Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable prices.”

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Posted 3 years ago

“Disgusting brokers with arrogant customer services. Literally forced to renew; despite explaining the policy no longer met my needs. Now telling me i owe them a cancellation fee, plus some imaginary admin fee. Never had such a dreadful experience with car insurance in 39 years of purchasing car insurance. Plenty of choice out there so take your business to an ethical company; rather that Dial Direct; wasters!”

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Posted 3 years ago

“Straightforward renewal at competitive price”

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Posted 3 years ago

“Really good value”

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Posted 3 years ago

“Amazing price for existing customers”

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Posted 3 years ago

“Price was OK. Unlikely to get it much cheaper elsewhere and quicker than keying everything in again”

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Posted 3 years ago

“Always inform me when I've paid. Good service.”

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Posted 3 years ago

“Dial direct made it very easy to renew my van policy and the renewal price was good enough that I did not need to get other quotes, saving me time which is always appreciated.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Very helpful when contacted. Never had a problem with them, very reasonable insurance price.”

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Posted 3 years ago

“Reliable organisation.”

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Posted 3 years ago

“Nice and easy to renew my insurance at the price which was right for me, looked after again very well.”

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Posted 3 years ago

“Great company, everything so simple online. And they have looked after me with my renewal of my van insurance. Will be having my house insurance with them soon”

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Posted 3 years ago

“This is my second year with Dial Direct who have covered the insurance for my house contents. As with previous insurance companies, I have used, I was expecting the price to be much higher than it turned out to be for my second year, so I was pleasantly surprised and pleased that the increase was reasonable. Luckily I have not had to make a claim as yet and what little contact I've had with the company has been a pleasant experience. I would recommend this company.”

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Posted 3 years ago

“Excellent service and excellent value for money”

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Posted 3 years ago

“It does what it says on the tin..what more can I say”

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Posted 3 years ago

“The customer service when called, they explained everything clearly, & Price was good as dropped from previous year,”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent price, service and website.”

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Posted 3 years ago

“Dial direct offered me a cheaper renewal than my previous year by several hundred pounds.I am a happy bunny”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,491 reviews