Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good telephone conversation with Dial Direct resulted in a reduced quote for the renewal of my motoring insurance. I was well satisfied by the result, and the price.”

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Posted 3 years ago

“Dial direct are a great company to get car insurance from, it is so easy to arrange cover on their website & all documents are visible to download on the client portal, renewal was easy as well with one click. They even gave me a refund as the renewal quote was incorrect even tho I had accepted. Most definitely will recommend & use again.”

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Posted 3 years ago

“Dial Direct provide good cover at a god price. Just what I needed.”

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Posted 3 years ago

“Although I haven't had to make a claim I have found Dial Direct very fair. They owned up when I overpaid on my policy and before my last policy ended gave me a £10 Just Eat voucher as a thanks for my custom. I can't fault them on my experience.”

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Posted 3 years ago

“I would like to thank Dial Direct for there honesty in responding to my over payment. Keep up your good work.”

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Posted 3 years ago

“My car was stolen from my driveway in Early December. Provided all relevant details in my claim from the police etc. Got passed off to there underwriters called “Markerstudy”. What a nightmare from then on. Couldn’t contact the company from there provided email addresses, couldn’t reply to there txt messages I was receiving because they don’t accept txt msg’s. 11 phone calls over 3 months and I never waited less than an hour for somebody to answer and they could not tell me anything, just wanted more information. They don’t reply to any emails when I finally got a working address after complaining to Dial Direct. There online agent assistance waiting time was over 2 hours (Advertised as 10 minute average wait time) they then cut me off when I got to talk to an agent. Filed 2 official complaints with Dial Direct since January and they did nothing to help, just an email to say that my complaint had been logged and they would get back to me. They seamed more worried what my car looked like and how long I had lived at my premises. Just received notice from Dial Direct that my policy has been cancelled because of an unlisted modification that I know nothing about and that they have not explained what it is…WTF. Dial Direct and Markerstudy are running a scam as far as I am concerned, check out other review sights, 91% disapproval rating out of over a 1000 people reviews. I will be reporting them to the FCA ombudsman.”

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Posted 3 years ago

“Have been dealing with company for 5 years and always find the a pleasure to deal with.”

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Posted 3 years ago

“Easy to access on line also via phone calls happy with the cost cheaper than other insurance companies good service offered also”

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Posted 3 years ago

“Really impressed with service and extra they have given me top company”

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Posted 3 years ago

“I was happy to return to Dial Direct again this year as they offered a much cheaper contract than I paid last year, so was happy to return.”

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Posted 3 years ago

“Easy hassle free . Been a pleasure”

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Posted 3 years ago

“My original quotation was higher than previous years but after talking to your operator the price was reduced. I always find helpful people at Dial Direct”

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Posted 3 years ago

“An email to say I was over charged for my insurance and it was being refunded , Thankyou”

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Posted 3 years ago

“Not enough communication Re what’s covered no telephone number to get hold of someone”

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Posted 3 years ago

“I rang to request my renewal quote (it had been posted but there have been postal delays in my area and I had not received it). I got the quote and said I would ring back to confirm or refuse renewal. The customer service agent was very helpful and answered a couple of questions that I had. I felt confident with their answers. After checking I cold get a slightly better deal but, as I had been with Direct Dial before and pleased with their serviec I rang to accept the renewal quote, which was slightly discounted. I have nothad cause to make a claim but have been happy with the service that I have received in the last 3 years,”

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Posted 3 years ago

“Simple to use thanks”

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Posted 3 years ago

“Renewed my policy again this year because of the excellent price and because of the quality of service I always receive from them.”

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Posted 3 years ago

“Great company no problems with them as I have been with them 4 years now They always go the extra mile to find me the best price”

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Posted 3 years ago

“Very good service very pleased”

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Posted 3 years ago

“Have been with this company for some years now, very easy to use web site, and always get a good quote for new policy.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,491 reviews