Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a bad price and cheap brake down cover”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Excellent service and easy instructions to renew yearly membership”

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Posted 4 years ago

“Easy to set up my car insurance, no issues, one of the best deals I could get :)”

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Posted 4 years ago

“I had to change my van insurance from one that had failed its MOT to one that I was buying. The thing was that I had a few days gap between losing one van to buying a different one. I rang Dial Direct and explained my situation thinking I would have to go through all the questions to cancel one Insurance then having to start a new one in a weeks time. Oh how lovely the young lady was from Dial Direct. She must have known my distress and she also noticed I had been with the company a very long time. To my delight I was given 2 weeks grace to sort out a replacement van. Once I got my different van, I rang Dial Direct back and everything was set back up exactly the same as before with exception of the extra payment for the change over which was just a standard price. I couldn't believe it. The call was also covered by my unlimited minutes and not an outlandish number with a prime time number at £12 pm.”

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Posted 4 years ago

“Very competitive pricing and really easy to renew my policy”

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Posted 4 years ago

“Very helpful with a windscreen claim. I had my van booked in on 3 different occasions for a windscreen replacement and failed to arrive each time for one reason or another. AUTOWINDSCREENS is the company. spoke with an operative who said i could go directly to the underwriter ageas who use AUTOGLASS. Have not rebooked it as of yet. Also sorted out my refund quickly as autowindscreens told me would take up to 2 weeks for the refund.Had it in a couple of days thanks to DIAL DIRECT.”

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(Van Insurance) - Posted 4 years ago

“Very happy with my dealings with Dial Direct”

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Posted 4 years ago

“Easy to renew my car insurance good cover and good price, Very pleased.”

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Posted 4 years ago

“Great insurance easy to set up price is right no problems It’s great 😊”

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Posted 4 years ago

“Setting up was easy, used before and will definitely use again.”

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Posted 4 years ago

“The customer service was amazing & the price was very competitive, will definitely use them again”

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Posted 4 years ago

“Setting up with Direct was easy enough but I cannot leave a review about after service as I have not had to make a claim yet,hopefully will never have to.”

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Posted 4 years ago

“If you are renewing an existing policy and there are no changes, you should not have to telephone the call centre and wait for 15 minutes. This is 2021 and should be possible to do it online. Pull your socks up Dial Direct!”

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Posted 4 years ago

“Have been insured with you from when my son was learning to drive . He's passed his test now but my premium actually went up when I removed him from the policy . Wanted to add my 17 year old daughter to be told you couldnt help . Poor poor service and off to Admiral we go Very poor service”

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Posted 4 years ago

“Really easy to use website and a very fair renewal price with all the cover I need.”

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Posted 4 years ago

“Super easy to deal with been great with me”

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Posted 4 years ago

“Very happy with the service and price of my insurance renewal”

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Posted 4 years ago

“Totally hopeless. I spent nearlynthree hours trying to insure my car following a quote for £211. I had difficulty actually placing the order and eventually found a phone number which was answered after a very considerable length of time by a young lady who knew absolutly nothing and could not explain why the quote leap frogged to over £400 and whose comment was "It's on my screen" but could not make any intelligent or informed comment. AVOID THESE PEOPLE LIKE THE PLAGUE. They are amateur time wasters and bring the insurance industry into disrepute. Note that the "live chat" does not get answered (perhaps they are dead)”

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Posted 4 years ago

“Efficient service, good responses to questions/queries. Reasonable pricing and appears to look after existing customers not just new.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews