Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,441 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently switched my car insurance to dial direct and have been very unhappy with the service. Dial direct have taken every opportunity to apply fees to my account and have been very unhelpful. I missed a dd and called Dial Direct on the same day to pay it over the phone and was told they only do batch processing so I will be charged a fee and have my credit rating effected. I also sent them my proof of no claims but for weeks continued to receive post informing me of fees and loss of no claims discount. I have had to phone Dial Direct a number of times and have found their customer support to be useless!!! Avoid this company at all costs!”

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Posted 5 years ago

“I tried to cancel my policy within 14 days. They won't accept it as in the small print it says you can't cancel by email. I had tried to phone and use the chat service but couldn't get through. I am now being bombarded by emails, phone calls and letters demanding the money they say I owe. They're trying to say the email address I used is the wrong one; none of my messages bounced and the email address is listed on their website! Awful company.”

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Posted 5 years ago

“Nothing but hassle, ended up cancelling after 12 days. Would not recommend to anyone. Received multiple emails straight away all requiring instead attention. Responded to them in good time but still received the same persistent emails. I sent my Proof of no claims along with other documents more than three times to no avail. I then received 4 letters within the space of two days threatening to increase my premium if i didn't send my evidence even though id sent it three times. To cut a long story short i called up their customer services to be told we'll call you back tomorrow. Needless to say i didn't receive a call back, after which i continued to call their line 3 to 4 times to be referred to different call centres having to explain my situation multiple times and being fobbed off throughout until i had no other choice but to cancel. When my mother was insured via Dial Direct and sadly had to make a claim through no fault of her own they did not deal with it but referred her onto 2 different insurance companies in the space of 2 days!”

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Posted 5 years ago

“Very professional company really happy with what I am paying I would highly recommend them to family and friends x”

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(Home Insurance) - Posted 5 years ago

“The quotation process was good but they persisted in asking for proof of NCD even though we supplied it 3 times. Then when I corrected them on a previous address that was supplied by Compare The Market, they more than doubled my premium before cancelling the policy. I requoted with the right address and it was £50.00 cheaper as expected so saw it as an opportunity to cash in. Spoke to a social responder for Dial Direct and she upheld the huge policy increase. They caused me huge time waste and stress and did not benefit from the business. Shambolic outfit!”

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Posted 5 years ago

“Very poor”

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(Van Insurance) - Posted 5 years ago

“Everything went very smoothly and great after sales care. Highly recommend them.”

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(Car Insurance) - Posted 5 years ago

“Dial direct car insurance will not renewing my policy they are a disgrace become unemployed due to covid19 phone direct dial said couldnt make payment but i was going back to nhs waiting for my DBS told them my new job and which trust they put my normal payments up by £ 30 that is without areas so i will not be using them again”

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Posted 5 years ago

“Missed a direct debit payment and 10 days later they placed a 50% extra charge when taking the DD out again. Called them and they would not reimburse me at all. 50% extra for just 10 days is disgusting. The fact that it is even written in the T&C's is disgusting!! They do not do themselves any favours in retaining their customers. I will not be using them again”

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Posted 5 years ago

“Honestly, so far so good. A very annoying advert though. Just goes to show people will buy without that flamin’ gimmick!”

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(Car Insurance) - Posted 5 years ago

“Would never use this company ever again , was involved in non fault rtc , afterwards premium increased around £70 a month shockingly Due to crash leaving me with no vehicle and £100 payout due to expensive excess I couldn’t get another vehicle and was told that I could not cancel my insurance policy and was forced to keep paying the higher amount when I had no vehicle to use it on”

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(Van Insurance) - Posted 5 years ago

“Very easy to deal with and they let you know by email when they've taken your monthly payment from you”

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(Car Insurance) - Posted 5 years ago

“Avoid them. Attempted to take a renewal at quadruple the previous rate and despite requesting no auto-renewal!”

