Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had document printed due to not having a printer. Would prefer documents to be posted to my adddress free or for a small admin fee.”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, I would like to get this resolved for you. Please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Very good”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I was a little worried as I had never heard of this provider,but a family member had so I just went with it.Fortunately l haven't had to make a claim so don't know about their customer service directly but have no reason to think it wouldn't be satisfactory.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Diane, Thank you for taking the time to share your experience and please thank your family member for the recommendation. If and when you do require any assistance for any aspect of your policy, our advisors will be happy to help. Kind Regards, Keri

Posted 9 years ago

“ok”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Marek, Thank you for your review. It is great to see that you are not disappointed with your policy. However, if you would like to let us know how to improve our service, please respond to this message to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“very good srveice”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Ian, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Don't go near them. They doubled the price after two months , wouldn't let me cancel unless I paid an outrageous amount of money. Have subsequently been quoted much near the original by other providers. Won't use this site or insurer again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Gillian, Thank you for your review. I am sorry to hear that you are not happy with our service and would like to look into this for you. Please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“I moved to a very safe area 4 miles from my previous address, they more than doubled my monthly payment, I will not be renewing and I will not recommend them”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Walter, Thank you for your review. Apologies for any inconvenience the recent changes to your policy have caused. I would like to look into this for you, please could you respond to this message with your full name , date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“My experience with DialDirect was great. They are very courteous and professional.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you found our advisors professional and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very quick and easy”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Mark, Thank you for your review. It is great to hear that you found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I was amazed that it was so easy to get on GO Compare and go through the quotes that were right for me.. I phoned Dialdirect to go through the Policy with them, and it was sorted so quickly. I asked for the Paper Insurance document to be sent to me by post..This was no problem and received them quite quickly after my no claims bonus was sent to them.. I do hope that my quote om renewal with be just as good.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. It is great to hear that you found the process easy and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Difficult to write a review apart from the ease in which I was able to buy the insurance for my car. As I have not had any problems then I am not aware how any claim would have been handled. Apart from this I believe I would more than likely insure with Dial Direct again when it is due for renewal. Please note I am from Chorley Lancashire and not from Preston as shown below.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Margaret, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“quick efficient friendly service,many thanks”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“the only thing i have to gripe about is same as all other providers 0844 numbers instead of 0800,”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We have recently made some changes with our contact numbers so our customers will now be charged at their local rate. Our non premium rated number is 0344 412 2137. Kind Regards, Keri

Posted 9 years ago

“Unhelpful and rude. When changing my car details the quote went up 3 times, I will not be renewing wit themin March when current insurance expires”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Amy, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“very efficient.clearly explained.thankyou.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Good service. Thankyou.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi David, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Always good”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Fantastic customer service ,friendly ,helpful ,and everything was explained jargon free, . I will definately stay with dial direct and will tell friends and family about their five star service .”

Helpful Report

(Car Insurance) - Posted 9 years ago

“It was so easy to get my car insurance from dial direct I will in the future go to them for my other insurances when due.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“They were easy to talk to and made everything simple.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Dial Direct is rated 4.3 based on 3,186 reviews