Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No hassle renewal.”

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Posted 3 years ago

“Great service, speedy action when required, can't faulin any way, 10/10...!!!”

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Posted 3 years ago

“all ways good service and never any problems”

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Posted 3 years ago

“Very happy with the straight forward no hassle service. Iv never had to make a claim but I'm sure it would be dealt with hassle free.”

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Posted 3 years ago

“Very helpful, price good and very happy with their services”

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Posted 3 years ago

“At first price was good but after renewing pice inflation went up too high won’t be renewing again”

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Posted 3 years ago

“A good company to insure with, only problem is when it's time to renew, they always inflate prices with only the 'new customer' able to get bigger discounts.”

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Posted 3 years ago

“Never claimed but dealing with you has been trouble free and a real pleasure Tom Dunn”

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Posted 3 years ago

“Excellent service and staff always very helpful. Very happy with my quote Thankyou.”

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Posted 3 years ago

“I found this company helpful throughout this difficult time. Renewing my insurance was great and competitive. I also bought a new car no problems changing insurance.”

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Posted 3 years ago

“Great company very happy with my quote. Easy to speak to someone, friendly staff 5 star”

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Posted 3 years ago

“Always available on the phone without having to wait long periods on hold.... payments taken on time, web site easily accessible customer service 5star always polite very helpful and understanding”

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Posted 3 years ago

“Customer service can't be faulted very very friendly and know their jobs without putting you on hold like others every 5 minutes 5* service”

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Posted 3 years ago

“Price went down this year which was amazing.”

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Posted 3 years ago

“Renewal quote clearly states last years price to current one. Details of payment date, amount due and access to new policy all explained when calling to renew. Acknowledges payment. Always had polite and friendly answers to my calls.”

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Posted 3 years ago

“Another great experience with Dial direct insurance thanks again Jim”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Always happy to help.”

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Posted 3 years ago

“As last night i asked question and due to my phone was stolen i can't contact you that way. I can only by mail. No reply at all for whole day. Your service is very poor”

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Posted 3 years ago

“Always a thank you when payment received, lower premium than last year and even better because every year it goes up with good customer service. Happy to stay another year.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,185 reviews