Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find customer service helpful and very friendly 🙂”

Helpful Report

Posted 3 years ago

“Dial Direct are a customer friendly company offering excellent value . The telephone agents are a pleasure to speak to and always do their best to help. Another good feature introduced this year is the claims information booklet. It's easy to read and straight to the point if you need help. Thank you.”

Helpful Report

Posted 3 years ago

“I had my car shunted in a car park and the driver left the car park. Fortunately a passer by witnessed and made a note of his registration number. Due to the uncertain amount of damage Dial Direct had a hire car at my house the next day. My car had a twisted steering column and paint damage. My claim against the other driver was hassle free. I will be staying with Dial Direct for a long time.”

Helpful Report

Posted 3 years ago

“Very easy to do the renewal this year and price was lower than last year which is a bonus as I am already on the max n.c.d.”

Helpful Report

Posted 3 years ago

“The lady that spoke to was very helpful.”

Helpful Report

Posted 3 years ago

“NEVER EVER again..... 3 weeks since making my claim, no contact at all and when I rang them this morning they are unable to give me any sort of timeframe as to when the claim will be sorted. Shocking service to say the least.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Gave me a price of £198. Then charged me £218. ?still for rebate ?”

Helpful Report

Posted 3 years ago

“Very good customer service very friendly and helpful”

Helpful Report

Posted 3 years ago

“The lady I spoke with was very sympathetic to my circumstances . She was very helpful that I decided I would stay with you rather than change like I was going to”

Helpful Report

Posted 3 years ago

“I have been with dial direct for a while now and had good service”

Helpful Report

Posted 3 years ago

“customer service do there best to get you an affordable quote”

Helpful Report

Posted 3 years ago

“Good to speak to someone on the phone who was friendly and helpful. A good price with breakdown cover included.”

Helpful Report

Posted 3 years ago

“Very competitive price, good to actually talk to a human being who obviously knew their job, overall great service, very happy”

Helpful Report

Posted 3 years ago

“Price good easy to arrange”

Helpful Report

Posted 3 years ago

“Good price. Also with breakdown recovery for my van best on the market, lets hope it stays that way.”

Helpful Report

Posted 3 years ago

“Good deal”

Helpful Report

Posted 3 years ago

“Service very helpful and reasonable insurance rates”

Helpful Report

Posted 3 years ago

“nice and simple to renew”

Helpful Report

Posted 3 years ago

“nice and simple to renew”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,185 reviews