Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service very helpful 👍”

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Posted 3 years ago

“As usual another great deal on car insurance, that's why I have been with Direct Dial for several years - no need to change!”

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Posted 3 years ago

“So easy to deal with and if not happy with renewal you can call them and they will see if they can help”

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Posted 3 years ago

“Good value for the level of cover. A lot of insurers charge much more for less. And all this with good service thrown in.”

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Posted 3 years ago

“Simple and smooth transaction ,getting a text each month keeps me up to date. Price was about the same as last year so still very competitive . Happy days!!!”

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Posted 3 years ago

“Good, easy process”

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Posted 3 years ago

“Very easy to renew and a great price”

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Posted 3 years ago

“Easy to renew with dialdirect Payments taken on time so you can forget about it Could have searched for cheaper but why when you get good policy cover from dialdirect at a fair price.”

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Posted 3 years ago

“They are very accommodating to my needs”

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Posted 3 years ago

“Reduced the price to beat a quote from another company very satisfied and quick response.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“No problems at all with customer service calls to arrange any issues i have had.”

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Posted 3 years ago

“Good renewal price straight forward process”

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Posted 3 years ago

“So easy to renew our insurance and still cheaper than any of the comparison websites.”

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Posted 3 years ago

“Not a bad price and cheap brake down cover”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Excellent service and easy instructions to renew yearly membership”

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Posted 3 years ago

“Easy to set up my car insurance, no issues, one of the best deals I could get :)”

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Posted 3 years ago

“I had to change my van insurance from one that had failed its MOT to one that I was buying. The thing was that I had a few days gap between losing one van to buying a different one. I rang Dial Direct and explained my situation thinking I would have to go through all the questions to cancel one Insurance then having to start a new one in a weeks time. Oh how lovely the young lady was from Dial Direct. She must have known my distress and she also noticed I had been with the company a very long time. To my delight I was given 2 weeks grace to sort out a replacement van. Once I got my different van, I rang Dial Direct back and everything was set back up exactly the same as before with exception of the extra payment for the change over which was just a standard price. I couldn't believe it. The call was also covered by my unlimited minutes and not an outlandish number with a prime time number at £12 pm.”

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Posted 3 years ago

“Very competitive pricing and really easy to renew my policy”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,185 reviews