Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,437 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,437 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and excellent value for money”

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Posted 3 years ago

“It does what it says on the tin..what more can I say”

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Posted 3 years ago

“The customer service when called, they explained everything clearly, & Price was good as dropped from previous year,”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent price, service and website.”

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Posted 3 years ago

“Dial direct offered me a cheaper renewal than my previous year by several hundred pounds.I am a happy bunny”

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Posted 3 years ago

“Never ever have I had any problems dealing with Dial Direct as we use them for both Home & car insurance, The telephone staff have always been so helpful & very courteous in every way, I would certainly recommend Dial Direct to anyone looking for insurance for whatever their needs maybe Chrissy D”

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Posted 3 years ago

“Great customer service, always looks for best price. Never had any problems with this company”

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Posted 3 years ago

“Very good price and really easy to set up car insurance.”

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Posted 3 years ago

“Fantastic staff, helpful and patient. Great price on my insurance”

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Posted 3 years ago

“After being hit by another car my husband phoned dial direct. we could not of asked for a better service, got our car repaired provided a hire car just brilliant, and also checked on our welfare & kept us informed at all times and not over expensive good value for money.”

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Posted 3 years ago

“Customer Service is brilliant, the price was very competitive and I found the Online process very straightforward. They have been very good at keeping me updated about my policy.”

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Posted 3 years ago

“Although your renewal quote was higher than last year you endeavoured to match the original price to enable us to stay with you”

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Posted 3 years ago

“Had no issues since being with dial direct and I’m estactic at the the rate of my yearly decreases in price.. thankyou! One happy customer”

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Posted 3 years ago

“Great company, always good service .”

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Posted 3 years ago

“I phoned to look at my van insurance as the operator looked at it it kept coming down with other companies, got it cheaper than last year. Roll on July my car insurance is due RAC are ripping me off,”

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Posted 3 years ago

“Very pleasant polite and professional. I have found that they really listen to you and do get things done efficiently and promptly. I highly recommend.”

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Posted 3 years ago

“One of the worst companies I’ve ever been a customer for. I had to quickly change my debit card as mine was fraudulently used. I thought I was paying this company by D/D and only realised it was by Debit Card when they emailed me. I contacted them at my earliest opportunity to be told I would be subject to a late payment fee. After explaining my situation I was told that this was their policy but they would waiver the fee in this case. I’ve since contacted them again and was told it would be a day or 2 after my payment left my bank as it hasn’t registered in their accounts and, again, it’s company policy that I get a late payment fee. I am still waiting for my refund. they put your premiums up with no explanations (about £10 in the space of 5 years!!) and have no consideration for customers that have made a genuine mistake. I will never use this company and urge others not to go with them!!”

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Posted 3 years ago

“Good service and competitive prices. Regular contact regarding insurance policy and payment notifications. Very pleased with this company.”

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Posted 3 years ago

“So this is how it is. You have been fare and direct with me ,and I thank you for your service.But nig have messed me about. With the vandalism to my van. Firstly they told me to choose a firm to fix the damage to my van ,waited in all day never turn up. So I rang nig to complain. They told me to try another firm, so I found another firm to do the work gave them the van. Completed the job paid them for the work and now I am £ 1.333.00 pounds out of pocket. Thanks nig.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,437 reviews