Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,661 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Customer service was brilliant with a lovely renewal price to match”

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Posted 3 years ago

“Absolutely brilliant. I am so happy I found them. Really competitive price, great benefits and a hassle free experience. 10/10.”

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Posted 3 years ago

“Renewing was easy, price was good.”

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Posted 3 years ago

“When I got an online quote for car insurance I had to phone them to check it was correct because it was so low. Customer service advisor was excellent, friendly and professional. This is the lowest my car insurance has ever been and I'm delighted. Would highly recommend.”

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Posted 3 years ago

“I spoke to them about my new annual quote and added that I found a cheaper quote elsewhere, They more than matched the lower quote which left me very happy and impressed with their customer service.”

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Posted 3 years ago

“Great customer service. Prices are fairly reasonable and more realistic. I’m happy.”

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Posted 3 years ago

“Simple and easy to use the Web site. Great price and customer service was brilliant when I rang with a small enquiry.”

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Posted 3 years ago

“Easy communication,very good and efficient customer service,a company that promotes attention to detail.”

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Posted 3 years ago

“Supportive professional, kind, efective,”

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Posted 3 years ago

“I have very good renewal that is very satisfying thanks 5*****”

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Posted 3 years ago

“I recently renewed my policy and asked for paper document insurance policy but have yet to receive it.”

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Posted 3 years ago

“easy to deal with, pleasant and polite by phone and always helpful.”

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Posted 3 years ago

“All together a good service although the cost was a little higher than elsewhere.”

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Posted 3 years ago

“no fuss renewing insurerance”

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Posted 3 years ago

“Been with Dial Direct several years now for van insurance. Never had to claim so can’t comment on their claims service, however I’m happy with their customer service at renewal time. Always shop around but stayed with them as they seem a good deal with all I require included (eg. Breakdown cover)…and when I phone them they usually work out a better price than the renewal letter”

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Posted 3 years ago

“Prompt service and lower price than previous year”

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Posted 3 years ago

“dialdirect car insurance renewal premium price still acceptable so decided to stay with this company for a further year.”

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Posted 3 years ago

“Very happy with the service provided by Direct Dial.”

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Posted 3 years ago

“Excellent service phone up to renew my insurance cheaper than last year to my surprise customer service brought the price down another £10.00 brilliant service very honest”

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Posted 3 years ago

“I was told that I would get my Insurance documents and breakdown recovery . The reason I want my breakdown recovery docs. is because I dont know who am with so I dont know who to phone if I break down”

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Posted 4 years ago

Dial Direct is rated 4.4 based on 3,661 reviews