Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price with recovery included”

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Posted 3 years ago

“The app keeps on canceling all trips, even if I'm navigating the whole trip it still cancel it, and this price thing also i have a problem with it, i drive less every day and every day im earning r20.32 it means that i will never get that 60% back of my premium not mentioning 75% cash back of my premium,”

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Posted 3 years ago

“great service guys keep it up”

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Posted 3 years ago

“Good insurance company for my car insurance, good price also and happy to continue my insurance with them ,no problems whatsoever and friendly helpful staff .”

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Posted 3 years ago

“Very pleased with the price and very helpful customer service would recommend your service.”

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Posted 3 years ago

“i have to pickups with this company ,very good on price ,easy to talk with ,and nothings any problem ,would recommend any one ,”

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Posted 3 years ago

“The initial contact was extremely good. An appointment for an inspector was made and carried out on time. The inspector validated my claim 100%. Unfortunately, everything went down hill from then on. I contacted Renew only to discover my claim was with their validation department and I would be contacted within the next couple of days. Still waiting for my claim to be settled after 10 days.”

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Posted 3 years ago

“You gave me a quote as an existing customer.. I went back online to inform you I was moving and changed my address.. my details did not change apart from my address… you are now charging me more money ???? Why??? I want be a customer next year”

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Posted 3 years ago

“Great service!! No hassle and straight forward.”

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Posted 3 years ago

“Very dear to ad another driver”

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Posted 3 years ago

“Very good and helpful customer service and reasonable costs”

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Posted 3 years ago

“Dial Direct have always provided me with a quality service. 1)prompt timing of emails re renewals/premiums/services etc 2) Competitive pricing and coverage 3)easy to use website for info/policy amendment etc 4) reassurance through text backup service”

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Posted 3 years ago

“I generally get my questions answered but it's not a simple process.”

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Posted 3 years ago

“Received renewal quote, accepted and Dial Direct were professional and quick in sending paperwork.”

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Posted 3 years ago

“I am really happy to have renewed my car insurance with Dial Direct, initially my quote was higher than previous so I checked around and contacted Dial Direct to say I will not renewing my insurance with them. The lady was very helpful asked me various questions and came back with a quote even lower than what I paid last year...so it was a win win for me :-) Linda”

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Posted 3 years ago

“Had a problem which was not helped by being deaf and the only option left to me was to phone and speak to an agent. After explaining my problem to the agent, he was very patient and talked me through the problem and was extremely helpful. Regretably i didnt take his name but i did thank him”

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Posted 3 years ago

“First time ever I’ve made a claim on my house insurance in 30 years. No one is keeping us in the loop and chasing up our claim. I keep phoning and get the same reply.”

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Posted 3 years ago

“I have home insurance. Quick and easy on renewal, member of staff I spoke to very helpful and polite. Price reduced as I got loyalty discount.”

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Posted 3 years ago

“I have Dial Direct for my Home Contents insurance and am very happy as I have renewed for a further year with them. I would have moved my car insurance to them as well as they were competitive with another firm I was considering. I was unable to complete that transaction as, due to already having a product with Dial Direct I did not qualify for their introductory offer on car insurance. Now that smacks of discrimination to me! So it is likely I will be saying cheerio to a company that I was happy with simply because of their ridiculous three F’s policy. Shame really however there are many other insurance companies who are eager for business. So Dial Direct has lost a customer, I’ll not renew with them next year nor will I consider them in future. Unless they change their ways.”

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Posted 3 years ago

“Easy efficient, and upon renewal the cost reduced, quick response when called and an eloquent informative agent to talk to. Highly recommended to friends & family. Vehicle broke down sorted quickly and satisfactory, so nice in this world of frequent disappointments. Keep up the competitive excellent service.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,185 reviews