Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,441 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy service online simple to use and this is my second year with Dial Direct insurance. Very competitive”

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Posted 5 years ago

“Easy renewal and price comparison cheaper than year previous. Simple dimple. Chars.”

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Posted 5 years ago

“Very good service, easy to access documents and helpful customer service assistance”

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Posted 5 years ago

“Do not use this company. Awful customer service and scam you if they can.”

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Posted 5 years ago

“Unbelievable avoid”

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Posted 5 years ago

“Excellent friendly service”

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(Home Insurance) - Posted 5 years ago

“When you get a price from compare the market and click to buy, you are directed to the Dial Direct website. This asks you to add add-ons that are already included in the original quote. When you press the update price button, which you have to do to proceed, the price goes up. So as a result I no long have motor legal protection. Been using compare the market for years and its the first time I have seen this scam. Beware. Will go elsewhere next year.”

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Posted 5 years ago

“Provided an awful car insurance provider and cost me a total of £1600 loss , never again dial direct.”

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Posted 5 years ago

“I have to say with complete honesty .I was dubious of using dial direct...reason ...they were just so much cheaper with their quote than other on line insurance providers .I've had no issues at all with dial direct ..their web page is well settled out I fully understood what I was buying. I'm along able to manage my account on line never have to phone and listen to silly music for ages ..was able to change my car when it broke down to another car in minutes ..for me what's not to like!! 5*****”

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Posted 5 years ago

“Provided a good service but had to stop the renewal as found a cheaper quote elsewhere”

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Posted 5 years ago

“Terrible service. The customer service number was unobtainable. When I did speak to someone they didn't seem to know their job. The information was wrong. My policy was cancelled by mistake and I received several letters informing me my policy was cancelled when it wasn't. Time consuming phone calls to try and sort it out.”

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Posted 5 years ago

“So professional just straight to the point”

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Posted 5 years ago

“At a time where claims are down, burglaries are down, due to people home most of the time, My home insurance policy increased by 26.7% for renewal. I have never made a claim, no change in circumstances. ABSOLUTE ROBBERS. Needless to say I am not renewing, I need insurance against companies like Dialdirect to cover me for daylight robbery.”

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Posted 5 years ago

“I obtained a quote through confused.com. Impressed by the 5* Defacto rating (!) I decided to go ahead. I changed my mind and recontacted them to say I didn't want to go ahead. They advised me there is a £38 fee for cancellation...even though cover didn't start until the following week! This is shown on the policy document they sent me but it was too late by then. The experience has left me feeling ill! I've given 1 star as they do 'appear' to be cheap and the website is fairly easy to maneuver. All in all a very stressful experience!”

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Posted 5 years ago

“Have had no reason to contact them but when fixing it it up thehtheywere as good as as many and better then msot.”

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(Car Insurance) - Posted 5 years ago

“Mm”

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(Van Insurance) - Posted 5 years ago

“Disgusted in the prices that are charged and for anyone reading this review please check the small print before dealing with Dial Direct. I wanted to add my 26 year old son to my policy and was informed that my current insurer "Ageas" would not insure so Dial Direct had to seek another company. AXA was able to insure but it meant that if I moved mid term then Dial Direct wanted £60 plus an additional admin fee of £20!! What a rip off.”

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Posted 5 years ago

“Brilliant fast customer service”

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(Van Insurance) - Posted 5 years ago

“Dial direct recovery is a con! It is not an RAC membership and provides a less than poor service. Took 5 hours to recover my van from a dangerous location after a breakdown. No RAC attended and a recovery truck was eventually sent from a different company. Was initially told it would be a 90 min wait and after 90 mins no contact. Contacted them again and was told it would be a 4 hour wait. I told them this was not acceptable and they said someone would contact the recovery firm and ring me back but they didn’t. Contacted then 30 mins later and was told a senior dispatcher would get back to me in a couple of mins but never had any further contact from them. Avoid at all costs! 5 hours after the initial breakdown I finally got home from 5 mins down the road. Disgusting service and will be cancelling my insurance and recovery with Direct Dial Insurance Monday morning.”

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Posted 5 years ago

“An absolute shower, I moved from LV in order to save £40, I wish I hadn’t bothered. I was asked to supply proof of NCD in both mine and my wife’s name because if I didn’t my premium would increase to a level which didn’t include our hard earned NCD. Fair enough, I could understand that and e mailed them both sets of proof from LV which they acknowledged receiving. I then received a further e mail saying that what I had supplied wasn’t enough and that I needed to prove what date my old insurance with LV was due to expire. I phoned the helpline, the lady there acknowledged that they had the proof required but there was a problem with me being the lead driver of a car owned by my wife. she asked me to forward the supplied prof to her manager . Within two hours I received an e mail telling me that the 9 years NCD had been accepted. 7 minutes later I received another e mail telling me they hadn’t been able to confirm the NCD as I hadn’t supplied the date my insurance with LV was cancelled. Beware of this everyone, 9 years NCD can be cancelled at a stroke and I still don’t know if they will carry out their threat to remove it and take hundreds of pounds out of my bank account in the coming days. Should never have left LV and will be returning to them ASAP.”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,441 reviews