Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,183 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,183 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are ridiculous - a constant pricing elevation regardless of whether you claim or dont claim. There will be no renewal.”

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Posted 3 years ago

“I forgot my insurance was do ( Which was my fault ) so dial direct renewed it and I ended up pay £80 more for the year 😡 to other insurance companies Will not be forgetting next year”

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Posted 3 years ago

“very good deal have been with Dial Direct for over 10 years always a GREAT deal including recovery”

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Posted 3 years ago

“We have just moved home from near Cardiff to a quiet village in West Wales and needed to update our address for insurance purposes. Saga who insured one car did the change and gave us a small rebate. DialDirect charged us £25 to change but took a few £'s off as we moved to a quieter area. How can it cost £25 to change an address on the computer system? Will not be using these people again.”

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Posted 3 years ago

“Very easy to renew very helpful agent”

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Posted 3 years ago

“Easy n automatic renew thanks to the Female agent all brilliant!”

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Posted 3 years ago

“Great service, quick , thorough.....I haven't had to make a claim yet so cannot recommend them on that front, however, so far so good :-)”

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Posted 3 years ago

“It was very easy to renew my insurance.”

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Posted 3 years ago

“Great use of technology but with a human touch when needs be. Not had to make a claim yet though. That’ll be the best proof but hoping not to have to of course.”

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Posted 3 years ago

“Excellent quote and customer service”

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Posted 3 years ago

“We were told our car would most likely be a write off without anyone actually seeing the car or photographs of the damage and that we would not be provided with a courtesy car. We were basically abandoned over 200 miles from home in need of medication and Dial Direct could not have cared less. We were forced to pay over £200 on a hire car to get home.”

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Posted 3 years ago

“Easy to deal with online. Good customer service, responsive to enquiries.”

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Posted 3 years ago

“Proof of the pudding will be in the eating. If or when there is a claim will be the time to write a review”

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Posted 3 years ago

“I have never made a claim so I can't comment about that - but annual renewal is easy. They are one of the few companies that don't make you want to change because their rates don't go up and you actually get more stuff for being a loyal customer unlike many companies where it really pays to switch every year. Everything can be done online and it is simple to do.”

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Posted 3 years ago

“I have always found them to be competitive on price and their renewal process is straight forward.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“A lot of money each year to renew, instead as you haven't claimed the price to renew should go down So I have changed company's and got all the same package for Half the Price these are charging And I wouldn't recommend this company”

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Posted 3 years ago

“Good customer service Willingness to look at renewal price again Pleasant to deal with on the phone I have not had any claims with Dial Direct so cannot comment on this part of the service.”

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Posted 3 years ago

“I find customer service helpful and very friendly 🙂”

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Posted 3 years ago

“Dial Direct are a customer friendly company offering excellent value . The telephone agents are a pleasure to speak to and always do their best to help. Another good feature introduced this year is the claims information booklet. It's easy to read and straight to the point if you need help. Thank you.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,183 reviews