Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had any problems with dial direct This is my second year as a customer and by far the cheapest insurance around for me”

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Posted 4 years ago

“Saved me about £150”

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Posted 4 years ago

“One of the best Insurance companies i have dealt with . Very reasonable prices . Won’t be going to any other in the forseable future .”

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Posted 4 years ago

“Matched cheapest quote I got from other companies”

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Posted 4 years ago

“Dial Direct was easy to set up I would definitely recommend this company for your home insurance and any other insurance they do”

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Posted 4 years ago

“Everything is fine until you need to end your policy. I sold my vehicle 2 months before the end of the policy term and I got charged a £60 cancellation fee, for which I actually had to pay £51 just to cancel the policy early. This was despite having paid 80% of the total amount. This cancellation fee was a rip-off in my opinion. So, just be aware of that before you sign up.”

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(Van Insurance) - Posted 4 years ago

“Everything went smoothly from start to finish.”

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(Van Insurance) - Posted 4 years ago

“Terrible service, clearly only interested in making their money by hitting customers with fees. My cars has been declared sorn for 5 months, I never check to auto renew after being stung in the past but that didn't matter with Dial Direct, they auto-renew without your decision and then charge £38 to cancel. Like taking to a brick wall trying to argue the point! AVOID!!!!!”

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Posted 4 years ago

“I have not had any dealings with Dial Direct as yet but I hope thet will be good.”

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(Home Insurance) - Posted 4 years ago

“Do not buy with dial direct I’ll tell you why. Been with them for 2 years or more now, and in my policy it says it covers the escape of water etc It was reviewed by their insurance guys who come out, first came out and said it was the sealant and grout even though I done it about 10 times & got professional plumbers in too do it aswell. Still denied. Complained again they sent out another insurance inspector, and he said roof needs skimed down stairs , wooden floor because of the water, need to get it all fixed etc seen the videos and pictures and knows we’re covered in escaped water all nicey nicey to your face and then declines it. We asked why and they said it’s through “axa” so we asked axa and they said it’s not through them it’s through dial direct. Nobody willing to take the blame and we’re left in a limbo. Then axa had the cheek to turn around and say we will give you a £75 gift card for your trouble and hassle etc. £75 they can shove that up their ass for all we care, this is going to cost at least £2000 or more. This house isn’t too old only like 5 years brand new when we moved in & first time buyers may I add too. What a terrible experience from them, they don’t want to know when you have a problem. And to make things worse I need a back operation and that shower was easy for me to get washed. Now it’s a hassle to get into and out of the bath. AVOID like the plague.”

Dial Direct 1 star review on 25th May 2021

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Posted 4 years ago

“I prefer a paper copy of my policy which I times the box for but it never ever arrived so I only have pdf copies on my email which can be easily lost while tidying up you phone memory but as I have never had to use it and now my policy will be due for renewal in a couple of months now”

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(Home Insurance) - Posted 4 years ago

“I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it showed an increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and roadside recovery assistance. I would never take another policy out with them again and will definitely go with more reputable companies in future.”

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Posted 4 years ago

“Good ins.company.”

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(Van Insurance) - Posted 4 years ago

“Saved about £150.”

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(Van Insurance) - Posted 4 years ago

“Fast and easy to review and set up.”

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Posted 4 years ago

“Easy to use straight forward no hassle.”

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(Home Insurance) - Posted 4 years ago

“They are so poor! Customer Service is nil. You are pushed from pillar to post to get answers to simple questions. 2 weeks wait to get though to The legal helpline?? I don’t recommend Direct dial horrendous to deal with.”

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Posted 4 years ago

“I am very disappointed that you have increased my payments as I have not had any accidents and have a good no claims policy record, If I can cancel this agreement without any charges please let me know as I want to shop around for a cheaper quote but usually there is a cancellation charge.”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“Very polite and helpfull. Alittle dissapointed with the fee charged for moving my policy to another vehicle. Other than that all ok”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews