Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,438 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By reducing my insurance cost”

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Posted 4 years ago

“Refreshingly easy to organise car insurance and very friendly and helpful staff should you have to call. I have renewed for another year.”

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Posted 4 years ago

“Quick and easy, pay for what you only want on your policy and excellent service and value”

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Posted 4 years ago

“Quick,easy renewal. Piece of mind.”

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Posted 4 years ago

“Service and price 👍👏”

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Posted 4 years ago

“Was in a very bad place with depression so did not pick up the automatic renewal and the fact that the price had doubled. Even supplied my GP details for confirmation. Contacted dial direct who have not yet responded.”

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Posted 4 years ago

“We all want a cheaper insurance but what really counts is how they respond in an emergency Last year we needed them and they were there for us great customer care fast response and payment renewal with them again Thank you for being there for us”

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Posted 4 years ago

“Good insurer and affordable insurance prices!!!”

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Posted 4 years ago

“The sales person was not sure kept altering what I put on the comparison site will not be renewing with them. Also they have to many phone numbers you have to use iff you have to make a claim”

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(Home Insurance) - Posted 4 years ago

“2nd year iv used this company no issues at all good price and always try and be a bit cheaper than your previous year’s insurance. I’m always happy to save a few pounds where I can and as long as my insurance goes down I’m happy.”

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Posted 4 years ago

“Very competitive pricing and extremely efficient to deal with.”

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Posted 4 years ago

“Had a home emergency where I had a leak. At first the response was great but when the engineer finally came in the evening, he diagnosed the hot water tank was leaking and the boiler was also faulty. I had no heating or hot water for 2 days.He and the insurance company were supposed to contact me the next day with the next steps but I never heard anything from them. I ended up getting this sorted myself. Will not renew with this company again”

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Posted 4 years ago

“Not had to deal with a claim but a renewal increase of 20% is really poor. Insurance companies should be judged as everybody else would be.”

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Posted 4 years ago

“I have had no problems with dialdirect although I haven’t had to claim. I rang up to check the renewal price and was very pleased with the new quote. I have a Very low excess as well.”

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Posted 4 years ago

“Absolutely fine had no problems renewing excellent”

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Posted 4 years ago

“My insurance actually went down when I renewed, first time ever! Very simple process”

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Posted 4 years ago

“Very good customer service. But I gave 3 stars as I can't download my pdf schedule. As something wrong with website”

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Posted 4 years ago

“No nonsense straight forward documentation easy to access.”

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Posted 4 years ago

“I have no issues with Dial Direct, they have always been very helpful, and found me the best deal that is on offer at the best price, and the cover is also very comprehensive.”

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Posted 4 years ago

“The person dealing with my request didn't come across well - I couldn't understand him very well. I've just changed my car for a newer but the same model and had to pay £145 extra - a little over the top for somebody who drives less than 4000 miles a year. I will certainly be looking for cheaper insurance when yours finishes.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,438 reviews