Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,661 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“My yearly payment was reduced slightly”

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Posted 4 years ago

“Customer service is excellent very helpful”

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Posted 4 years ago

“Last week I phoned Dialdirect three times to sort a simple matter. Each time I was asked identical questions. I was promised an answer by Friday. No reply. I have phoned five times this week but they are experiencing 'very high level' of calls. I have received countless automated e mails. All I want is to speak to a human. They are unable to phone me and I can't get through to them. Dialdirect is easy to sign up to but once they have your custom they really, really don't care.”

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Posted 4 years ago

“i am always really pleased with Dial Direct they always help me out, always polite,most helpful,price good,nothing is too much trouble for them. very happy with the company.”

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Posted 4 years ago

“Little less money this year so happy to continue with you”

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Posted 4 years ago

“Very Easy, No hassle! Simple and easy to use site”

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Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

“No fuss great value insurance. Easy to use website.”

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Posted 4 years ago

“Very satisfied with Dial Direct, however small minor error did develop , but has now been updated.”

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Posted 4 years ago

“have tried phoning to get an insurance certificate to no avail I would like you to issue me with a certificate”

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Posted 4 years ago

“Excellent customer service, competitive price.”

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Posted 4 years ago

“No fuss! No nonsense! No problem! No hassle! Simple and easy to use site.”

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Posted 4 years ago

“Motor Policy: Very competitive price. Easy to use website. Just renewed for another year as it was a very good quote again.”

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Posted 4 years ago

“Good value, helpful service. Always offer a market competitive renewal price and are easy get hold of if you need to speak to someone. Easy access to docs online.”

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Posted 4 years ago

“competative prices.”

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Posted 4 years ago

“Easy and quick.”

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Posted 4 years ago

“Service was good but had to barter down the insurance price even thought i was a returning customer who hasn't made a claim in over 30 years”

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Posted 4 years ago

“Always a fantastic service and value”

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Posted 4 years ago

“Cheap insurance, the professionalism, knowledge, friendliness and politeness af the call centre was fantastic. Wish I'd gone to dial direct years ago, very satisfied customer service 👍”

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Posted 4 years ago

“Not happy with my new quote even though it was cheaper than last year but had I known my end of contract date I would have gone elsewhere if I didn't get it MUCH more cheaper as I could have had it up to £40 cheaper although I don't shop for the cheapest, I would'vebeen happy with my second year going down more than just £6-ish. Loyalty seems to NEVER pay!!”

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Posted 4 years ago

Dial Direct is rated 4.4 based on 3,661 reviews