Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing with operators is excellent. Fortunately we haven't had to contact with a claim which is the real test of an insurance company. Hopefully they will be as good as they are at collecting the premiums.”

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Posted 3 years ago

“Been covered for just over 2 years with Dial Direct and their policies are thorough and very reasonable priced, it's even gone down in price the longer i have been with them which is pleasant when everything else is going up!”

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Posted 3 years ago

“Change of address £40, cancel the policy, £46, 5 weeks left on the policy, rebate would have been £46.. Just manipulating circumstances to take the money from the Public... South African company, fox in sheep's clothing !!”

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Posted 3 years ago

“They are good insurance to have.”

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Posted 3 years ago

“Went onto website to look for offers and this was one of the best, no hassell did my insurance all in one go”

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Posted 3 years ago

“Quick and easy service and very helpful”

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Posted 3 years ago

“The insurance quote was cheaper than last year and was hassle free.”

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Posted 3 years ago

“Helpful pleasant staff”

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Posted 3 years ago

“Quick and efficient reliable”

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Posted 3 years ago

“What you say and what is cover...two different things. After my claim was unsuccesful yesterday and after Ive been with dail direct for more than 10 years.. i cancelled my policy”

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Posted 3 years ago

“Extremly good service!very helpfull and clear,Thankyou”

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Posted 3 years ago

“I found the customer service agent to be very helpful. She was knowledgeable and did her best to provide an excellent service.”

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Posted 3 years ago

“I find this company reliable and quick to respond .”

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Posted 3 years ago

“Fast friendly service”

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Posted 3 years ago

“You went ahead with my renewal without my consent despite our conversation on the phone and did not respond to my emails.”

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Posted 3 years ago

“Very happy with price and paper work is always prompt.”

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Posted 3 years ago

“I was happy with price and I am kept informed when payment will go out”

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Posted 3 years ago

“It was easy to set up easy to renew and I could pay monthly”

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Posted 3 years ago

“Very reasonable premium, helpful customer service and breakdown cover included, very happy”

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Posted 3 years ago

“Too expensive!”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,491 reviews