Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful with a windscreen claim. I had my van booked in on 3 different occasions for a windscreen replacement and failed to arrive each time for one reason or another. AUTOWINDSCREENS is the company. spoke with an operative who said i could go directly to the underwriter ageas who use AUTOGLASS. Have not rebooked it as of yet. Also sorted out my refund quickly as autowindscreens told me would take up to 2 weeks for the refund.Had it in a couple of days thanks to DIAL DIRECT.”

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(Van Insurance) - Posted 3 years ago

“Very happy with my dealings with Dial Direct”

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Posted 3 years ago

“Easy to renew my car insurance good cover and good price, Very pleased.”

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Posted 3 years ago

“Great insurance easy to set up price is right no problems It’s great 😊”

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Posted 3 years ago

“Setting up was easy, used before and will definitely use again.”

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Posted 3 years ago

“The customer service was amazing & the price was very competitive, will definitely use them again”

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Posted 3 years ago

“Setting up with Direct was easy enough but I cannot leave a review about after service as I have not had to make a claim yet,hopefully will never have to.”

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Posted 3 years ago

“If you are renewing an existing policy and there are no changes, you should not have to telephone the call centre and wait for 15 minutes. This is 2021 and should be possible to do it online. Pull your socks up Dial Direct!”

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Posted 3 years ago

“Have been insured with you from when my son was learning to drive . He's passed his test now but my premium actually went up when I removed him from the policy . Wanted to add my 17 year old daughter to be told you couldnt help . Poor poor service and off to Admiral we go Very poor service”

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Posted 3 years ago

“Really easy to use website and a very fair renewal price with all the cover I need.”

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Posted 3 years ago

“Super easy to deal with been great with me”

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Posted 3 years ago

“Very happy with the service and price of my insurance renewal”

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Posted 3 years ago

“Totally hopeless. I spent nearlynthree hours trying to insure my car following a quote for £211. I had difficulty actually placing the order and eventually found a phone number which was answered after a very considerable length of time by a young lady who knew absolutly nothing and could not explain why the quote leap frogged to over £400 and whose comment was "It's on my screen" but could not make any intelligent or informed comment. AVOID THESE PEOPLE LIKE THE PLAGUE. They are amateur time wasters and bring the insurance industry into disrepute. Note that the "live chat" does not get answered (perhaps they are dead)”

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Posted 3 years ago

“Efficient service, good responses to questions/queries. Reasonable pricing and appears to look after existing customers not just new.”

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Posted 3 years ago

“I am currently looking for other insurance providers and the only reason I haven't changed is that I haven't had time. 2 times over all the time I have been with you I have tried to make a claim and both times you found a clause that I wasn't covered so I have had to foot the bill myself on the last claim it was a leak and you informed my husband we did not have track and trace (please check your recorded calls) and my policy says we do but we had already sorted both time we realised so we have asked a 3rd party to intervene there. This is why I would not recommend you to anybody also Thanks Mrs D Daniels”

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Posted 3 years ago

“reasonably priced very good cover easy to renew”

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Posted 3 years ago

“I first came to dial direct as it was my cheapest quote, found the whole process very easy, I’ve renewed with them also as they price matched. All in all very happy with their prices & costumer service is great m.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“I like the way you text me to say how much your taking out of my bank before you take it out. I know it's a dd set up but it's good to remind people of what they are paying for”

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Posted 3 years ago

“Very happy with the service, except I asked for my policy to be sent to me in paper form and have not received it.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,185 reviews