Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,438 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled my insurance but they refused to action my request and still debited my account. Then in received a threatening letter stating that I was in arrears and they would resubmit the debit order. After my 3rd request in received a letter informing me that my insurance has lapsed and they added a week on the cancellation date. I haven't had a good experience and have therefore moved to another insurer”

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Posted 4 years ago

“I had to telephone 3 times each time cut off and no call back from you, each time non of your operatives had put any information on the system, 2 days later ok.?.”

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Posted 4 years ago

“I found the service agreeable. Quote was fair eventhough we had NO claims I did expect it to be lower. But life goes on.”

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Posted 4 years ago

“Very fair & reasonable renewal quote & price adhered to when telephoned. Agent on phone was helpful & efficient & I easily renewed without fuss. The online paperwork was very simply retrieved. Thank you. Sorry ! Can't remember if I got straight through or if I had callback. Just remember it seemed very easy & hassle free.”

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Posted 4 years ago

“2nd year making great saving. Ok by me!!”

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Posted 4 years ago

“Very happy with the price & it was easy to take out the cover I need”

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(Van Insurance) - Posted 4 years ago

“Good comunication from the start. They are what they say clearly from the start. Very good value, but for me most of all, the premium hardly went up for the following year. An insurance company that you can stay with year after year and feel safe with....”

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Posted 4 years ago

“Save the last star, in case I make a claim, Happy bunny for now”

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Posted 4 years ago

“By renewing my policy at a cheaper rate after i told then to cancel it because it was to expensive and i had found a more competitive alternative. Now then, how did they manage that after i told them to sling their hook?mmmmm”

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Posted 4 years ago

“I have no complaints”

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Posted 4 years ago

“Stop ripping off existing customers”

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Posted 4 years ago

“Very good price with no problems excellent service”

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Posted 4 years ago

“New App is really stressing, I took an Uber to my cousins place on Sat, and it tracked it on the app and ended up being rated as driving at night, this new app is not working for me, yesterday I traveled to church with my sister with her car it also rated me low because I drove long distance,in the morning I went to an estate driving my car when got there I stopped at the gate called her and the app also showed phone usage, no I think it was best when we used to switch ghe app on when we are driving not ghis automatic detecting thing because it's not accurate”

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Posted 4 years ago

“Not applicable”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“Prices are ridiculous - a constant pricing elevation regardless of whether you claim or dont claim. There will be no renewal.”

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Posted 4 years ago

“I forgot my insurance was do ( Which was my fault ) so dial direct renewed it and I ended up pay £80 more for the year 😡 to other insurance companies Will not be forgetting next year”

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Posted 4 years ago

“very good deal have been with Dial Direct for over 10 years always a GREAT deal including recovery”

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Posted 4 years ago

“We have just moved home from near Cardiff to a quiet village in West Wales and needed to update our address for insurance purposes. Saga who insured one car did the change and gave us a small rebate. DialDirect charged us £25 to change but took a few £'s off as we moved to a quieter area. How can it cost £25 to change an address on the computer system? Will not be using these people again.”

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Posted 4 years ago

“Very easy to renew very helpful agent”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,438 reviews