Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no problems with dialdirect although I haven’t had to claim. I rang up to check the renewal price and was very pleased with the new quote. I have a Very low excess as well.”

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Posted 4 years ago

“Absolutely fine had no problems renewing excellent”

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Posted 4 years ago

“My insurance actually went down when I renewed, first time ever! Very simple process”

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Posted 4 years ago

“Very good customer service. But I gave 3 stars as I can't download my pdf schedule. As something wrong with website”

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Posted 4 years ago

“No nonsense straight forward documentation easy to access.”

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Posted 4 years ago

“I have no issues with Dial Direct, they have always been very helpful, and found me the best deal that is on offer at the best price, and the cover is also very comprehensive.”

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Posted 4 years ago

“The person dealing with my request didn't come across well - I couldn't understand him very well. I've just changed my car for a newer but the same model and had to pay £145 extra - a little over the top for somebody who drives less than 4000 miles a year. I will certainly be looking for cheaper insurance when yours finishes.”

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Posted 4 years ago

“Very pleased with the service and the price for the continuing insurance much better than other insurers.”

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Posted 4 years ago

“Very competitive and good service, keep this up "unlike others out there on the market". Hope this level of service continues, if I should have the misfortune to make a claim.”

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Posted 4 years ago

“I had a good price for this year and hope this continues in the future. The service I had in renewing my insurance was made clear and done quickly.”

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Posted 4 years ago

“Helpful and friendly customer service, competitive prices.”

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Posted 4 years ago

“Excellent service hassle free”

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Posted 4 years ago

“Very surprised at the renewal quote satisfactory no problem”

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Posted 4 years ago

“Good product, easy to set up, no issues , fair price, would recommend to anyone who needs insurance .”

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Posted 4 years ago

“I get a text every month telling me my direct debit went out. Tells me the date as well. Really happy. I get notified via text when it's up for renewal, saves having to hunt through the letters”

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Posted 4 years ago

“As yet I have never had to make a claim. But any time either myself or my wife have contacted the company we always get first class service. All enquiries are dealt with on the call and no need for call back”

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Posted 4 years ago

“Checked my renewal quote and was informed that I could get a better quote for being a loyal customer”

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Posted 4 years ago

“Had absolutely no issues at all. Very pleased with every stage of my claim and repair of my car. Staff friendly and helpful”

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Posted 4 years ago

“Absolute useless customer service. Had to keep chasing a refund which I still haven’t got back yet...AVOID!!!”

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Posted 4 years ago

“Good value great service am an god prices for me ....iv been happy with DD for years ....”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews