Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,441 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company”

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(Car Insurance) - Posted 6 years ago

“These rip off merchants charged me £280 to change my policy to a newer car of the same specification 5 months into the policy. Absolute joke, reasonable cost at the outset but ripped off if you need to change your car. I'll never use them agsin”

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Posted 6 years ago

“Thought home insurance was on autorenew. Realised this morning that it wasn't - it ran out at midnight last night. Called this morning to make payment and was refused.”

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Posted 6 years ago

“Having had building and content insurance via Dial Direct for one year, I was surprised to receive a letter stating they would not insure me again! I have not had any claims nor have I had any issues in the past 37 years that I have had building and content insurance with various companies. I telephoned Dial Direct but am still none the wiser as to why this has happened. During my telephone conversation apparently their computer system crashed and the call handler stated she would phone me the following day. This did not happen and I have had no contact since! I would have quite happily renewed my policy given the opportunity, however perhaps their customer service leaves a lot to be desired.”

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Posted 6 years ago

“very good all round service”

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(Home Insurance) - Posted 6 years ago

“The insurance was affordable and it would appeal to anyone looking for value for money. Self explanatory and easy access.”

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(Home Insurance) - Posted 6 years ago

“Very helpful and competitive prices for the last 3 years”

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Posted 6 years ago

“BEWARE! TRY TO SCAM YOU OUT OF EXTRA MONEY I would not recommend them or ever use them again. I signed up for my car insurance, i used the form on confused.com. The form clearly states "CLAIMS AND CONVICTIONS" i declared both my at fault accidents as requestedc that were claims on my policy and got my insurance. A few days later i got a letter from them saying i hadnt declared an accident THAT WASNT MY FAULT! Why would i declare accidents that are not my fault? That is not what the website asks for! they said they would charge me another THIRD!! of my policy as i didnt mention someone hitting me in a car accident. What absolute scum to try and milk people for something that wasnt their fault! If theres one thing i cant stand its being ripped off, i filled the form in accurately and then they just try and scam money out of you when youve done nothing wrong. They then have the cheek to tell me if i want to cancel ill have a £50 fee to pay, well i will be taking this up with the ombudsman if you charge me any money to cancel your scammy policy. Thats nothing short of extortion.”

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Posted 6 years ago

“Purchased back last year , thankfully not needed to use it, to find out how good they are.”

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(Car Insurance) - Posted 7 years ago

“Really bad customer service, I set up through comparethemarket with this company, rang them within an hour as the wrong address had copied over. They added 30 pounds correction fee so I cancelled and went elsewhere. Have I got my money back yet? NO a week later they still havent refunded the CC payment, cancelled WITHIN THE HOUR of being processed. You have to listen to over a minute of spiel before you can even get through to anyone, then you get a load of excuses. Not at all impressed and grateful that I went elsewhere, heaven forbid you have to make a claim with these people, you have been warned!”

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Posted 7 years ago

“Been brill up to now :)”

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(Van Insurance) - Posted 7 years ago

“i have not made a claim under this policy wont let me tick right box .and have got no information on getting discount off meals dont no which ones they are and where”

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(Home Insurance) - Posted 7 years ago

“Good value insurance broker and good cover: Not all transactions can be done online - matter of fact if you want to make even the smallest of alterations to your policy such as add or delete an additional driver and after spending quite some time answering questions online you have to ring the company for a decision. I found this very frustrating.”

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(Car Insurance) - Posted 7 years ago

“easy to set up”

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(Home Insurance) - Posted 7 years ago

“No problems at all. thank you.”

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(Car Insurance) - Posted 7 years ago

“I had a no fault claim, when another driver drove into my parked car. The other driver admitted full responsibility. Despite being written to by the underwiter Covea, to say that its not my fault and there's no claim against me, Dial direct doubled my insurance quote and keep saying the claim is open. ( Covea have said its been closed for weeks)They are using the incident to inflate the cost of my insurance. They are also refusing to give me my no claims bonus.Use them at your cost.”

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Posted 7 years ago

“15 minutes waiting to take out a new policy! Obviously not that good so taken custom elsewhere.”

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Posted 7 years ago

“Hope & pray you never need to make a claim with this company. As i write this I have an unsafe / unusable toilet in my home - it is the only toilet in my home and it is in its current condition because of shoddy workmanship by contractors sent by Dialdirect's Home Assistance Helpline. A botched repair left our toilet with pretty bad leak even though the plumber told us it was "fixed" we were left in this state, leaking, for over a week. they have been & repaired the leak another twice since (third times a charm apparently ) we are now left with badly water damaged floor & a toilet that has fixings coming away and the toilet feels loose - moves 1-2 inches side to side. we have been left with unusable facilities & have been told that we must wait a further 8 weeks while they "investigate". they have been "investigating" for approximately 2 weeks now not that anyone has been to look at it, or call to ask me any questions, or ask me to email them the photographic evidence i keep telling them i have. they are only interested in apportioning blame each other After approximately 6 hours on the phone (today alone) arguing with 5 separate companies each passing blame to the next a DialDirect Customer Service representative suggested that I start a new claim on my home insurance (seperate from the home assistance service who caused the damage in the firstplace) & was transferred to new claims where i was cheerily informed that i would need to fork out £350 excess (for water damage) in order to get any work done. I have asked that they come & fix the problem & defer any excess payment until *their* investigation is complete - i dont need an investigation i know it's knackered i have to squat precariously above it every morning. this has been met with nothing but indifference.”

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Posted 7 years ago

“easy to deal with, only wish price hike not in region of 15%”

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(Home Insurance) - Posted 7 years ago

Hi Barbara, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Many Thanks, Dial Direct Social Team

Posted 7 years ago

“As with all insurances, you won't know how good it is until you have to make a claim. Having made no claim, I don't feel able to judge the service I bought. However, I did cancel my policy recently, due to changing vehicle recently and, unfortunately, Dial Direct's quote was a bit higher than others I found on Go Compare. The courteous service and speedy refund made me imagine going back to them in the future. Plus ça change etc., Lawrence.”

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(Van Insurance) - Posted 7 years ago

Hi Lawrence, Thank you for taking the time to share your experience. We are sorry to hear that we were unable to offer a more competitive quote for you at this time. Your feedback is appreciated and will be used to further improve our services. Many Thanks, Dial Direct Social Team

Posted 7 years ago

Dial Direct is rated 4.3 based on 3,441 reviews