Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did not made me happy, thats the thing!”

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Posted 4 years ago

“you cancelled my car insurance with little notice. you penalised me for an accident my husband had and I had been with you for many years. I had 1 accident were a lorry hit me, it was not my fault and the insurance company did refund my excess. You failed to get that logged on my profile and you put up my premiums. I did have 1 other accident which i agree was my fault. Then when my husband had an accident i was the one whose policy was cancelled. I feel I have been unfairly treated and penalised . i would not reccommend you to anyone”

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Posted 4 years ago

“More than happy, but like most insurers they are happy too take your money. Not sure what they are like if you want to make a claim.”

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(Van Insurance) - Posted 4 years ago

“Pretty good reasonable price free breakdown. No complaints.”

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(Van Insurance) - Posted 4 years ago

“No nonsense renewal!”

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Posted 4 years ago

“Very good customer service.”

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Posted 4 years ago

“The service was very good and the person who I contacted was very helpful.”

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Posted 4 years ago

“This is my second year with this company for my buildings, contents and home emergency. The premium rate and the standard of service which I received was good. I have also been really satisfied on the two occasions when I had to use the home emergency service.”

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Posted 4 years ago

“Always helpful when on the phone”

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Posted 4 years ago

“The renew price was lower than last year good comprehensive cover Renewing was very easy”

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Posted 4 years ago

“Good company, policy set up was easy & straightforward. Very easy to manage your online account. No issues with provider whatsoever”

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(Home Insurance) - Posted 4 years ago

“Phoned re insurance renewal quote and without any expected hassle price brought down to same as previous year. First time that has happened in similar situations with other insurers, they are usually only interest in new business not providing a service to retain present customers. Dial Direct were first class and have no hesitation in recommending them to others”

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Posted 4 years ago

“Easy to use no extra costs incurred happy days”

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Posted 4 years ago

“My insurance premium went up by £200 over last year’s, no explanation, absolutely furious, will not be using dial direct again!!!!”

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Posted 4 years ago

“Very quick and easy to do on line, if you need to speak to someone thay are very helpful to sort things out.”

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Posted 4 years ago

“Have been with Dial Direct for a few years now, motor and home insurance. I have always found operators to be knowledgeable, polite and helpful and willing to negotiate prices. A good company to deal with.”

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Posted 4 years ago

“Very easy to work with good value and no need to add extras to the policy as most of is included.”

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Posted 4 years ago

“On 2 separate occasions I have dealt with 2 different ladies who have helped me with my queries n nothing was a problem to them and just to call them back if I thought of anything else”

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Posted 4 years ago

“Brilliant. Got a better price then expected. Friendly service.”

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Posted 4 years ago

“Very good service, easily continued my insurance with no disruptions”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews