Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, so good. Not had to make a claim so can’t comment on service. When I have dealt with them, people are very polite and helpful.”

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Posted 4 years ago

“Dial direct I think you need to ring me !!”

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Posted 4 years ago

“Easy to use and also lowered my price .what more could you want.”

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Renewed insurance for a 2nd year. Great price, great service, very happy 😁”

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Posted 4 years ago

“I cancelled my hone insurance yet they still took out the direct debit”

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Posted 4 years ago

“I was sent a renewal email which was quoting £20 more than last year's home insurance. I checked moneysupermarket and got a renewal deal for £20 less. I rang dial direct and asked what they could do and I ended up paying less than last year's premium!”

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Posted 4 years ago

“Great service 2nd year price better same benefits as last year. So easy to renew policy !.”

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Posted 4 years ago

“Very pleased with the man who dealt with us”

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Posted 4 years ago

“We had a water leak, a plumber was around within two hours , fixed leak. From the initial phone call to the culmination everything was first class”

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Posted 4 years ago

“Always been satisfied with price of insurance and service”

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Posted 4 years ago

“I am still waiting for more than two months for a refund as I cancelled my insurance and I payed annual so they had to give me some money back. this is a joke. how long more I have to wait? pay monthly will be my advice”

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Posted 4 years ago

“Very reasonable price for Buildings and contents insurance. Have claimed previously which was an easy process.”

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Posted 4 years ago

“So easy to renew your policy”

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Posted 4 years ago

“Cheap insurance and a good package.. not that I've had to make a claim yet..”

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Posted 4 years ago

“The thing I liked most by using Dial - Direct was the simplicity & quickness to have my car insured giving me peace of mind, the cost to insure my vehicle was very reasonable compared to many other insurers, I pay monthly by instalments which suits me by direct debit on a day of my choice, I would recommend Dial-Direct to anyone who requires a cover to suit them, with that peace of mind too! Good work guys 👍😉”

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Posted 4 years ago

“My needs were met exactly how I wanted them to be.”

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Posted 4 years ago

“Always extremely helpful at renewal time and a pleadure to speak to on the phone.”

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Posted 4 years ago

“Shocking company!! do not use them, had my card stolen missed the payment by one day! They charged me £20.”

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Posted 4 years ago

“It could be cheap and everything but what a joke is this company. It is taking too long to refund my money. Waiting 2 months and still waiting for refund.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,186 reviews