Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good”

Helpful Report

(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 4 star review. We are glad to hear you are happy with the service we have provided. Thanks, Dial Direct Social Team.

Posted 7 years ago

“Left Direct-Line in July 2017 after being told that a change of vehicle with current insurer meant a premium increase of nearly £100 No attempt to find me another broker, so declined renewal. Got re-insured with Swinton for about £100 p.a. cheaper. (i.e. about the same as original premium with DL prior to vehicle change) Other than that no problems at all but disappointed at lack of business sense to try and keep a customer. Seemed only to happy to let me go.”

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(Car Insurance) - Posted 7 years ago

Hi, Apologies we were not competitive for you on this occasion and for any inconvenience this has caused. If you have any further concerns please send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Dial Direct Social Team.

Posted 7 years ago

“When I joined Dial Direct I couldn’t believe how good the premium was. I have not had to make a claim but I think it would be handled very well”

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(Home Insurance) - Posted 7 years ago

Hi, Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price. We look forward to your continued custom. Thanks, Dial Direct Social Team.

Posted 7 years ago

“As a new customer with D.D.happy they answered all my questions I was happy to change to D.D”

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(Home Insurance) - Posted 7 years ago

Hi Antony, Thank you for your 4 star review. We are pleased to hear we were able to assist you with your policy. Thanks, Dial Direct Social Team.

Posted 7 years ago

“My van insurance went up,almoust double without any warning or asking for my permision on renewal !I payed their monthly fee and then next day i decided to cancel my policy.I got no refund for that money + i have to pay them 50 gbp cancelation fee.I won't recomend !”

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Posted 7 years ago

“Always saying my password don’t match the login and never sends emails to reset.”

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Posted 7 years ago

“The service I received was very efficient and smooth, without a problem and I will be renewing my policy with them in the near future.”

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