Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,441 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CANCELLED POLICY AFTER TWELVE MONTHS BIG INCREASE”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Please anyone reading this DO not ever use Dial Direct for your next insurance. After years of being with Direct Line I changed to them and its been the worst experience from the start. I recently had a claim and very upsetting and stressful to deal with. They have the worst customer service experience I have ever ever witnessed. The staff are rude, argue and talk over you when you try to complain and say they are going to do something and never do it as the right hand does not know what the left and is doing. Complete JOKE”

Helpful Report

Posted 8 years ago

“Was a cheap policy to purchase.”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi, Thank you for you review, we are glad to hear we have provided you with a policy that suits your needs. We look forward to your continued custom. Kind Regards, Sophie

Posted 8 years ago

“after 1 year doubled my insurance got 9 years protected sad to see you go not”

Helpful Report

Posted 9 years ago

“Had to change registration on car done in five minutes no hassle”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, It is great to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 8 years ago

“Excellent custumer service, good and cheap insurance”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Very good service!!!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Easy and reasonable”

Helpful Report

(Car Insurance) - Posted 9 years ago

Thank you for taking the time to post a review. I am pleased to hear that you found the process of setting up the policy easy. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“Hhffkvvgh”

Helpful Report

(Car Insurance) - Posted 9 years ago

Thank you for the 5 star rating. We look forward to keeping up this standard of service and your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“All I can say is that I would use them again thank you.”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Vernon, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Budget Social Team

Posted 9 years ago

“This has to be the best insurance company I have ever used! Helpful friendly staff and great prompt service.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found our service helpful. We look forward to your continued custom. Kind Regards, Budget Social Team

Posted 9 years ago

“I want an e-mail address for customer complaints Dept I have noticed no sign of one unless you sign into your self service centre I have cancelled my policy with you and I WANT to correspond by E-mail not by phone NOT by letter. Or is that your way of getting out people having evidence of what they actually want to write to you !!!!!!!!!! so probably an other letter to the Financial ombudsman to get something done that way”

Helpful Report

Posted 9 years ago

“Very quick and efficient”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Very friendly and efficient representatives. Good pricing. Will definitely choose Dial Direct again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“What a rip off.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Huge increase in premium after first year, despite no claims!”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. We work with a panel of insurers and always try and offer the lowest premium available. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“I have been with this company for over a year now & they are the worst company I have had to deal with in my whole entire time of driving (6 years) I had my insurance with Auto & General from July 2014-2015 when they were taken over by Dial Direct. I had no problems until last year. Unfortunately last year I had to make a claim in May which I notified them straight away of this. All seemed to be fine until unfortunately I had to make yet another claim in June of the same year. Again, everything seemed ok until I returned from my holiday in Sept 2015 to a letter to say they urgently needed to speak to me & then another one to say that they were going to cancel my insurance. Confused I called to explain I had been away hence not calling sooner only for them to accuse of me of not telling them about the second claim. I was outraged, after the mix up they said they had added the second claim onto the system & they were to create a new policy at a higher price. I said I would think about it at the new price then call back the following day which I did only to be told I would not be paying anymore than I previously did. Confused yet again I asked them if they had definitely put the second claim onto the system in which they replied yes. I advised I would accept the new policy & didn't think anything more of it, until I had an email in July 2016 to say thank you for renewing your insurance with us. I had not renewed my policy with them & as far as I was away the insurance was not due until September. I called up to query & they said it was automatically renewed & the mix up in Sept meant it was the same policy just with a new underwriter. Again, I was happy with the renewal price & left it at that. The next day however they then leave me a voicemail saying to call them, which I did & guess what... They still have not got the second claim on the system meaning the renewal price had gone up again. How can it take 3 advisors in the space of a year not to record a claim?! Also what's more worrying is if they urgently needed to speak to me in Sept 2015 why not call or email me instead of bombarding me with letters?! Avoid this company as they employ idiots & have caused me no end of stress & worry to the point where I dont even want to open letters from them anymore!”

Helpful Report

Posted 9 years ago

“Very bad customer services and extortionate cancellation fees”

Helpful Report

Posted 9 years ago

“Had a car policy with budget insurance services Ltd(BISL) I bought a new car so I asked BISL for a quote on my new car, it was a little high so I went onto a price comparison website and found a quite for the same level of cover at a very reasonable price with dialdirect.so I rang BISL back and asked if they could match my quote with dialdirect and they said no, so I cancelled my BISL policy incurring a cancellation fee of £74, and went with my very reasonable quote with dialdirect. After receiving my paperwork from dialdirect in small print at the the bottom of the letter it says dialdirect is a trading name of BISL Ltd. Now when BISL said they couldn't match the quote of dialdirect which is basically the same company did they do this knowing I would have to pay the cancellation fee? Very devious companies these!!!!!!!!!”

Helpful Report

Posted 9 years ago

“They upped the price considerably over the space of a year and it's impossible to contact them. Keep you on hold for over an hour. Rip off merchants.”

Helpful Report

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,441 reviews