Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,591 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,591 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Save the last star, in case I make a claim, Happy bunny for now”

Helpful Report

Posted 4 years ago

“By renewing my policy at a cheaper rate after i told then to cancel it because it was to expensive and i had found a more competitive alternative. Now then, how did they manage that after i told them to sling their hook?mmmmm”

Helpful Report

Posted 4 years ago

“I have no complaints”

Helpful Report

Posted 4 years ago

“Stop ripping off existing customers”

Helpful Report

Posted 4 years ago

“Very good price with no problems excellent service”

Helpful Report

Posted 4 years ago

“New App is really stressing, I took an Uber to my cousins place on Sat, and it tracked it on the app and ended up being rated as driving at night, this new app is not working for me, yesterday I traveled to church with my sister with her car it also rated me low because I drove long distance,in the morning I went to an estate driving my car when got there I stopped at the gate called her and the app also showed phone usage, no I think it was best when we used to switch ghe app on when we are driving not ghis automatic detecting thing because it's not accurate”

Helpful Report

Posted 4 years ago

“Not applicable”

Helpful Report

Posted 4 years ago

“Great customer service”

Helpful Report

Posted 4 years ago

“Prices are ridiculous - a constant pricing elevation regardless of whether you claim or dont claim. There will be no renewal.”

Helpful Report

Posted 4 years ago

“I forgot my insurance was do ( Which was my fault ) so dial direct renewed it and I ended up pay £80 more for the year 😡 to other insurance companies Will not be forgetting next year”

Helpful Report

Posted 4 years ago

“very good deal have been with Dial Direct for over 10 years always a GREAT deal including recovery”

Helpful Report

Posted 4 years ago

“We have just moved home from near Cardiff to a quiet village in West Wales and needed to update our address for insurance purposes. Saga who insured one car did the change and gave us a small rebate. DialDirect charged us £25 to change but took a few £'s off as we moved to a quieter area. How can it cost £25 to change an address on the computer system? Will not be using these people again.”

Helpful Report

Posted 4 years ago

“Very easy to renew very helpful agent”

Helpful Report

Posted 4 years ago

“Easy n automatic renew thanks to the Female agent all brilliant!”

Helpful Report

Posted 4 years ago

“Great service, quick , thorough.....I haven't had to make a claim yet so cannot recommend them on that front, however, so far so good :-)”

Helpful Report

Posted 4 years ago

“It was very easy to renew my insurance.”

Helpful Report

Posted 4 years ago

“Great use of technology but with a human touch when needs be. Not had to make a claim yet though. That’ll be the best proof but hoping not to have to of course.”

Helpful Report

Posted 4 years ago

“Excellent quote and customer service”

Helpful Report

Posted 4 years ago

“We were told our car would most likely be a write off without anyone actually seeing the car or photographs of the damage and that we would not be provided with a courtesy car. We were basically abandoned over 200 miles from home in need of medication and Dial Direct could not have cared less. We were forced to pay over £200 on a hire car to get home.”

Helpful Report

Posted 4 years ago

“Easy to deal with online. Good customer service, responsive to enquiries.”

Helpful Report

Posted 4 years ago

Dial Direct is rated 4.3 based on 3,591 reviews