Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dial Direct - Contractor - Damaged - our property. Dial Direct and affiliates ARAG - have not accepted liability for the contractor damaging our home. Furthermore, they have been dishonest by deliberately with-holding vital information from us and have got us to jump through hopes as it were to provide them with information which they had no intention of using. They now want us to pay for an access of £350. on damage which was not caused by us, along with us facing future premiums. This is the most dishonest & unethical company I have the misfortune of dealing with. I'm still awaiting Ann McEntee - to contact me about the unethical code of practice Dial Direct has. DO NOT USE THIS COMPANY - It looks like they have people in place that writes them FAKE reviews.”

Helpful Report

Posted 5 years ago

“!!!!!!!!!Read this before you buy!!!!!!!!!!! Be careful with them when you buy your home insurance ask them about the list of exclusions!!!! You will be shocked. I have asked for it and they said because it is a long list they cannot provide me with one. They are not insurance company they are In between you and other companies and when you need to claim pass you round the circle. Very disappointed”

Helpful Report

Posted 5 years ago

“Found the i spoke to very helpful and professional”

Helpful Report

(Van Insurance) - Posted 5 years ago

“IF YOU NEED AN INSURANCE COMPANY - THAT FLOODS & DAMAGES YOUR HOME - WHEN THEY ARE SUPPOSE TO FIX THE PROBLEM - AND THEN RUN FROM ANY ACCOUNTABILITY - THEN DIAL DIRECT AND ITS AFFILIATES CLAIMDESK, SEDGWICK & ARAG PLC. IS WHERE YOU NEED TO GO. Over the December holiday period in 2019 our hot water boiler decided not to work. We called our home insurance provider "DIAL DIRECT" they then sent out an engineer via "Claimdesk"/ Sedgwick. To cut a long story short, to my horror, the engineer managed to empty the tank of water - which came gushing out - flooding our up stairs landing, kitchen below & part of our study. The upstairs carpets need replacing, we've had loud industrial blowers & dehumidifiers in our home now for almost a month. Videos & images were taken of the water coming through the ceiling, the engineers tools & part which was forced out, saturated carpets,more. ARAG plc who I believe were suppose to be representing us & investigating the matter truthfully, just completely dis-owned our complaint - and said that the engineer was not at fault, this came from a lady called Abigail Hole. THEN WHO's FAULT WAS IT? My wife is heavily pregnant and we have a big family. This has caused so much stress, time off work, countless phones calls and much trouble & upset for us. Not to mention - the fact that we will be faced with a rising home insurance premium in the future for a claim which was caused by DIAL DIRECT. This was clearly the fault of our insurance provider DIAL DIRECT and its affiliates. The insurance company and its affiliates ARAG, CLAIMDESK, SEDGWICK are suppose to help when things go wrong, like a faulty boiler - Not partially flood your house and then say - its not our fault. PS - Why isn't there the option for 0 stars? Lee Pallister.”

Helpful Report

Posted 5 years ago

“3.87 star rating, and still tour getting bad feedback. You guys are the pits, worst ever. DO NOT USE THESE LUNATICS.”

Helpful Report

Posted 5 years ago

“Worst one in 40 years of insurance. Arrogant, cocky, take your money, bombard you with exacting impossible criteria to meet standards set by them. All the time adding money on the 13 emails I got. My policy started at £188, they finished at over £500, so I cancelled within 12 days and they charged me £50 to cancel. Total idiots.”

Helpful Report

Posted 5 years ago

“THIS IS THE WORST OF THE WORST COMPANIES, JOIN AT YOUR PERIL, YOU HAVE BEEN WARNED. RIPPED ME OFF, AND I CHANGED TO ADMIRAL AND SAVED £200”

Helpful Report

Posted 5 years ago

“Easy to understand”

Helpful Report

(Home Insurance) - Posted 5 years ago

“As the first time that I have experienced taken out home insurance I was always taken the first insurance all the time but it does to shop around”

Helpful Report

(Home Insurance) - Posted 5 years ago

“It’s not possible to speak to anyone, I’m changing at the end of this year”

Helpful Report

(Home Insurance) - Posted 5 years ago

“I got the service with emergency cover. When I had a burst pipe the dial direct appointed plumbers failed to fix the problem on 3 occasions. When I stopped the service dial direct informed me there was nothing else to pay (as I was up to date on payments). They then proceeded to pursue me for £14.92 using a debt collection agency. I eventually paid the sum just to get dial direct off my back. Dreadful company- does not do what it says on the tin.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Nearly 5 months on since I had a leak and nothing is moving on despite chasing! Do not insure with them!!!!”

Helpful Report

Posted 5 years ago

“I couldn't recommend dial direct enough the service has been great I got a very competitive quote so I'm happy”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very pleased overall ,I have now ceased driving and no longer need car insurance but would recommend to anyone ,”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Rip off company. Been with them for 6 years but never again they really know how to p--- o-f a loyal customer”

Helpful Report

Posted 5 years ago

“Avoid, poor service wigging out of claims”

Helpful Report

Posted 5 years ago

“Found it difficult to understand how this company fails to look after an existing customer my premium went up dramatically on the renewal offer thus making me shop around which I then went back to them to see if they would reassess only to be told they would reduce the quote but still nowhere near the offer I finally took”

Helpful Report

Posted 6 years ago

“I discovered after just three weeks from buying my nearly-new car that it already had breakdown cover included so I wanted to switch to a policy without it to save cash and they couldn't/wouldn't offer me one. I asked about cancellation so I could go elsewhere and while the £50 cancellation charge was fair enough, they said that my NCD protection and other items in my policy were non-refundable so they wanted a whopping £168 in total out of my original annual policy payment of £569 for a policy that was just three weeks old. Clearly, I'm not impressed that an insurance broker would bury such non-refundable items in the small print in 2019 - this is the sort of pallava we all went through with brokers 20 years ago looking to gouge every last pound out of you. Obviously I'm trapped with these guys for 11 months now so I'm really quite annoyed at this - they're gouging me for so much money for simply wanting to switch policies that it's not financially viable for me to cancel and go elsewhere where I can get a quote for £150 cheaper without breakdown cover from a variety of other brokers. My mistake initially of course but hidden small print clauses are from yesteryear everywhere else I've ever used so I dread to think what happens over the next 12 months if I ever need to use the policy cover in the event of an accident or anything else - who knows what other costly small print items have been tucked away in my policy? They're not worth the worry IMO - look elsewhere for a car insurance broker that plays it straight and upfront.”

Helpful Report

Posted 6 years ago

“Just the job”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had. Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me. Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone... ***UPDATE*** just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!”

Helpful Report

Posted 6 years ago

Dial Direct is rated 4.3 based on 3,186 reviews