Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,437 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,437 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I BEEN WITH DIAL DIRECT FOR A SHORT WHILE . I WENT WITH DIAL DIRECT, WHEN MY OTHER INSURANCE RAN OUT. DIAL DIRECT OFFERD A CAR INSURANCE COVER WITH A GOOD PRICE . I FOUND THEM EASY TO DEAL WITH , WHEN SETTING UP MY INSURANCE . I CAN NOT COMMENT ON HOW GOOD DIAL DIRECT ARE TILL A CLAIM IS MADE? .”

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Posted 3 years ago

“Good customer service and very helpful in finding me the best deal and price.”

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Posted 3 years ago

“Find cheaper quotes the day after I won't renew next year”

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Posted 3 years ago

“Not interested in helping if you have to make a claim. Didn't realise they are really just brokers and set up insurance with companies they know nothing about. Think that they can treat customers like this so if you're decide to cancel they charge extortionate amounts, still waiting over several weeks for a reply to my review on trust pilot...waste of time”

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Posted 3 years ago

“Great price after querying my renewal quote. The cost came down £50. Unfortunately it went up £10 when I increased the annual mileage from 5000 to 6000. Very good communication.”

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Posted 3 years ago

“As always - great service”

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Posted 3 years ago

“Reasonable prices.”

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Posted 3 years ago

“Disgusting brokers with arrogant customer services. Literally forced to renew; despite explaining the policy no longer met my needs. Now telling me i owe them a cancellation fee, plus some imaginary admin fee. Never had such a dreadful experience with car insurance in 39 years of purchasing car insurance. Plenty of choice out there so take your business to an ethical company; rather that Dial Direct; wasters!”

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Posted 3 years ago

“Straightforward renewal at competitive price”

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Posted 3 years ago

“Really good value”

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Posted 3 years ago

“Amazing price for existing customers”

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Posted 3 years ago

“Price was OK. Unlikely to get it much cheaper elsewhere and quicker than keying everything in again”

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Posted 3 years ago

“Always inform me when I've paid. Good service.”

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Posted 3 years ago

“Dial direct made it very easy to renew my van policy and the renewal price was good enough that I did not need to get other quotes, saving me time which is always appreciated.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Very helpful when contacted. Never had a problem with them, very reasonable insurance price.”

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Posted 3 years ago

“Reliable organisation.”

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Posted 3 years ago

“Nice and easy to renew my insurance at the price which was right for me, looked after again very well.”

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Posted 3 years ago

“Great company, everything so simple online. And they have looked after me with my renewal of my van insurance. Will be having my house insurance with them soon”

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Posted 3 years ago

“This is my second year with Dial Direct who have covered the insurance for my house contents. As with previous insurance companies, I have used, I was expecting the price to be much higher than it turned out to be for my second year, so I was pleasantly surprised and pleased that the increase was reasonable. Luckily I have not had to make a claim as yet and what little contact I've had with the company has been a pleasant experience. I would recommend this company.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,437 reviews