Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,438 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never claimed but dealing with you has been trouble free and a real pleasure Tom Dunn”

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Posted 4 years ago

“Excellent service and staff always very helpful. Very happy with my quote Thankyou.”

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Posted 4 years ago

“I found this company helpful throughout this difficult time. Renewing my insurance was great and competitive. I also bought a new car no problems changing insurance.”

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Posted 4 years ago

“Great company very happy with my quote. Easy to speak to someone, friendly staff 5 star”

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Posted 4 years ago

“Always available on the phone without having to wait long periods on hold.... payments taken on time, web site easily accessible customer service 5star always polite very helpful and understanding”

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Posted 4 years ago

“Customer service can't be faulted very very friendly and know their jobs without putting you on hold like others every 5 minutes 5* service”

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Posted 4 years ago

“Price went down this year which was amazing.”

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Posted 4 years ago

“Renewal quote clearly states last years price to current one. Details of payment date, amount due and access to new policy all explained when calling to renew. Acknowledges payment. Always had polite and friendly answers to my calls.”

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Posted 4 years ago

“Another great experience with Dial direct insurance thanks again Jim”

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Posted 4 years ago

“good service”

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Posted 4 years ago

“Always happy to help.”

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Posted 4 years ago

“As last night i asked question and due to my phone was stolen i can't contact you that way. I can only by mail. No reply at all for whole day. Your service is very poor”

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Posted 4 years ago

“Always a thank you when payment received, lower premium than last year and even better because every year it goes up with good customer service. Happy to stay another year.”

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Posted 4 years ago

“New sales good but any follow up queries are not answered immediately and sometimes Agent not interested. Renewals are always more expensive when you call to cancel - they can offer a cheaper quote? Should try to keep customers by giving them competitive renewal quotes.”

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Posted 4 years ago

“Helpful good service thanks”

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Posted 4 years ago

“You are too pricey and have gone with cheaper one paying less than half price to what u were wanting to charge”

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Posted 4 years ago

“Customer service is TOP CLASS. Thankyou to all at DIAL DIRECT.”

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Posted 4 years ago

“My yearly payment was reduced slightly”

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Posted 4 years ago

“Customer service is excellent very helpful”

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Posted 4 years ago

“Last week I phoned Dialdirect three times to sort a simple matter. Each time I was asked identical questions. I was promised an answer by Friday. No reply. I have phoned five times this week but they are experiencing 'very high level' of calls. I have received countless automated e mails. All I want is to speak to a human. They are unable to phone me and I can't get through to them. Dialdirect is easy to sign up to but once they have your custom they really, really don't care.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,438 reviews