Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price ,customer service ,been with them for years”

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Posted 4 years ago

“Very quick and easy renewal and price is good compared to other companies”

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Posted 4 years ago

“I wasn’t very happy I had asked last year for my grandson to be put on my insurance but it wasn’t on my policy I phoned about it and was told not to worry as he was definitely on it and he had been driving my car but when I phoned this year about it I got told he was never on my insurance the young lady I spoke to was very apologetic to me to say I wasn’t happy is an understatement I was so angry if he had been stopped by police it could have cost his license just hope this never happens again”

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Posted 4 years ago

“Really efficient service. I had my renewal for my second year and there was no fuss and the quote was £1 more than my previous year. Previously I have had to change insurance companies as the 2nd year quote has been so much more expensive and that was without any claims too. Thankfully I have not made a claim whilst with dial direct but for the service they have provided up until now I would definitely recommend them.”

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Posted 4 years ago

“Brilliant and easily accessible”

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Posted 4 years ago

“Great service and no problem from start to finish”

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Posted 4 years ago

“Just renewed my car insurance with Dial direct, in my first year I had to make a claim after been hit from behind the way dial direct handled my claim was second to none, I didn't have to stress about a thing they did everything for me in a very professionall manner, so when my renew quote was even lower for this year it was a no brained,”

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Posted 4 years ago

“phoned in for my van insurance after they sent my quote ,and managed to get it a bit cheaper been with them 2 years and cannot complain excellent service”

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Posted 4 years ago

“I’ve been a Dial Direct customer for 4 years. Excellent service Highly recommended.”

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Posted 4 years ago

“I have a friend the details of Dial Direct and he was very happy so when I went to renew I found that my policy had gone up so I complain and was happy as it came down, I have been with them for years”

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Posted 4 years ago

“I’ve been a customer of Dial Direct for over 9 years. Excellent service and very customer oriented. Highly recommended.”

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Posted 4 years ago

“Just renew my policy no fuss quite simple to do on line a little increase in cost .seeing I'm 84 and now do very low mileage.”

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Posted 4 years ago

“2nd year so far happy not had to make a claim so can't comment yet , did,nt get cheaper quote for 2nd year better luck next year”

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Posted 4 years ago

“Cancelled my insurance but they refused to action my request and still debited my account. Then in received a threatening letter stating that I was in arrears and they would resubmit the debit order. After my 3rd request in received a letter informing me that my insurance has lapsed and they added a week on the cancellation date. I haven't had a good experience and have therefore moved to another insurer”

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Posted 4 years ago

“I had to telephone 3 times each time cut off and no call back from you, each time non of your operatives had put any information on the system, 2 days later ok.?.”

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Posted 4 years ago

“I found the service agreeable. Quote was fair eventhough we had NO claims I did expect it to be lower. But life goes on.”

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Posted 4 years ago

“Very fair & reasonable renewal quote & price adhered to when telephoned. Agent on phone was helpful & efficient & I easily renewed without fuss. The online paperwork was very simply retrieved. Thank you. Sorry ! Can't remember if I got straight through or if I had callback. Just remember it seemed very easy & hassle free.”

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Posted 4 years ago

“2nd year making great saving. Ok by me!!”

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Posted 4 years ago

“Very happy with the price & it was easy to take out the cover I need”

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(Van Insurance) - Posted 4 years ago

“Good comunication from the start. They are what they say clearly from the start. Very good value, but for me most of all, the premium hardly went up for the following year. An insurance company that you can stay with year after year and feel safe with....”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews