Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proof of the pudding will be in the eating. If or when there is a claim will be the time to write a review”

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Posted 4 years ago

“I have never made a claim so I can't comment about that - but annual renewal is easy. They are one of the few companies that don't make you want to change because their rates don't go up and you actually get more stuff for being a loyal customer unlike many companies where it really pays to switch every year. Everything can be done online and it is simple to do.”

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Posted 4 years ago

“I have always found them to be competitive on price and their renewal process is straight forward.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“A lot of money each year to renew, instead as you haven't claimed the price to renew should go down So I have changed company's and got all the same package for Half the Price these are charging And I wouldn't recommend this company”

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Posted 4 years ago

“Good customer service Willingness to look at renewal price again Pleasant to deal with on the phone I have not had any claims with Dial Direct so cannot comment on this part of the service.”

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Posted 4 years ago

“I find customer service helpful and very friendly 🙂”

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Posted 4 years ago

“Dial Direct are a customer friendly company offering excellent value . The telephone agents are a pleasure to speak to and always do their best to help. Another good feature introduced this year is the claims information booklet. It's easy to read and straight to the point if you need help. Thank you.”

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Posted 4 years ago

“I had my car shunted in a car park and the driver left the car park. Fortunately a passer by witnessed and made a note of his registration number. Due to the uncertain amount of damage Dial Direct had a hire car at my house the next day. My car had a twisted steering column and paint damage. My claim against the other driver was hassle free. I will be staying with Dial Direct for a long time.”

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Posted 4 years ago

“Very easy to do the renewal this year and price was lower than last year which is a bonus as I am already on the max n.c.d.”

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Posted 4 years ago

“The lady that spoke to was very helpful.”

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Posted 4 years ago

“NEVER EVER again..... 3 weeks since making my claim, no contact at all and when I rang them this morning they are unable to give me any sort of timeframe as to when the claim will be sorted. Shocking service to say the least.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Gave me a price of £198. Then charged me £218. ?still for rebate ?”

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Posted 4 years ago

“Very good customer service very friendly and helpful”

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Posted 4 years ago

“The lady I spoke with was very sympathetic to my circumstances . She was very helpful that I decided I would stay with you rather than change like I was going to”

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Posted 4 years ago

“I have been with dial direct for a while now and had good service”

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Posted 4 years ago

“customer service do there best to get you an affordable quote”

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Posted 4 years ago

“Good to speak to someone on the phone who was friendly and helpful. A good price with breakdown cover included.”

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Posted 4 years ago

“Very competitive price, good to actually talk to a human being who obviously knew their job, overall great service, very happy”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews