Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good but had to barter down the insurance price even thought i was a returning customer who hasn't made a claim in over 30 years”

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Posted 4 years ago

“Always a fantastic service and value”

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Posted 4 years ago

“Cheap insurance, the professionalism, knowledge, friendliness and politeness af the call centre was fantastic. Wish I'd gone to dial direct years ago, very satisfied customer service 👍”

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Posted 4 years ago

“Not happy with my new quote even though it was cheaper than last year but had I known my end of contract date I would have gone elsewhere if I didn't get it MUCH more cheaper as I could have had it up to £40 cheaper although I don't shop for the cheapest, I would'vebeen happy with my second year going down more than just £6-ish. Loyalty seems to NEVER pay!!”

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Posted 4 years ago

“Reasonable quote for contents insurance for 2nd year running,”

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Posted 4 years ago

“this is my 4th year with dialdirect and had no worries in renewing my car insurance with them could have got cheaper elsewhere but they matched it and i look forward to my 5th year”

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Posted 4 years ago

“Used the home emergency policy on my home insurance and cant fault it exellent service.”

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Posted 4 years ago

“Very efficient service and most competitive for car insurance”

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Posted 4 years ago

“Great price, very helpful on renewal”

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Posted 4 years ago

“I have been with Dial Direct for many years and have always found it easy to deal with them with whatever queries I had. Very helpful and knowledgeable staff.”

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Posted 4 years ago

“many thanks”

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(Van Insurance) - Posted 4 years ago

“Price was good easy to book”

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Posted 4 years ago

“So easy to deal with.I have now renewed for a second year without any hesitation.I have not made any claims so can't comment on that but I am very happy with the service I have received.”

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Posted 4 years ago

“Been with direct dial for 3yrs now very reasonably priced for my home and contents insurance, had to make my first ever claim, which was delt with promptly and professionally a very happy customer”

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Posted 4 years ago

“I needed a green card at short notice. I had an electronic version within 48 hours. Customer service was first class, really helpful.”

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Posted 4 years ago

“Very easy to deal with and consistantly good.”

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Posted 4 years ago

“Very happy with service,was a little high this time but after talking to them on phone ,they sorted it out,so all good”

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Posted 4 years ago

“Easy set friendly support very competitive prices higher recommended”

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Posted 4 years ago

“A shocking increase to premium for a minor change of occupation that has no logic to it whatsoever. Would not recommend to anyone unless you want to be ripped off.”

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Posted 4 years ago

“Very helpful,easy to get my details”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews