Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,441 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst one in 40 years of insurance. Arrogant, cocky, take your money, bombard you with exacting impossible criteria to meet standards set by them. All the time adding money on the 13 emails I got. My policy started at £188, they finished at over £500, so I cancelled within 12 days and they charged me £50 to cancel. Total idiots.”

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Posted 5 years ago

“THIS IS THE WORST OF THE WORST COMPANIES, JOIN AT YOUR PERIL, YOU HAVE BEEN WARNED. RIPPED ME OFF, AND I CHANGED TO ADMIRAL AND SAVED £200”

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Posted 5 years ago

“Easy to understand”

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(Home Insurance) - Posted 6 years ago

“As the first time that I have experienced taken out home insurance I was always taken the first insurance all the time but it does to shop around”

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(Home Insurance) - Posted 6 years ago

“It’s not possible to speak to anyone, I’m changing at the end of this year”

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(Home Insurance) - Posted 6 years ago

“I got the service with emergency cover. When I had a burst pipe the dial direct appointed plumbers failed to fix the problem on 3 occasions. When I stopped the service dial direct informed me there was nothing else to pay (as I was up to date on payments). They then proceeded to pursue me for £14.92 using a debt collection agency. I eventually paid the sum just to get dial direct off my back. Dreadful company- does not do what it says on the tin.”

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(Home Insurance) - Posted 6 years ago

“Nearly 5 months on since I had a leak and nothing is moving on despite chasing! Do not insure with them!!!!”

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Posted 6 years ago

“I couldn't recommend dial direct enough the service has been great I got a very competitive quote so I'm happy”

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(Car Insurance) - Posted 6 years ago

“Very pleased overall ,I have now ceased driving and no longer need car insurance but would recommend to anyone ,”

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(Home Insurance) - Posted 6 years ago

“Rip off company. Been with them for 6 years but never again they really know how to p--- o-f a loyal customer”

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Posted 6 years ago

“Avoid, poor service wigging out of claims”

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Posted 6 years ago

“Found it difficult to understand how this company fails to look after an existing customer my premium went up dramatically on the renewal offer thus making me shop around which I then went back to them to see if they would reassess only to be told they would reduce the quote but still nowhere near the offer I finally took”

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Posted 6 years ago

“I discovered after just three weeks from buying my nearly-new car that it already had breakdown cover included so I wanted to switch to a policy without it to save cash and they couldn't/wouldn't offer me one. I asked about cancellation so I could go elsewhere and while the £50 cancellation charge was fair enough, they said that my NCD protection and other items in my policy were non-refundable so they wanted a whopping £168 in total out of my original annual policy payment of £569 for a policy that was just three weeks old. Clearly, I'm not impressed that an insurance broker would bury such non-refundable items in the small print in 2019 - this is the sort of pallava we all went through with brokers 20 years ago looking to gouge every last pound out of you. Obviously I'm trapped with these guys for 11 months now so I'm really quite annoyed at this - they're gouging me for so much money for simply wanting to switch policies that it's not financially viable for me to cancel and go elsewhere where I can get a quote for £150 cheaper without breakdown cover from a variety of other brokers. My mistake initially of course but hidden small print clauses are from yesteryear everywhere else I've ever used so I dread to think what happens over the next 12 months if I ever need to use the policy cover in the event of an accident or anything else - who knows what other costly small print items have been tucked away in my policy? They're not worth the worry IMO - look elsewhere for a car insurance broker that plays it straight and upfront.”

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Posted 6 years ago

“Just the job”

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(Car Insurance) - Posted 6 years ago

“Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had. Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me. Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone... ***UPDATE*** just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!”

Helpful Report

Posted 6 years ago

“Bit of a con. Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had. Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me. Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone... ***UPDATE*** just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!”

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Posted 6 years ago

“Never had to claim anything.”

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(Home Insurance) - Posted 6 years ago

“Please don't insure with this company. The process is very complicated and there are so many different departments. You'll end up with nothing being solved and a nervous breakdown.”

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Posted 6 years ago

“I have never written a bad complaint about any company however I feel I would be wrong not to about Dial Direct car insurance. They have the worst customer service I have ever seen. I called to change my car Insurance as I bought a new car and this was before the end of the insurance term, I gave them the opportunity to quote but it was much higher for less cover than any of the other four reputable insurers. That’s fine and not an issue in itself, I was told it was £50 to cancel admin fee, again totally understand. I then called the new insurer and took out the policy and called back direct line to cancel, now to be told it was an extra £38 as it wasn’t passed a certain date. I explained that the first person had not mentioned that at all and the adviser commented that that does happen and if it had been him he would have told me ! I asked to speak to someone to make a complaint and was told I would get a call back in 48 hours, awful service considering I wanted to complain ! No call and then 4 days later a letter explaining my complaint would be answered in 3 to 4 weeks !! They are clearly very busy with complaints. They can however answer within 2 rings in the new sales team ! Disgraceful”

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Posted 6 years ago

“I took out the policy as they were the cheapest and offered more cover. I had made no claims so review is based on their communication. DD sent me a renewal notice. My old policy was £162. I had a renewal quote of £202, so yes, you look for cheaper. I found a policy being a mirrored policy for £134. Back to the email and they have a link to confirm your renewal but no link to cancel. You have to phone. Twenty minutes nearly to listen to a recorded voice blabbing total rubbish to be polite. (i wanted to use a word beginning with S and ending with T, but the system spotted it) You have to speak your requirements to go through to the next question. I have a welsh accent but not clear enough to be understood by a robot. Once i got through to what i wanted, your forced to listen to total babble about their terms and cons, their special offers, law and order and god knows what else. i put the phone down until i heard silence guessing that i was through to a human. Once the human confirmed by personal details, he offered me a reduction of £145 renewal. If they had offered that initially which was cheaper than my existing policy, i would have taken it. But to try and con you to confirm renewal, i thought stuff you. Should have offered that in the first place. This is not the first company that i have experienced doing this but ideal if you dont like swapping. What i dont like is the above and the audacity to try and extract more out from you. If they value your custom, they would have offered the best deal in the first place. I fully understand increase in services year on year but £60 increase as a renewal at the outset was not going to wash with me.To cancel is such a drag to get. Even more reason not to buy from dial direct. Knowing this, i would never consider them for any future policies.”

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Posted 6 years ago

Dial Direct is rated 4.3 based on 3,441 reviews