Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with my policy staff were helpfull on renewal got me a far better price”

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Posted 4 years ago

“Extremely good customer service I had my boiler stopped working when I called the response was very good and quick I am impressed with the service that’s why I stayed with them same last year I had couple of issues my toilet wasn’t flushing they came and fixed it I am well impressed I will stay with them”

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Posted 4 years ago

“Always easy to deal with.”

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Posted 4 years ago

“Renewed with these guys for the 4th year now, always helpful on the phone, competitive price wise, never has to claim as yet so cannot give a comment on that process, I will continue to stay with DD for my car insurance for the foreseeable future. Cheers Roy...”

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Posted 4 years ago

“After a number of years of covering my parents house they will not do it this year due to a man made subsidence problem that was dealt with over 20 years ago and was dealt with by our other insurance company and sorted out. It is not a recurring problem and they knew about this when they took us on. No help with what we can do next and left my parents home uninsured and worthless. Considering the other problems i am dealing with at the moment I could really do without.”

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Posted 4 years ago

“Prompt attendance to resolve my issue”

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Posted 4 years ago

“No fuss, easy to follow process for insuring my car. Price very competitive. My 2nd year using this company. No complaints”

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Posted 4 years ago

“Would recommend Dial Direct for contents insurance.Was given a cheaper price on renewal with extra benefits.Spoke to a lovely young man from Sunderland who couldn’t have been more helpful.”

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Posted 4 years ago

“Have found Dial Direct to be very helpful and price fair would use them again .”

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Posted 4 years ago

“Top notch just changed my car and I have personal plate so had to contact on 4 occasions and always prompt courteous service😊”

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Posted 4 years ago

“Good value for money. Reasonably competitive.”

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(Van Insurance) - Posted 4 years ago

“Superb customer service with our renewal, great price :-)”

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Posted 4 years ago

“I don't think I will be using Dial Direct again!”

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(Van Insurance) - Posted 4 years ago

“very happy with renewal price had other quotes from other companies but none could mach like for like.very pleased with price and how easy it was to renew.”

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Posted 4 years ago

“Dial direct as been in the last few years one of the best insurance companies we have delt with thanking you”

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Posted 4 years ago

“Please with the lady I spoke to10out of 10.very helpful.”

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Posted 4 years ago

“Rip-oof merchants! Increased price of cover under claim of a fake 'incident' which never happened. Then increased the premiums even more when due to renew. When I emailed to say I didnt want to renew with this shower of charlatans, they went ahead and renewed anyway - and no doubt would have tried to coerce me to pay them even more money as a 'penalty' for 'cancelling' when I had made clear I didnt want to renew. They didnt even deign to repluy to my email. On top of all that, the one time I needed their breakdown cover, the fact that I had to limp the car home to find my insurance and breakdown details gave them the perfect excuse NOT to provide that breakdown cover so that I had to shell out another £60 to get the help I needed. They are a bunch of crooks - dont buy!!!”

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Posted 4 years ago

“pleasant staff ,easy and efficient renewing”

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Posted 4 years ago

“Find them to be good but I have had an experience which was not great. Mid last year I put a second driver on my insurance as I needed his help for a short time. In September 2020 I phone and asked that he be taken off. I was told that it would be done but I would have one premium to pain and then the insurance would reduce. However, 2 months later it had not charged. I phoned and spoke to a very unhelpful woman and I am not the most PC person so after some time the called was ended with the problem being esculated. I was tols that they could find no record of my call and instructions to remove the second driver. However, my phone shows that I was on the phone to the company for 2 min 8 sec. They refused to return the overpayments.”

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Posted 4 years ago

“Good value, straightforward process online, very happy.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews