Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,493 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed a direct debit payment and 10 days later they placed a 50% extra charge when taking the DD out again. Called them and they would not reimburse me at all. 50% extra for just 10 days is disgusting. The fact that it is even written in the T&C's is disgusting!! They do not do themselves any favours in retaining their customers. I will not be using them again”

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Posted 5 years ago

“Honestly, so far so good. A very annoying advert though. Just goes to show people will buy without that flamin’ gimmick!”

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(Car Insurance) - Posted 5 years ago

“Would never use this company ever again , was involved in non fault rtc , afterwards premium increased around £70 a month shockingly Due to crash leaving me with no vehicle and £100 payout due to expensive excess I couldn’t get another vehicle and was told that I could not cancel my insurance policy and was forced to keep paying the higher amount when I had no vehicle to use it on”

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(Van Insurance) - Posted 5 years ago

“Very easy to deal with and they let you know by email when they've taken your monthly payment from you”

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(Car Insurance) - Posted 5 years ago

“Avoid them. Attempted to take a renewal at quadruple the previous rate and despite requesting no auto-renewal!”

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Posted 5 years ago

“DIAL DIRECT - SHOULD BE RENAMED - DIAL DAMAGE YOUR HOME My family and I are still waiting for our ripped up carpets to be repaired - as a direct result of Dial Directs - affiliated sub-contractor damaging our home. This was in Dec 2019. Its now almost Mid March 2020 - we are still living in a home that has ripped up carpets and bathroom flooring with sticky flooring. Bare in mind it was the fault of Dial Directs affiliated subcontractor that caused much damage in our home. To add to the months of grief which they have caused us - we are still waiting for them to accept liability & responsibility for the negligence of "their subcontractor". Three other professionals in the same trade as "their subcontractor" informed us - that something like that should never happen and that it was 100% avoidable. I would literally need pages to inform the public on what this company has taken my family and I through. All the companies who they work with and passed us through to - ARAG, Sedgwick, Claim Desk and more - are so incredibly dishonest & unethical. DIAL DIRECT - SHOULD BE RENAMED - DIAL DAMAGE YOUR HOME...AVOID THIS COMPANY. DO NOT BE FOOLED BY LOW PRICES..”

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Posted 5 years ago

“Very good to understand”

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(Van Insurance) - Posted 6 years ago

“Dial Direct - Contractor - Damaged - our property. Dial Direct and affiliates ARAG - have not accepted liability for the contractor damaging our home. Furthermore, they have been dishonest by deliberately with-holding vital information from us and have got us to jump through hopes as it were to provide them with information which they had no intention of using. They now want us to pay for an access of £350. on damage which was not caused by us, along with us facing future premiums. This is the most dishonest & unethical company I have the misfortune of dealing with. I'm still awaiting Ann McEntee - to contact me about the unethical code of practice Dial Direct has. DO NOT USE THIS COMPANY - It looks like they have people in place that writes them FAKE reviews.”

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Posted 6 years ago

“!!!!!!!!!Read this before you buy!!!!!!!!!!! Be careful with them when you buy your home insurance ask them about the list of exclusions!!!! You will be shocked. I have asked for it and they said because it is a long list they cannot provide me with one. They are not insurance company they are In between you and other companies and when you need to claim pass you round the circle. Very disappointed”

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Posted 6 years ago

“Found the i spoke to very helpful and professional”

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(Van Insurance) - Posted 6 years ago

“IF YOU NEED AN INSURANCE COMPANY - THAT FLOODS & DAMAGES YOUR HOME - WHEN THEY ARE SUPPOSE TO FIX THE PROBLEM - AND THEN RUN FROM ANY ACCOUNTABILITY - THEN DIAL DIRECT AND ITS AFFILIATES CLAIMDESK, SEDGWICK & ARAG PLC. IS WHERE YOU NEED TO GO. Over the December holiday period in 2019 our hot water boiler decided not to work. We called our home insurance provider "DIAL DIRECT" they then sent out an engineer via "Claimdesk"/ Sedgwick. To cut a long story short, to my horror, the engineer managed to empty the tank of water - which came gushing out - flooding our up stairs landing, kitchen below & part of our study. The upstairs carpets need replacing, we've had loud industrial blowers & dehumidifiers in our home now for almost a month. Videos & images were taken of the water coming through the ceiling, the engineers tools & part which was forced out, saturated carpets,more. ARAG plc who I believe were suppose to be representing us & investigating the matter truthfully, just completely dis-owned our complaint - and said that the engineer was not at fault, this came from a lady called Abigail Hole. THEN WHO's FAULT WAS IT? My wife is heavily pregnant and we have a big family. This has caused so much stress, time off work, countless phones calls and much trouble & upset for us. Not to mention - the fact that we will be faced with a rising home insurance premium in the future for a claim which was caused by DIAL DIRECT. This was clearly the fault of our insurance provider DIAL DIRECT and its affiliates. The insurance company and its affiliates ARAG, CLAIMDESK, SEDGWICK are suppose to help when things go wrong, like a faulty boiler - Not partially flood your house and then say - its not our fault. PS - Why isn't there the option for 0 stars? Lee Pallister.”

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Posted 6 years ago

“3.87 star rating, and still tour getting bad feedback. You guys are the pits, worst ever. DO NOT USE THESE LUNATICS.”

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Posted 6 years ago

“Worst one in 40 years of insurance. Arrogant, cocky, take your money, bombard you with exacting impossible criteria to meet standards set by them. All the time adding money on the 13 emails I got. My policy started at £188, they finished at over £500, so I cancelled within 12 days and they charged me £50 to cancel. Total idiots.”

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Posted 6 years ago

“THIS IS THE WORST OF THE WORST COMPANIES, JOIN AT YOUR PERIL, YOU HAVE BEEN WARNED. RIPPED ME OFF, AND I CHANGED TO ADMIRAL AND SAVED £200”

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Posted 6 years ago

“Easy to understand”

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(Home Insurance) - Posted 6 years ago

“As the first time that I have experienced taken out home insurance I was always taken the first insurance all the time but it does to shop around”

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(Home Insurance) - Posted 6 years ago

“It’s not possible to speak to anyone, I’m changing at the end of this year”

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(Home Insurance) - Posted 6 years ago

“I got the service with emergency cover. When I had a burst pipe the dial direct appointed plumbers failed to fix the problem on 3 occasions. When I stopped the service dial direct informed me there was nothing else to pay (as I was up to date on payments). They then proceeded to pursue me for £14.92 using a debt collection agency. I eventually paid the sum just to get dial direct off my back. Dreadful company- does not do what it says on the tin.”

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(Home Insurance) - Posted 6 years ago

“Nearly 5 months on since I had a leak and nothing is moving on despite chasing! Do not insure with them!!!!”

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Posted 6 years ago

“I couldn't recommend dial direct enough the service has been great I got a very competitive quote so I'm happy”

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(Car Insurance) - Posted 6 years ago

Dial Direct is rated 4.3 based on 3,493 reviews