Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,441 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled my hone insurance yet they still took out the direct debit”

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Posted 5 years ago

“I was sent a renewal email which was quoting £20 more than last year's home insurance. I checked moneysupermarket and got a renewal deal for £20 less. I rang dial direct and asked what they could do and I ended up paying less than last year's premium!”

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Posted 5 years ago

“Great service 2nd year price better same benefits as last year. So easy to renew policy !.”

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Posted 5 years ago

“Very pleased with the man who dealt with us”

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Posted 5 years ago

“We had a water leak, a plumber was around within two hours , fixed leak. From the initial phone call to the culmination everything was first class”

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Posted 5 years ago

“Always been satisfied with price of insurance and service”

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Posted 5 years ago

“I am still waiting for more than two months for a refund as I cancelled my insurance and I payed annual so they had to give me some money back. this is a joke. how long more I have to wait? pay monthly will be my advice”

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Posted 5 years ago

“Very reasonable price for Buildings and contents insurance. Have claimed previously which was an easy process.”

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Posted 5 years ago

“So easy to renew your policy”

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Posted 5 years ago

“Cheap insurance and a good package.. not that I've had to make a claim yet..”

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Posted 5 years ago

“The thing I liked most by using Dial - Direct was the simplicity & quickness to have my car insured giving me peace of mind, the cost to insure my vehicle was very reasonable compared to many other insurers, I pay monthly by instalments which suits me by direct debit on a day of my choice, I would recommend Dial-Direct to anyone who requires a cover to suit them, with that peace of mind too! Good work guys 👍😉”

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Posted 5 years ago

“My needs were met exactly how I wanted them to be.”

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Posted 5 years ago

“Always extremely helpful at renewal time and a pleadure to speak to on the phone.”

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Posted 5 years ago

“Shocking company!! do not use them, had my card stolen missed the payment by one day! They charged me £20.”

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Posted 5 years ago

“It could be cheap and everything but what a joke is this company. It is taking too long to refund my money. Waiting 2 months and still waiting for refund.”

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Posted 5 years ago

“I had to add an extra driver which while expensive, it was made easy by dial direct. They were Available online and by telephone if you needed them. Good company to deal with”

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(Van Insurance) - Posted 5 years ago

“Efficient service”

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Posted 5 years ago

“Worst insurance company increased my premium without telling me , taking money from account when payment not due , will advise people to avoid at all cost”

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Posted 5 years ago

“I have been with them 4 or 5 years premium increases very slightly each year. I have no complaints at the moment but we will see when I renew my vehicle or if I have an accident.”

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Posted 5 years ago

“Had a phone call from dd in july 2020 saying someone had claimed i hit their , they had no registration, no name, no time, no street name, just a date. I informed them i had hit no one, had a further call 4 weeks later asking me bout incident, still no details, i told them go and do your job and find out who it is im supposed to have hit? Because there has been no incident. Never heard a thing so roll on oct for renewal, it was up by £60 so i got another deal with another insurer for a lot less and better policy online, cancelled with dd but when i tried to activate my nee policy it said I needed to phone them. They said their is a claim i didnt declare and the increase would be an extra £500 😳. I phoned dd and they said i would have to renew with them and a form would be filled in by them and sent off taking a few days to sort the mess out. Still waiting and being forced to have their insurance 😡😡😡”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,441 reviews