Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New sales good but any follow up queries are not answered immediately and sometimes Agent not interested. Renewals are always more expensive when you call to cancel - they can offer a cheaper quote? Should try to keep customers by giving them competitive renewal quotes.”

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Posted 3 years ago

“Helpful good service thanks”

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Posted 3 years ago

“You are too pricey and have gone with cheaper one paying less than half price to what u were wanting to charge”

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Posted 3 years ago

“Customer service is TOP CLASS. Thankyou to all at DIAL DIRECT.”

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Posted 3 years ago

“My yearly payment was reduced slightly”

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Posted 3 years ago

“Customer service is excellent very helpful”

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Posted 3 years ago

“Last week I phoned Dialdirect three times to sort a simple matter. Each time I was asked identical questions. I was promised an answer by Friday. No reply. I have phoned five times this week but they are experiencing 'very high level' of calls. I have received countless automated e mails. All I want is to speak to a human. They are unable to phone me and I can't get through to them. Dialdirect is easy to sign up to but once they have your custom they really, really don't care.”

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Posted 3 years ago

“i am always really pleased with Dial Direct they always help me out, always polite,most helpful,price good,nothing is too much trouble for them. very happy with the company.”

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Posted 4 years ago

“Little less money this year so happy to continue with you”

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Posted 4 years ago

“Very Easy, No hassle! Simple and easy to use site”

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Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

“No fuss great value insurance. Easy to use website.”

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Posted 4 years ago

“Very satisfied with Dial Direct, however small minor error did develop , but has now been updated.”

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Posted 4 years ago

“have tried phoning to get an insurance certificate to no avail I would like you to issue me with a certificate”

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Posted 4 years ago

“Excellent customer service, competitive price.”

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Posted 4 years ago

“No fuss! No nonsense! No problem! No hassle! Simple and easy to use site.”

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Posted 4 years ago

“Motor Policy: Very competitive price. Easy to use website. Just renewed for another year as it was a very good quote again.”

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Posted 4 years ago

“Good value, helpful service. Always offer a market competitive renewal price and are easy get hold of if you need to speak to someone. Easy access to docs online.”

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Posted 4 years ago

“competative prices.”

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Posted 4 years ago

“Easy and quick.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews