dial Direct Social Team.

Posted 7 years ago

“My van insurance went up,almoust double without any warning or asking for my permision on renewal !I payed their monthly fee and then next day i decided to cancel my policy.I got no refund for that money + i have to pay them 50 gbp cancelation fee.I won't recomend !”

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Posted 7 years ago

“Always saying my password don’t match the login and never sends emails to reset.”

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Posted 7 years ago

“The service I received was very efficient and smooth, without a problem and I will be renewing my policy with them in the near future.”

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(Van Insurance) - Posted 8 years ago

“no more than what i would expect”

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(Home Insurance) - Posted 8 years ago

“Absolutely no help. I had to deal with underwriter direct. Dial Direct also failed to provide my proof if no claims bonus.”

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(Van Insurance) - Posted 8 years ago

“very disappointing company”

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(Van Insurance) - Posted 8 years ago

“Keep well clear of this lot was with then for 3years I have full no clams discount 69per month I cancelled then and want nearly 200pounds cancellation fee just renewed my car with a different insurance company 25per month they are a rip off.”

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Posted 8 years ago

“satisfied”

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(Van Insurance) - Posted 8 years ago

“the only reason i cancelled my policy was that i changed my vehicle to a new model i asked dial direct to provide ongoing cover for me , the quote they gave me was £280.00 more than alternative providers so i changed to RAC , i was disappointed to note when i went online after i changed that on a comparison website with my details entered Dial Direct were actually cheaper !!! and with the same underwriter !!! . This is very frustrating for me as a customer and Dial Direct lost my business ! leaves me as customer thinking that Dial Direct were profiteering at the expense of an existing client ! couldnt fault their service while i was a customer other than being charged a penalty for cancelling my policy .”

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(Van Insurance) - Posted 8 years ago

Dial Direct is rated 4.3 based on 3,493 reviews