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Dial Direct Reviews

4.3 Rating 3,441 Reviews
85 %
of reviewers recommend Dial Direct
Company Reviews Questions Metrics
4.3
Based on 3,441 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Unverified Reviewer
“Always saying my password don’t match the login and never sends emails to reset.”
Helpful Report
Posted 7 years ago
Edward
Verified Reviewer
“The service I received was very efficient and smooth, without a problem and I will be renewing my policy with them in the near future.”
Helpful Report
(Van Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“no more than what i would expect”
Helpful Report
(Home Insurance) - Posted 7 years ago
Douglas
Verified Reviewer
“Absolutely no help. I had to deal with underwriter direct. Dial Direct also failed to provide my proof if no claims bonus.”
Helpful Report
(Van Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“very disappointing company”
Helpful Report
(Van Insurance) - Posted 7 years ago
Barry
Unverified Reviewer
“Keep well clear of this lot was with then for 3years I have full no clams discount 69per month I cancelled then and want nearly 200pounds cancellation fee just renewed my car with a different insurance company 25per month they are a rip off.”
Helpful Report
Posted 7 years ago
Christopher
Verified Reviewer
“satisfied”
Helpful Report
(Van Insurance) - Posted 7 years ago
Paul
Verified Reviewer
“the only reason i cancelled my policy was that i changed my vehicle to a new model i asked dial direct to provide ongoing cover for me , the quote they gave me was £280.00 more than alternative providers so i changed to RAC , i was disappointed to note when i went online after i changed that on a comparison website with my details entered Dial Direct were actually cheaper !!! and with the same underwriter !!! . This is very frustrating for me as a customer and Dial Direct lost my business ! leaves me as customer thinking that Dial Direct were profiteering at the expense of an existing client ! couldnt fault their service while i was a customer other than being charged a penalty for cancelling my policy .”
Helpful Report
(Van Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“spam spam”
Helpful Report
(Van Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Very easey to deal with and would deal again”
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(Van Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“very happy”
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(Van Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“My car was picked up very quickly, I had a courtesy car delivered without quibble and claim was settled in a timely manner. I was kept fully updated and the service was very personal.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“xxx”
Helpful Report
(Van Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Very easy to do.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“I have had no contact with Dial since taking out the policy so unable to comment any further.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Very happy with the service provided, easy & straight forward to understand.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Good Communication”
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(Van Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Sound no problem”
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(Van Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Very helpful and clear communication and value for money. Keep up the great work.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Mr Karl Leivars
Unverified Reviewer
“Excellent policy- just too expensive at home insurance renewal date being approximately £230 more expensive for the year than very similar policies from other competitors. Shame as they were very competitive when we originally changed to them. Just shows: it is always sensible to shop around every year, even if you had a good deal last time.”
Helpful Report
Posted 8 years ago
Dial Direct is rated 4.3 based on 3,441 reviews
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