Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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(Car Insurance) - Posted 9 years ago

“very good service”

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(Car Insurance) - Posted 9 years ago

“Very good.”

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(Car Insurance) - Posted 9 years ago

“Shocking attitude, Will not renew.”

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(Car Insurance) - Posted 9 years ago

“Hopeless”

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(Car Insurance) - Posted 9 years ago

“They have been excellent.”

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(Car Insurance) - Posted 9 years ago

“very good service will stay on if the price stays right.”

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(Car Insurance) - Posted 9 years ago

“Good call centre never on the phone to long”

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(Van Insurance) - Posted 9 years ago

“Provides just what we want at a very competitive price.”

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(Home Insurance) - Posted 9 years ago

“Brilliantly helpful. I was an existing customer and when I purchased a new car I made an error in purchasing a new policy rather than amending existing one. Sorted out within 5 minutes. Also £300 cheaper than the qoute from the dealer I got car from.”

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(Car Insurance) - Posted 9 years ago

“kept putting obstacles in my path”

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(Car Insurance) - Posted 9 years ago

“Getting the car insured was painless and simple. The docs arrived via email which is fine for me.”

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(Car Insurance) - Posted 9 years ago

“First class rates and very good communications over the phone and online.. Best price quote..”

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(Van Insurance) - Posted 9 years ago

“very good clear policys”

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(Home Insurance) - Posted 9 years ago

“Dial Direct were very happy, and quick, to take my money, but put every obstacle in the way to ensure I had to pay more and more for my policy by totally ignoring my evidence of no claims bonus. Even the operator I spoke to on the phone admitted the company make things very difficult for customers to buy insurance for the cheap prices they advertise. I cancelled my policy after one week as I did not trust them at all. Be careful!!”

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(Car Insurance) - Posted 9 years ago

“just what I was looking for.”

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(Van Insurance) - Posted 9 years ago

“So far have not needed to claim. But the service to get the insurance was easy. Looking forward to my quote this year.”

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(Car Insurance) - Posted 9 years ago

“Stay clear of a truly awful insurance company/brokers!!! So my wife and I had an insurance policy through these guys for a 1 litre micra, she has a provisional and I have a full license for 11 years, I was the main driver and she was the named additional driver. The premium was high but the package overall was appealing. We were happy until we got married, I called to notify them of the circumstances change (as we legally are required to do) I was placed on hold by T Wakeman saying he was having "technical difficulties!" - he took me off to inform me that changing my wifes name and marital status has increased the premium on the account by £300! ensue hysterical laughter from me! "are you kidding?" I say "sorry Mr Longman I am not I don't joke, and also when I went to rebrooker your policy as a 2nd option it is over £1200, and because you have called us and told us of the marriage and change of circumstances we have to change the policy and you will incur the cost, it is a recorded call after all and we legally have to do this." "So let me get this straight because I was honest and wanted to let you know of the change it is now costing me an extra £300+ a year!!??" "yes so what would you like me to do Mr Longman?" "What do you mean? I don't have a choice you just said!" "Yes that's right, so what would you like me to do?" After asking for a manager 3 times i was told that one was not available everything which is a lie! So I left it like that with them, then rang again tonight once I had calmed down. Spoke to Neil who whilst polite and good still didn't prove any more helpful than his rude, ignorant colleague. After explaining everything and him reading the note from the previous call he then checked the underwriters for the policy change and again it was £300 more expensive. So let me get this straight not only are we being penalised for getting married but also for being honest and notifying them of the change of circumstances! Apparently statically we are now more of a liability! So after explaining this I was given the option to either do this change to policy and occur the £300 extra or cancel the policy at £75 BUT they would reduce it to £35! how nice i hear you scream! especially seeing as they took 14.50 off as well for over paying in 6 months! this is unacceptable for putting us through this, causing a loss of 1 years NCD and named driver, having to fork out for a new policy somewhere else and being rude! a £0 cancellation fee would have been reasonable or how about the policy not change just because someone gets married, my advice is to either not use these guys, not get married or get a divorce as you may be entitled to a discount!!”

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Posted 9 years ago

“Wish the company would make up their mind on the outcome of the policy. 1st: When applying for the policy it was stated a loan car would be provided, if the car had to go in a garage. 2nd: When the policy came through the door, it was stated that a loan car would only be free for the first 3 months of the policy, then I would have to pay an extra on my policy to cover for this. 3rd: I will be looking else where for my next policy. It will not be with this company again.”

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(Car Insurance) - Posted 9 years ago

“They proposed me a policy that was 3 times higher than the one I had to change the car! Horrible!!! I payed 70 £ to quit the policy!!! Terrible!!!”

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(Car Insurance) - Posted 9 years ago

Dial Direct is rated 4.3 based on 3,186 reviews