Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfying service.”

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(Home Insurance) - Posted 8 years ago

“Easy to choose policy. Great prices.”

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(Home Insurance) - Posted 8 years ago

“Everything was straight forward and easy to navigate.”

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(Home Insurance) - Posted 8 years ago

“go compare saved me lots of money finding dial direct but made no claims yet”

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(Car Insurance) - Posted 8 years ago

“I wouldn't recommend this company.”

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(Van Insurance) - Posted 8 years ago

“CANCELLED POLICY AFTER TWELVE MONTHS BIG INCREASE”

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(Home Insurance) - Posted 8 years ago

“Please anyone reading this DO not ever use Dial Direct for your next insurance. After years of being with Direct Line I changed to them and its been the worst experience from the start. I recently had a claim and very upsetting and stressful to deal with. They have the worst customer service experience I have ever ever witnessed. The staff are rude, argue and talk over you when you try to complain and say they are going to do something and never do it as the right hand does not know what the left and is doing. Complete JOKE”

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Posted 8 years ago

“Was a cheap policy to purchase.”

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(Car Insurance) - Posted 8 years ago

Hi, Thank you for you review, we are glad to hear we have provided you with a policy that suits your needs. We look forward to your continued custom. Kind Regards, Sophie

Posted 8 years ago

“after 1 year doubled my insurance got 9 years protected sad to see you go not”

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Posted 8 years ago

“Had to change registration on car done in five minutes no hassle”

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(Car Insurance) - Posted 8 years ago

Hi, It is great to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 8 years ago

“Excellent custumer service, good and cheap insurance”

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(Van Insurance) - Posted 8 years ago

“Very good service!!!”

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(Car Insurance) - Posted 8 years ago

“Easy and reasonable”

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(Car Insurance) - Posted 8 years ago

Thank you for taking the time to post a review. I am pleased to hear that you found the process of setting up the policy easy. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“Hhffkvvgh”

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(Car Insurance) - Posted 8 years ago

Thank you for the 5 star rating. We look forward to keeping up this standard of service and your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“All I can say is that I would use them again thank you.”

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(Van Insurance) - Posted 8 years ago

Hi Vernon, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Budget Social Team

Posted 8 years ago

“This has to be the best insurance company I have ever used! Helpful friendly staff and great prompt service.”

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(Car Insurance) - Posted 8 years ago

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found our service helpful. We look forward to your continued custom. Kind Regards, Budget Social Team

Posted 8 years ago

“I want an e-mail address for customer complaints Dept I have noticed no sign of one unless you sign into your self service centre I have cancelled my policy with you and I WANT to correspond by E-mail not by phone NOT by letter. Or is that your way of getting out people having evidence of what they actually want to write to you !!!!!!!!!! so probably an other letter to the Financial ombudsman to get something done that way”

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Posted 8 years ago

“Very quick and efficient”

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(Van Insurance) - Posted 8 years ago

“Very friendly and efficient representatives. Good pricing. Will definitely choose Dial Direct again.”

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(Car Insurance) - Posted 8 years ago

“What a rip off.”

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(Car Insurance) - Posted 8 years ago

Dial Direct is rated 4.3 based on 3,186 reviews