Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,661 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No nonsense renewal!”

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Posted 5 years ago

“Very good customer service.”

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Posted 5 years ago

“The service was very good and the person who I contacted was very helpful.”

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Posted 5 years ago

“This is my second year with this company for my buildings, contents and home emergency. The premium rate and the standard of service which I received was good. I have also been really satisfied on the two occasions when I had to use the home emergency service.”

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Posted 5 years ago

“Always helpful when on the phone”

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Posted 5 years ago

“The renew price was lower than last year good comprehensive cover Renewing was very easy”

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Posted 5 years ago

“Good company, policy set up was easy & straightforward. Very easy to manage your online account. No issues with provider whatsoever”

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(Home Insurance) - Posted 5 years ago

“Phoned re insurance renewal quote and without any expected hassle price brought down to same as previous year. First time that has happened in similar situations with other insurers, they are usually only interest in new business not providing a service to retain present customers. Dial Direct were first class and have no hesitation in recommending them to others”

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Posted 5 years ago

“Easy to use no extra costs incurred happy days”

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Posted 5 years ago

“My insurance premium went up by £200 over last year’s, no explanation, absolutely furious, will not be using dial direct again!!!!”

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Posted 5 years ago

“Very quick and easy to do on line, if you need to speak to someone thay are very helpful to sort things out.”

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Posted 5 years ago

“Have been with Dial Direct for a few years now, motor and home insurance. I have always found operators to be knowledgeable, polite and helpful and willing to negotiate prices. A good company to deal with.”

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Posted 5 years ago

“Very easy to work with good value and no need to add extras to the policy as most of is included.”

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Posted 5 years ago

“On 2 separate occasions I have dealt with 2 different ladies who have helped me with my queries n nothing was a problem to them and just to call them back if I thought of anything else”

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Posted 5 years ago

“Brilliant. Got a better price then expected. Friendly service.”

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Posted 5 years ago

“Very good service, easily continued my insurance with no disruptions”

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Posted 5 years ago

“very happy with my policy staff were helpfull on renewal got me a far better price”

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Posted 5 years ago

“Extremely good customer service I had my boiler stopped working when I called the response was very good and quick I am impressed with the service that’s why I stayed with them same last year I had couple of issues my toilet wasn’t flushing they came and fixed it I am well impressed I will stay with them”

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Posted 5 years ago

“Always easy to deal with.”

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Posted 5 years ago

“Renewed with these guys for the 4th year now, always helpful on the phone, competitive price wise, never has to claim as yet so cannot give a comment on that process, I will continue to stay with DD for my car insurance for the foreseeable future. Cheers Roy...”

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Posted 5 years ago

Dial Direct is rated 4.4 based on 3,661 reviews