Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,438 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent a quote for renewal four weeks before it was due: plenty of time in which to make a decision. :) And the renewal went through smoothly, so excellent, all-round.”

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Posted 3 years ago

“Good service, very competitive.”

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Posted 3 years ago

“Dial direct is a very good company”

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Posted 3 years ago

“After calling I got my renewal down to an exceptable level. It's just a pity that I wasn't offered this to start though, after having insurance with you for several years. REWARD LOYALLY.”

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Posted 3 years ago

“I would give zero stars if I could Do not deal with this company No response to emails or calls No empathy to claim after being burgled Dragged out the claim in the hope that I would give up I suspect”

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Posted 3 years ago

“rang up to renew i was happy with the new price so done it straight away easy to do no messing recommended polite person served me.will do the same next year if the price is right.”

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Posted 3 years ago

“Terrible experience would never bother to waste my time again put on hold 3 times who ever I was dealing with was about as much help as a chocolate teapot took my business to Adrian flux in the end insurance all sorted completely different and professional”

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Posted 3 years ago

“If I could leave less than a 1 star I would, customer service is disgusting & I will never ever use them again!!! Lost a loyal customer there....hope your £20 fee was worth it!!!!!”

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Posted 3 years ago

“"They wouldnt give me my 8 years NCB at start of policy as i was told i hadnt cancelled my previous policy altho i had proof the vehicle was sold.How ever when i sold my current van i received a rebate from my over payment"”

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(Van Insurance) - Posted 3 years ago

“The service was pretty straight forward with Dial Direct & they were the best price for me. I had to change my insurance to show my car was being used for business purposes half way through the year, which only cost a few extra £ per month. After a quick search when my insurance was due for renewal I let it roll over because again they were the best price, with having Breakdown, Windscreen and Legal cover. Very Happy.”

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Posted 3 years ago

“No help when I needed a claim”

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Posted 3 years ago

“"easy going and answered any questions"”

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(Van Insurance) - Posted 3 years ago

“"I only took out my policy with dialdirect in may 2021 and therefore cannot as yet am in able to supply any other information regarding their service."”

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(Home Insurance) - Posted 3 years ago

“Excellent service explained every i needed to known about my policy & was most helpful will renew again with them”

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Posted 3 years ago

“Automatic review failed as my debit card had been changed by my bank. Instead of providing the facility online for me to update it, I had to make a phone call and all the waiting, checking etc.. waste of time that is. I was then charged an administration fee of £20. For something I could have corrected in 5mins. I won’t be using them again.”

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Posted 3 years ago

“Always very helpful on renewal with excellent pricing used Dial Direct for many years always the most competitive. The only thing I don't like is the automatic renewal you have to call again to make sure it's removed”

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Posted 3 years ago

“Never get through on the phone email and no reply just shocking, policy has renewed and wanted to make changes not able to do online, next year I am cancelling my card and got elsewhere complete lack of customer service.”

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Posted 3 years ago

“Absolutely exceptional service. Paying for a car that I can’t use for 4 months now. Car effectively stolen by insurers as I didn’t know where it was until yesterday. Minor damage but car written off. Trying to get car back. Passed to different companies. Haven’t received my claim compensation either. Hire car taken off me so paying almost £100 a month for no car. Great insurance.”

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Posted 3 years ago

“"Very poor my claim was not upheld."”

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(Home Insurance) - Posted 3 years ago

“This is the third year I have been with them and no reason to go elsewhere. The quotes can be quite high, but, the customer service team go that extra mile and I always seem to leave the conversation with a smile on my face.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,438 reviews