Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave less than a 1 star I would, customer service is disgusting & I will never ever use them again!!! Lost a loyal customer there....hope your £20 fee was worth it!!!!!”

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Posted 4 years ago

“"They wouldnt give me my 8 years NCB at start of policy as i was told i hadnt cancelled my previous policy altho i had proof the vehicle was sold.How ever when i sold my current van i received a rebate from my over payment"”

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(Van Insurance) - Posted 4 years ago

“The service was pretty straight forward with Dial Direct & they were the best price for me. I had to change my insurance to show my car was being used for business purposes half way through the year, which only cost a few extra £ per month. After a quick search when my insurance was due for renewal I let it roll over because again they were the best price, with having Breakdown, Windscreen and Legal cover. Very Happy.”

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Posted 4 years ago

“No help when I needed a claim”

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Posted 4 years ago

“"easy going and answered any questions"”

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(Van Insurance) - Posted 4 years ago

“"I only took out my policy with dialdirect in may 2021 and therefore cannot as yet am in able to supply any other information regarding their service."”

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(Home Insurance) - Posted 4 years ago

“Excellent service explained every i needed to known about my policy & was most helpful will renew again with them”

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Posted 4 years ago

“Automatic review failed as my debit card had been changed by my bank. Instead of providing the facility online for me to update it, I had to make a phone call and all the waiting, checking etc.. waste of time that is. I was then charged an administration fee of £20. For something I could have corrected in 5mins. I won’t be using them again.”

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Posted 4 years ago

“Always very helpful on renewal with excellent pricing used Dial Direct for many years always the most competitive. The only thing I don't like is the automatic renewal you have to call again to make sure it's removed”

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Posted 4 years ago

“Never get through on the phone email and no reply just shocking, policy has renewed and wanted to make changes not able to do online, next year I am cancelling my card and got elsewhere complete lack of customer service.”

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Posted 4 years ago

“Absolutely exceptional service. Paying for a car that I can’t use for 4 months now. Car effectively stolen by insurers as I didn’t know where it was until yesterday. Minor damage but car written off. Trying to get car back. Passed to different companies. Haven’t received my claim compensation either. Hire car taken off me so paying almost £100 a month for no car. Great insurance.”

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Posted 4 years ago

“"Very poor my claim was not upheld."”

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(Home Insurance) - Posted 4 years ago

“This is the third year I have been with them and no reason to go elsewhere. The quotes can be quite high, but, the customer service team go that extra mile and I always seem to leave the conversation with a smile on my face.”

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Posted 4 years ago

“When comparing with other insurers by the time I added this and that, they didn't save me much. It was easier to stay with Dial Direct.”

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Posted 4 years ago

“Insurance across the board is so expensive, don’t matter where you go or what you drive it’s ridiculous for a 40 year old now. I need to drive for work so need it. Only ever gone up not down.”

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Posted 4 years ago

“Renewal was easy has existing customer good value insurance quote”

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Posted 4 years ago

“Easy to contact,easily understood .”

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Posted 4 years ago

“Had to scrap my car, then needed to cancel the insurance. For that pleasure Direct Dial charge you £60, which is an extortionate amount of money, for what we all know is probably only a push of a button on a computer. These fees are not hidden, but just a way of making free money. Would have paid £20 without complaint.”

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Posted 4 years ago

“Renewal was great value and good customer service”

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Posted 4 years ago

“STAYED FOR A SECOND YEAR BECAUSE THEY AGREED A BETTER PRICE THAN ORIGINALY QUOTED AND ARE EASY TO CONTACT A HUMAN TO TALK TO.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews