Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

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(Car Insurance) - Posted 10 years ago

“The insurance with Dial Direct was very easy to set up, and was half the cost of my previous insurance. The staff were also very helpful.”

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(Car Insurance) - Posted 10 years ago

“I had initial problems with registering & getting documents from Dial Direct, but via a couple of t/calls this was sorted out relatively easily. I expect some of this related to me being a new customer. I have used the Dial Direct breakdown service twice (RAC) & was happy with their assistance & advice.”

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(Car Insurance) - Posted 10 years ago

“good.”

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(Car Insurance) - Posted 10 years ago

“I printed out the documents so I could read and everything I needed was covered so excellent would most definatly recommend.”

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(Home Insurance) - Posted 10 years ago

“very easy to buy from the people where very kind and patient ,did not mind how many questions you asked they took the time to make sure you had total understanding,hope the price is as good this year.”

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(Home Insurance) - Posted 10 years ago

“They were very reasonable until i dared to move house .Then they charged me £40 for basically changing the adress on a computer because that was all they changed .Then sent me a letter to say it was because i missed a payment which was nonsense and that was why i had to pay .Untrue needless too say i will be looking again when the year is up.”

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(Home Insurance) - Posted 10 years ago

“They helpful people to talk to went up ring then up.”

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(Van Insurance) - Posted 10 years ago

“It's was easy to buy insurance from the company.”

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(Home Insurance) - Posted 10 years ago

“Lots of unbelievably pointless questions but the claim did go through smoothly.”

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(Car Insurance) - Posted 10 years ago

“very good price.”

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(Car Insurance) - Posted 10 years ago

“Top insurance and best deals.”

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(Car Insurance) - Posted 10 years ago

“Never got in touch with them even after at least ten phone calls at ten minutes each time, two written letters and numerous emails. I was only trying to upgrade my policy to a different car, so I was forced to take a new insurance with a different provider. Absolutely rubbish.”

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(Car Insurance) - Posted 10 years ago

“very competitive on price & Value for money.”

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(Van Insurance) - Posted 10 years ago

“I stuck with the same insurers for many years and the premiums went up every year.I changed to dial direct with the minimum of hassle and saved a couple of hundred pounds.”

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(Home Insurance) - Posted 10 years ago

“very good.”

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(Van Insurance) - Posted 10 years ago

“Very good except you have to pay for documents to be sent, no good if you need them.”

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(Car Insurance) - Posted 10 years ago

“i will not be purchasing another policy from you...thank you and goodbye?.”

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(Home Insurance) - Posted 10 years ago

“Premium about £17 per month. Had to cancel mid policy. Cost £75 in charges. Nearly 5 months worth of premiums. Bit of a rip off.”

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(Van Insurance) - Posted 10 years ago

“The policy gave me everything I needed and very good price .”

Helpful Report

(Car Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,186 reviews