Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With been with you for sometime now, never as yet had to claim, but always polite and keep us in the picture.”

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Posted 3 years ago

“I don't want to deal with a con company”

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Posted 3 years ago

“Very pleasant staff to deal with. I’d have given 5 stars if our premium hadn’t risen so much and we haven’t made a claim. This is our third year as customers, hopefully premiums stay favourable in the future.”

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Posted 3 years ago

“I havent had to claim but all my dealings have been dealt with efficiently and the policy is good value.”

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Posted 3 years ago

“I trust Disl Direct. It lovely customer explained to us, what we need this but it good price car insurance. Thank you x”

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Posted 4 years ago

“Great price and great survice”

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Posted 4 years ago

“Great price and great survice”

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Posted 4 years ago

“I have no concerns when calling for advice or queries. Staff are always helpful and I am always satisfied when the conversation is finished this is why I have continued using the service last 3 years.”

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Posted 4 years ago

“Really helpful and sorted all my problems”

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Posted 4 years ago

“Easy to complete on line and well priced”

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Posted 4 years ago

“I have been really happy with dial direct ,I have not had to claim (fingers crossed )but their service and price are always very competitive”

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Posted 4 years ago

“Polite telephone staff and knowledgeable offering a competitive price”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“i found somewhere cheaper until dial direct offered 10% off , would off been nice to have that off in the 1st place”

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Posted 4 years ago

“Excellent service great value for money”

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Posted 4 years ago

“I can honestly say that I’d never think of going too any different insurance group other than Dial Direct. The service and ease of using them too insure my car was quick and completed very easily,best part of it is they will find you the best deal and match it so very good. As I know a lot of customers shop around for the best bargains/deals when it comes too insuring their cars but when you use a reputable company like Dial Direct customers can feel reassured as they really don’t need too as they can’t be beaten. Great Quick and Easy Thanx Dial Direct you rock”

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Posted 4 years ago

“"Could improve "”

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(Van Insurance) - Posted 4 years ago

“I have been with Dial Direct for several years, they are very easy to deal with & Customer Advisors are very helpful in finding you a cheaper price for the same cover.”

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Posted 4 years ago

“The renewal was easy , reasonably priced .”

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Posted 4 years ago

“I found the renewal policy very easy to do.Could not have asked for a better service thanks Dial Direct”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews