Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price for car insurance renewal. Hardly no tic left increase from last year. Excellent customer service.”

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Posted 3 years ago

“i think i gone good insurance price thank you VT”

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Posted 3 years ago

“Great price ,with good customer service”

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Posted 3 years ago

“I renewed my insurance with Dial direct for the second year but unfortunately the address I was moving too fell through and when I changed the address they charged me 25 pounds . I had only just renewed so it wasn’t as though I had left it a couple of months . It takes 2 seconds to change an address not 25 pounds worth . Won’t renew again !”

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Posted 3 years ago

“Terrible phone line service trying to get them to answer the phone. The repair was eventually carried out happy with contractors”

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Posted 3 years ago

“Despite what i had heard and been told about general insurers lack of commitment and being awkward about insuring vans (private use not business) Dial Direct was straight on it and i was insured in 10 minutes. Sorted.”

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(Van Insurance) - Posted 3 years ago

“Hilary was really helpful, nothing was too much trouble, five star treatment!”

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Posted 3 years ago

“They researched an alternative Home Contents Insurance for me. I had looked into a comparison site and they bettered the price that I was quoted on there! Friendly service and not painful at all!”

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Posted 3 years ago

“Auto renewal without my permission should be a criminal offence”

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Posted 3 years ago

“very easy to arrange good price for excellent cover”

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Posted 3 years ago

“Unfortunately Dial Direct seem to outsource their claims process to 3rd party so called assessors thru what is now a purely digital platform. Whilst one would hope this would be more efficient it is really a disaster. Naturally in a highly competitive market cost cutting is probably a priority, but it is done at the expense of poor service and inadequate Apps. In the end Dial Direct is moving more to what it’s name implies - a marketing platform for outsourced services”

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Posted 3 years ago

“Spam to the max. Please stop calling me. Companies like this should be fined. I've explained that i dnt want their insurance and that I've signed up with a better company amd they still call!!! Blocked them now. 8am on a Saturday is beyond acceptable 😡”

Dial Direct 1 star review on 23rd October 2021

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Posted 3 years ago

“Opened a claim for 'escape of water' in July. My claim included video and photographic evidence. Polygon came out to assess the damage and took photos. We are now in October and I am still waiting to be contacted regarding a settlement. Very disappointing!”

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Posted 3 years ago

“Very happy with all services offered and provided”

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Posted 3 years ago

“Renewal quote came through in plenty of time, did not have to do anything to renew policy it just automatically carried on. So really easy to renew it, renewal price was good.”

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Posted 3 years ago

“Good. Straightforward renewal.”

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Posted 3 years ago

“Pleasant staff always really helpful.Good deals on car and home insurance.”

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Posted 3 years ago

“This year I got a quote with enhanced breakdown cover, contacted customer service and the very helpful agent gave me a quote with the enhanced breakdown cover but it was dearer than the RAC quote, however the agent re-worked the quote and the price was less than the renewal price first quoted and cheaper than any comparable insurance quote. Naturally I renewed.”

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Posted 3 years ago

“Not had to make a claim yet but the response from my phone query was excellent. Very efficient company, competitive too !”

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Posted 3 years ago

“I purchased home insurance online but l had a query about the renewal and dial direct have a phone number so it was easy to contact them. They were very helpful, professional and solved my query. I didn’t have to wait long to get through on the phone.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,185 reviews