Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, very friendly and I've asked to send me my documents by post which they did. the price is unbeatable! Couldn't ask for more. Many thanks dial direct.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“I am very happy to have my car insurance with Dial Direct, although I have never had to contact you with any issues! I am very happy with the price I pay, I just feel very confident that if l do need your help I will get it, also the thank you I get each month for my payment is very special, Thank you.”

Helpful Report

Posted 3 years ago

“No fuss, no problems and value for money. Would highly recommend.”

Helpful Report

Posted 3 years ago

“Great value.”

Helpful Report

Posted 3 years ago

“Great price, great cover, great renewal. No claims yet.”

Helpful Report

Posted 3 years ago

“Very easy to use online”

Helpful Report

Posted 3 years ago

“One phone call and my renewal was completed with a price that was acceptable to me. Jonathan I have returned to this review because I have tried to give you a 5 star rating but that part of this form does not seem to work.”

Helpful Report

Posted 3 years ago

“Well I can only give five stars as I have nothing to complain about with regards cost and easy process to renew. Price includes breakdown cover. Fortunately I have not needed to make any claim on anything, so I can’t comment on how well they do in that regard. So five stars at the moment.”

Helpful Report

Posted 3 years ago

“Friendly staff, but mainly in today's economic climate a great car insurance quote with add on's(compared to other so called leading brands). Have no intentions of leaving dial direct anytime soon. Would sincerely recommend to anyone coming up for insurance renewal”

Helpful Report

Posted 3 years ago

“Made me happy to know Dial direct are behind me, especially with reduced rates many thanks”

Helpful Report

Posted 3 years ago

“Been with this company for a few years and find that the service is good.”

Helpful Report

Posted 3 years ago

“Dial Direct offers a good service. A very fair and reliable repayment offer for annual cover of your motor insurance.”

Helpful Report

Posted 3 years ago

“Value for the money”

Helpful Report

Posted 3 years ago

“Value for money”

Helpful Report

Posted 3 years ago

“Cost of insurance very reasonable for my Ranger Raptor and includes includes breakdown assistance. I used the breakdown assistance once and got through to an agent quickly who then sourced a mechanic to attend within 30 minutes. Excellent service.”

Helpful Report

Posted 3 years ago

“Timely renewal notice, competitive rates and smooth transition to renewed policy. Prompt notification of policy commencement..”

Helpful Report

Posted 3 years ago

“I have been with them for about five years, sometimes their renewal quote has been quite high, but after shopping around for exact cover elsewhere, they then managed to match or better, hence why I am still with them.”

Helpful Report

Posted 3 years ago

“Everything went well and I was very happy with the outcome. I would certainly use them again. Well done.”

Helpful Report

Posted 3 years ago

“Second year with dial direct very happy with renewal price kept price saved me from moving on made everything very plain and easy Thanks”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,491 reviews