Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,492 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,492 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap insurance and a good package.. not that I've had to make a claim yet..”

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Posted 5 years ago

“The thing I liked most by using Dial - Direct was the simplicity & quickness to have my car insured giving me peace of mind, the cost to insure my vehicle was very reasonable compared to many other insurers, I pay monthly by instalments which suits me by direct debit on a day of my choice, I would recommend Dial-Direct to anyone who requires a cover to suit them, with that peace of mind too! Good work guys 👍😉”

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Posted 5 years ago

“My needs were met exactly how I wanted them to be.”

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Posted 5 years ago

“Always extremely helpful at renewal time and a pleadure to speak to on the phone.”

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Posted 5 years ago

“Shocking company!! do not use them, had my card stolen missed the payment by one day! They charged me £20.”

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Posted 5 years ago

“It could be cheap and everything but what a joke is this company. It is taking too long to refund my money. Waiting 2 months and still waiting for refund.”

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Posted 5 years ago

“I had to add an extra driver which while expensive, it was made easy by dial direct. They were Available online and by telephone if you needed them. Good company to deal with”

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(Van Insurance) - Posted 5 years ago

“Efficient service”

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Posted 5 years ago

“Worst insurance company increased my premium without telling me , taking money from account when payment not due , will advise people to avoid at all cost”

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Posted 5 years ago

“I have been with them 4 or 5 years premium increases very slightly each year. I have no complaints at the moment but we will see when I renew my vehicle or if I have an accident.”

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Posted 5 years ago

“Had a phone call from dd in july 2020 saying someone had claimed i hit their , they had no registration, no name, no time, no street name, just a date. I informed them i had hit no one, had a further call 4 weeks later asking me bout incident, still no details, i told them go and do your job and find out who it is im supposed to have hit? Because there has been no incident. Never heard a thing so roll on oct for renewal, it was up by £60 so i got another deal with another insurer for a lot less and better policy online, cancelled with dd but when i tried to activate my nee policy it said I needed to phone them. They said their is a claim i didnt declare and the increase would be an extra £500 😳. I phoned dd and they said i would have to renew with them and a form would be filled in by them and sent off taking a few days to sort the mess out. Still waiting and being forced to have their insurance 😡😡😡”

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Posted 5 years ago

“Quick and easy service online simple to use and this is my second year with Dial Direct insurance. Very competitive”

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Posted 5 years ago

“Easy renewal and price comparison cheaper than year previous. Simple dimple. Chars.”

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Posted 5 years ago

“Very good service, easy to access documents and helpful customer service assistance”

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Posted 5 years ago

“Do not use this company. Awful customer service and scam you if they can.”

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Posted 5 years ago

“Unbelievable avoid”

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Posted 5 years ago

“Excellent friendly service”

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(Home Insurance) - Posted 5 years ago

“When you get a price from compare the market and click to buy, you are directed to the Dial Direct website. This asks you to add add-ons that are already included in the original quote. When you press the update price button, which you have to do to proceed, the price goes up. So as a result I no long have motor legal protection. Been using compare the market for years and its the first time I have seen this scam. Beware. Will go elsewhere next year.”

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Posted 5 years ago

“Provided an awful car insurance provider and cost me a total of £1600 loss , never again dial direct.”

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Posted 5 years ago

“I have to say with complete honesty .I was dubious of using dial direct...reason ...they were just so much cheaper with their quote than other on line insurance providers .I've had no issues at all with dial direct ..their web page is well settled out I fully understood what I was buying. I'm along able to manage my account on line never have to phone and listen to silly music for ages ..was able to change my car when it broke down to another car in minutes ..for me what's not to like!! 5*****”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,492 reviews