Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,492 Reviews

85 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,492 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with direct dial for 3yrs now very reasonably priced for my home and contents insurance, had to make my first ever claim, which was delt with promptly and professionally a very happy customer”

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Posted 4 years ago

“I needed a green card at short notice. I had an electronic version within 48 hours. Customer service was first class, really helpful.”

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Posted 4 years ago

“Very easy to deal with and consistantly good.”

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Posted 4 years ago

“Very happy with service,was a little high this time but after talking to them on phone ,they sorted it out,so all good”

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Posted 4 years ago

“Easy set friendly support very competitive prices higher recommended”

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Posted 4 years ago

“A shocking increase to premium for a minor change of occupation that has no logic to it whatsoever. Would not recommend to anyone unless you want to be ripped off.”

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Posted 4 years ago

“Very helpful,easy to get my details”

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Posted 4 years ago

“Very easy to set up in beginning was happy to renew for a second year”

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Posted 4 years ago

“Easy to renew and a decent price”

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Posted 4 years ago

“Good communication from Direct Dial and reasonable automatic renewal.”

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Posted 4 years ago

“Very friendly and helpful telephone manner.”

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Posted 4 years ago

“Renewal was a breeze and cost went down! Great stuff. Haven't used claims service so can't comment on that, but all in all pretty impressed.”

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Posted 4 years ago

“Renewal, Good price easy to contact helpful staff… Not needed to use the claims system so cannot comment on that side”

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Posted 4 years ago

“Fast and very efficient service when I was involved in a no fault accident”

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Posted 4 years ago

“I was able to discuss my policy in the chat room and tailor it to what I needed completely hassle free.A great service.”

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Posted 4 years ago

“Hassle free service”

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Posted 4 years ago

“Very good service 👍🏿”

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Posted 4 years ago

“I have two vehicles insured with Dial Direct, one of them a recent renewal in the last month, it was this vehicle that i wanted to change, sadly i could not change it before the renewal date and i paid one months premium on it. When i enquired how much the next vehicle would cost me to insure and a cancelation on the first vehicle. I was informed that it would cost me £60 to cancel and that my new car would cost me over £800 for the year. I wasn't happy with that and shopped around and found a new company who quoted me £298 for the year, less than 50% of your quote, so much for loyalty. still you will get the £60 for the cancelation, meaning that you haven't lost out completely, am i happy yes in a bitter sweet way, would have loved to stay but you priced yourself out of the ball park.”

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Posted 4 years ago

“Am very sattifeld”

Dial Direct 5 star review on 15th July 2021

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Posted 4 years ago

“This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I was allowed a 14 day cooling off period from either when the policy was issued or when the insurance commenced which ever was the later they operator Olivia was most unhelpful and said you should have read our welcome pack it states on page 11 if the insurer or customer cancels the policy within 14 days there is a £38.00 charge this is all well and good but you don't get the documents until you pay the first installment by then it's to late they have allready ripped you off iam just glad I found out how under hand they are before it was too late and had to make a claim to then get ripped off iam going to take this matter further it might only be £38.00 but when this happens again and again the £38.00 soon add up I have just checked the company who owns DIAL DIRECT ALSO OWN COMPARE THE MARKET”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,492 reviews