Helpful Report

Posted 5 years ago

“DIAL DIRECT - SHOULD BE RENAMED - DIAL DAMAGE YOUR HOME My family and I are still waiting for our ripped up carpets to be repaired - as a direct result of Dial Directs - affiliated sub-contractor damaging our home. This was in Dec 2019. Its now almost Mid March 2020 - we are still living in a home that has ripped up carpets and bathroom flooring with sticky flooring. Bare in mind it was the fault of Dial Directs affiliated subcontractor that caused much damage in our home. To add to the months of grief which they have caused us - we are still waiting for them to accept liability & responsibility for the negligence of "their subcontractor". Three other professionals in the same trade as "their subcontractor" informed us - that something like that should never happen and that it was 100% avoidable. I would literally need pages to inform the public on what this company has taken my family and I through. All the companies who they work with and passed us through to - ARAG, Sedgwick, Claim Desk and more - are so incredibly dishonest & unethical. DIAL DIRECT - SHOULD BE RENAMED - DIAL DAMAGE YOUR HOME...AVOID THIS COMPANY. DO NOT BE FOOLED BY LOW PRICES..”

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Posted 5 years ago

“Very good to understand”

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(Van Insurance) - Posted 5 years ago

“Dial Direct - Contractor - Damaged - our property. Dial Direct and affiliates ARAG - have not accepted liability for the contractor damaging our home. Furthermore, they have been dishonest by deliberately with-holding vital information from us and have got us to jump through hopes as it were to provide them with information which they had no intention of using. They now want us to pay for an access of £350. on damage which was not caused by us, along with us facing future premiums. This is the most dishonest & unethical company I have the misfortune of dealing with. I'm still awaiting Ann McEntee - to contact me about the unethical code of practice Dial Direct has. DO NOT USE THIS COMPANY - It looks like they have people in place that writes them FAKE reviews.”

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Posted 5 years ago

“!!!!!!!!!Read this before you buy!!!!!!!!!!! Be careful with them when you buy your home insurance ask them about the list of exclusions!!!! You will be shocked. I have asked for it and they said because it is a long list they cannot provide me with one. They are not insurance company they are In between you and other companies and when you need to claim pass you round the circle. Very disappointed”

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Posted 5 years ago

“Found the i spoke to very helpful and professional”

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(Van Insurance) - Posted 5 years ago

“IF YOU NEED AN INSURANCE COMPANY - THAT FLOODS & DAMAGES YOUR HOME - WHEN THEY ARE SUPPOSE TO FIX THE PROBLEM - AND THEN RUN FROM ANY ACCOUNTABILITY - THEN DIAL DIRECT AND ITS AFFILIATES CLAIMDESK, SEDGWICK & ARAG PLC. IS WHERE YOU NEED TO GO. Over the December holiday period in 2019 our hot water boiler decided not to work. We called our home insurance provider "DIAL DIRECT" they then sent out an engineer via "Claimdesk"/ Sedgwick. To cut a long story short, to my horror, the engineer managed to empty the tank of water - which came gushing out - flooding our up stairs landing, kitchen below & part of our study. The upstairs carpets need replacing, we've had loud industrial blowers & dehumidifiers in our home now for almost a month. Videos & images were taken of the water coming through the ceiling, the engineers tools & part which was forced out, saturated carpets,more. ARAG plc who I believe were suppose to be representing us & investigating the matter truthfully, just completely dis-owned our complaint - and said that the engineer was not at fault, this came from a lady called Abigail Hole. THEN WHO's FAULT WAS IT? My wife is heavily pregnant and we have a big family. This has caused so much stress, time off work, countless phones calls and much trouble & upset for us. Not to mention - the fact that we will be faced with a rising home insurance premium in the future for a claim which was caused by DIAL DIRECT. This was clearly the fault of our insurance provider DIAL DIRECT and its affiliates. The insurance company and its affiliates ARAG, CLAIMDESK, SEDGWICK are suppose to help when things go wrong, like a faulty boiler - Not partially flood your house and then say - its not our fault. PS - Why isn't there the option for 0 stars? Lee Pallister.”

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Posted 5 years ago

“3.87 star rating, and still tour getting bad feedback. You guys are the pits, worst ever. DO NOT USE THESE LUNATICS.”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,441 reviews