Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“is ok”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Mariusz, Thank you for your review. It is great to know that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“correct”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Imre, Thank you for your review. It is great to see that you are happy with your policy cover. Kind Regards, Keri

Posted 9 years ago

“It was quick and easy to set up, all the information was clear.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Michelle, Thank you for your review. I am pleased to hear that you found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Fantastic easy and no hassle”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Chris, Thank you for your review. I am pleased to hear that you have found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“So easy to deal with”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Keri

Posted 9 years ago

“No problems”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Christine, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“was i meant to receive a free gift ? with go compare”

Helpful Report

(Home Insurance) - Posted 9 years ago

HI Philip, Thank you for your review. I'd like to help look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Had to change address mid policy . No problem first class .”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Lee, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very good , I will be using them again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Jonathan, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Straight forward van policy, easy to set up and hassle free. I haven't had to make any claims so I can't really make any further comment other than I will probably renew when the time comes.”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Thanks”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your 5 star rating. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Verry good offers”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Norbert, Thank you for your review. It's great to hear that you happy with your policy. Kind Regards, Keri

Posted 9 years ago

“No thank you”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, Thank you for your 5 star rating Kind Regards, Keri

Posted 9 years ago

“They were great!! First time I've insured my car with them but I have no complaints .. If the price stays the same I'll use them again.. Thanx”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Petula, Welcome to Dial Direct! I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“CUSTOMER SERVICE VERY EASY TO DEAL WITH AND EXPLAINED EVERYTHING VERY CLEAR AND PRECISE WOULD DEFINETLY USE THEM AGAIN”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Unless you make a claim it's not possible to assess the primary relationship with an insurer. However, communication when I changed vehicle half way through was good although doing it online was less straightforward than I would have liked. I eventually did it on the phone and they were very efficient and as far as I could tell there was no admin. charge. Will use again on renewal providing they remain competitive.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Steven, Thank you for your review. Apologies for any issues you experienced whilst online. I am pleased to hear that the advisor was able to assist you and get your change of vehicle processed. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very easy to bay, clear communication, easy to provide your documents, the best customer service. I give you a big 10. Thanks”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is great to hear that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Easy to proceed when purchasing my policy”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you found the process of setting up the policy easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“No comment only just started cover with them”

Helpful Report

(Car Insurance) - Posted 9 years ago

“No comment only just started cover with them”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Welcome to Dial Direct! Thank you for your review. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,186 reviews