Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit of a con. Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had. Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me. Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone... ***UPDATE*** just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!”

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Posted 6 years ago

“Never had to claim anything.”

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(Home Insurance) - Posted 6 years ago

“Please don't insure with this company. The process is very complicated and there are so many different departments. You'll end up with nothing being solved and a nervous breakdown.”

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Posted 6 years ago

“I have never written a bad complaint about any company however I feel I would be wrong not to about Dial Direct car insurance. They have the worst customer service I have ever seen. I called to change my car Insurance as I bought a new car and this was before the end of the insurance term, I gave them the opportunity to quote but it was much higher for less cover than any of the other four reputable insurers. That’s fine and not an issue in itself, I was told it was £50 to cancel admin fee, again totally understand. I then called the new insurer and took out the policy and called back direct line to cancel, now to be told it was an extra £38 as it wasn’t passed a certain date. I explained that the first person had not mentioned that at all and the adviser commented that that does happen and if it had been him he would have told me ! I asked to speak to someone to make a complaint and was told I would get a call back in 48 hours, awful service considering I wanted to complain ! No call and then 4 days later a letter explaining my complaint would be answered in 3 to 4 weeks !! They are clearly very busy with complaints. They can however answer within 2 rings in the new sales team ! Disgraceful”

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Posted 6 years ago

“I took out the policy as they were the cheapest and offered more cover. I had made no claims so review is based on their communication. DD sent me a renewal notice. My old policy was £162. I had a renewal quote of £202, so yes, you look for cheaper. I found a policy being a mirrored policy for £134. Back to the email and they have a link to confirm your renewal but no link to cancel. You have to phone. Twenty minutes nearly to listen to a recorded voice blabbing total rubbish to be polite. (i wanted to use a word beginning with S and ending with T, but the system spotted it) You have to speak your requirements to go through to the next question. I have a welsh accent but not clear enough to be understood by a robot. Once i got through to what i wanted, your forced to listen to total babble about their terms and cons, their special offers, law and order and god knows what else. i put the phone down until i heard silence guessing that i was through to a human. Once the human confirmed by personal details, he offered me a reduction of £145 renewal. If they had offered that initially which was cheaper than my existing policy, i would have taken it. But to try and con you to confirm renewal, i thought stuff you. Should have offered that in the first place. This is not the first company that i have experienced doing this but ideal if you dont like swapping. What i dont like is the above and the audacity to try and extract more out from you. If they value your custom, they would have offered the best deal in the first place. I fully understand increase in services year on year but £60 increase as a renewal at the outset was not going to wash with me.To cancel is such a drag to get. Even more reason not to buy from dial direct. Knowing this, i would never consider them for any future policies.”

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Posted 6 years ago

“Very good company”

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(Car Insurance) - Posted 6 years ago

“These rip off merchants charged me £280 to change my policy to a newer car of the same specification 5 months into the policy. Absolute joke, reasonable cost at the outset but ripped off if you need to change your car. I'll never use them agsin”

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Posted 6 years ago

“Thought home insurance was on autorenew. Realised this morning that it wasn't - it ran out at midnight last night. Called this morning to make payment and was refused.”

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Posted 6 years ago

“Having had building and content insurance via Dial Direct for one year, I was surprised to receive a letter stating they would not insure me again! I have not had any claims nor have I had any issues in the past 37 years that I have had building and content insurance with various companies. I telephoned Dial Direct but am still none the wiser as to why this has happened. During my telephone conversation apparently their computer system crashed and the call handler stated she would phone me the following day. This did not happen and I have had no contact since! I would have quite happily renewed my policy given the opportunity, however perhaps their customer service leaves a lot to be desired.”

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Posted 6 years ago

“very good all round service”

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(Home Insurance) - Posted 6 years ago

“The insurance was affordable and it would appeal to anyone looking for value for money. Self explanatory and easy access.”

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(Home Insurance) - Posted 6 years ago

“Very helpful and competitive prices for the last 3 years”

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Posted 6 years ago

“BEWARE! TRY TO SCAM YOU OUT OF EXTRA MONEY I would not recommend them or ever use them again. I signed up for my car insurance, i used the form on confused.com. The form clearly states "CLAIMS AND CONVICTIONS" i declared both my at fault accidents as requestedc that were claims on my policy and got my insurance. A few days later i got a letter from them saying i hadnt declared an accident THAT WASNT MY FAULT! Why would i declare accidents that are not my fault? That is not what the website asks for! they said they would charge me another THIRD!! of my policy as i didnt mention someone hitting me in a car accident. What absolute scum to try and milk people for something that wasnt their fault! If theres one thing i cant stand its being ripped off, i filled the form in accurately and then they just try and scam money out of you when youve done nothing wrong. They then have the cheek to tell me if i want to cancel ill have a £50 fee to pay, well i will be taking this up with the ombudsman if you charge me any money to cancel your scammy policy. Thats nothing short of extortion.”

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Posted 6 years ago

“Purchased back last year , thankfully not needed to use it, to find out how good they are.”

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(Car Insurance) - Posted 6 years ago

“Really bad customer service, I set up through comparethemarket with this company, rang them within an hour as the wrong address had copied over. They added 30 pounds correction fee so I cancelled and went elsewhere. Have I got my money back yet? NO a week later they still havent refunded the CC payment, cancelled WITHIN THE HOUR of being processed. You have to listen to over a minute of spiel before you can even get through to anyone, then you get a load of excuses. Not at all impressed and grateful that I went elsewhere, heaven forbid you have to make a claim with these people, you have been warned!”

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Posted 6 years ago

“Been brill up to now :)”

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(Van Insurance) - Posted 6 years ago

“i have not made a claim under this policy wont let me tick right box .and have got no information on getting discount off meals dont no which ones they are and where”

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(Home Insurance) - Posted 6 years ago

“Good value insurance broker and good cover: Not all transactions can be done online - matter of fact if you want to make even the smallest of alterations to your policy such as add or delete an additional driver and after spending quite some time answering questions online you have to ring the company for a decision. I found this very frustrating.”

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(Car Insurance) - Posted 6 years ago

“easy to set up”

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(Home Insurance) - Posted 6 years ago

“No problems at all. thank you.”

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(Car Insurance) - Posted 6 years ago

Dial Direct is rated 4.3 based on 3,186 reviews