Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price good easy to arrange”

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Posted 4 years ago

“Good price. Also with breakdown recovery for my van best on the market, lets hope it stays that way.”

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Posted 4 years ago

“Good deal”

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Posted 4 years ago

“Service very helpful and reasonable insurance rates”

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Posted 4 years ago

“nice and simple to renew”

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Posted 4 years ago

“nice and simple to renew”

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Posted 4 years ago

“Good price with recovery included”

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Posted 4 years ago

“The app keeps on canceling all trips, even if I'm navigating the whole trip it still cancel it, and this price thing also i have a problem with it, i drive less every day and every day im earning r20.32 it means that i will never get that 60% back of my premium not mentioning 75% cash back of my premium,”

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Posted 4 years ago

“great service guys keep it up”

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Posted 4 years ago

“Good insurance company for my car insurance, good price also and happy to continue my insurance with them ,no problems whatsoever and friendly helpful staff .”

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Posted 4 years ago

“Very pleased with the price and very helpful customer service would recommend your service.”

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Posted 4 years ago

“i have to pickups with this company ,very good on price ,easy to talk with ,and nothings any problem ,would recommend any one ,”

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Posted 4 years ago

“The initial contact was extremely good. An appointment for an inspector was made and carried out on time. The inspector validated my claim 100%. Unfortunately, everything went down hill from then on. I contacted Renew only to discover my claim was with their validation department and I would be contacted within the next couple of days. Still waiting for my claim to be settled after 10 days.”

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Posted 4 years ago

“You gave me a quote as an existing customer.. I went back online to inform you I was moving and changed my address.. my details did not change apart from my address… you are now charging me more money ???? Why??? I want be a customer next year”

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Posted 4 years ago

“Great service!! No hassle and straight forward.”

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Posted 4 years ago

“Very dear to ad another driver”

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Posted 4 years ago

“Very good and helpful customer service and reasonable costs”

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Posted 4 years ago

“Dial Direct have always provided me with a quality service. 1)prompt timing of emails re renewals/premiums/services etc 2) Competitive pricing and coverage 3)easy to use website for info/policy amendment etc 4) reassurance through text backup service”

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Posted 4 years ago

“I generally get my questions answered but it's not a simple process.”

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Posted 4 years ago

“Received renewal quote, accepted and Dial Direct were professional and quick in sending paperwork.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews