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Dial Direct Reviews

4.3 Rating 3,186 Reviews
84 %
of reviewers recommend Dial Direct
Company Reviews Questions Metrics
4.3
Based on 3,186 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Thomas
Verified Buyer
“Easy purchase with no issues or problems. I left my keys on the bus and although the key funder service wasn't used the reassurance it gave me was a great help. I collected my keys from the bus company.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Daniel
Verified Buyer
“useless”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“No issues buying this policy - at a very satisfactory price”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jorge
Verified Buyer
“I had to swap my car 3 months ago for fail MOT and Dialdirect double charge my insurance in my new car.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Michael
Verified Buyer
“I was doubtful at first, but the great price,and ease of getting the insurance, did it for me.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Miroslaw
Verified Buyer
“Very good profeshional company”
Helpful Report
(Car Insurance) - Posted 10 years ago
Valerie
Verified Buyer
“The experience was very good, and I am pleased with the outcome. I would recommend this site to anyone wishing to obtain insurance”
Helpful Report
(Home Insurance) - Posted 10 years ago
Judith
Verified Buyer
“Very satisfied. Easy to purchase. Comparable price.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Mehdi
Verified Buyer
“best price and support from DialDirect Insurance. happy with the cover..”
Helpful Report
(Car Insurance) - Posted 10 years ago
Neil
Verified Buyer
“Yes was impressed and it was clear in plain English no hidden gargen easy to get hold of by phone was more than satisfied”
Helpful Report
(Car Insurance) - Posted 10 years ago
Neil
Verified Buyer
“Pretty good provider”
Helpful Report
(Car Insurance) - Posted 10 years ago
Richard
Verified Buyer
“Thought I was going to get a free toy but obviously not ,disappointed about that .”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“As I haven't had a reason to claim I can't really commet”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very good”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“good service fair price”
Helpful Report
(Car Insurance) - Posted 10 years ago
Mark
Verified Buyer
“Very easy to deal with and clear about there policy. Thanks.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Iris
Verified Buyer
“I found the they were clear and explained things well and displayed a lot of patients thank you”
Helpful Report
(Car Insurance) - Posted 10 years ago
Malcolm
Verified Buyer
“very good service no problems at all”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jordon
Verified Buyer
“My claim experience with Dial Direct was awful! My claim was in October 2014 and the unsatisfactory outcome is still causing me distress to this day! The process it's self was very very long winded, and although majority of insurers now offer a 'like for like' option when making claims, Direct Dial do not. Even if their clients finance company requests that it be done this way. I have since had to make a claim with an alternate company, and that process was handled quickly and smoothly with no fuss. If onlyi'd chose them the 1st time around...”
Helpful Report
(Car Insurance) - Posted 10 years ago
Brian
Verified Buyer
“I have always found Dial Direct a Great Company to deal with ,the phone is always answered Promptly and Ive never had a problem with any of their staff ,theyre always Pleasent and Very Helpfull ,their Prices are always very Competative too .all in all a Super company and I have no hesitation in Recomending them to all !”
Helpful Report
(Car Insurance) - Posted 10 years ago
Dial Direct is rated 4.3 based on 3,186 reviews
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