Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,185 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed my home insurance once again without any hassle and at competitive price. Will use Direct again providing they remain competitive.”

Helpful Report

Posted 4 years ago

“One star because I had to give some. Should be zero. Not bad until the claim was done. Terrible experience. Highly not recommended! Be aware.”

Helpful Report

Posted 4 years ago

“Brilliant service their online self service is one of a kind.....thumbs Up!”

Helpful Report

(Van Insurance) - Posted 4 years ago

“I Payed my renewal quote for my van, then a few weeks down the line i get an email saying my insurance will be canceled if i don't pay a shortfall £10.95 through no fault of mine, i spoke to a member of female staff by phone who i found not helpful. Adamant i had to pay the shortfall for my protected no claims bonus (which they did not apply to the quote in the first place.) Anyway after a lot of haggling she eventually put me through to a manager who i must say resolved the situation in minutes plus compensation for my inconvenients. That alone deserves ten stars ( very happy with end result ) Alan”

Helpful Report

Posted 4 years ago

“Renewed my car insurance for a second year very good and competitively priced.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“So easy to renew my van insurance and at a competitive price.”

Helpful Report

Posted 4 years ago

“By reducing my insurance cost”

Helpful Report

Posted 4 years ago

“Refreshingly easy to organise car insurance and very friendly and helpful staff should you have to call. I have renewed for another year.”

Helpful Report

Posted 4 years ago

“Quick and easy, pay for what you only want on your policy and excellent service and value”

Helpful Report

Posted 4 years ago

“Quick,easy renewal. Piece of mind.”

Helpful Report

Posted 4 years ago

“Service and price 👍👏”

Helpful Report

Posted 4 years ago

“Was in a very bad place with depression so did not pick up the automatic renewal and the fact that the price had doubled. Even supplied my GP details for confirmation. Contacted dial direct who have not yet responded.”

Helpful Report

Posted 4 years ago

“We all want a cheaper insurance but what really counts is how they respond in an emergency Last year we needed them and they were there for us great customer care fast response and payment renewal with them again Thank you for being there for us”

Helpful Report

Posted 4 years ago

“Good insurer and affordable insurance prices!!!”

Helpful Report

Posted 4 years ago

“The sales person was not sure kept altering what I put on the comparison site will not be renewing with them. Also they have to many phone numbers you have to use iff you have to make a claim”

Helpful Report

(Home Insurance) - Posted 4 years ago

“2nd year iv used this company no issues at all good price and always try and be a bit cheaper than your previous year’s insurance. I’m always happy to save a few pounds where I can and as long as my insurance goes down I’m happy.”

Helpful Report

Posted 4 years ago

“Very competitive pricing and extremely efficient to deal with.”

Helpful Report

Posted 4 years ago

“Had a home emergency where I had a leak. At first the response was great but when the engineer finally came in the evening, he diagnosed the hot water tank was leaking and the boiler was also faulty. I had no heating or hot water for 2 days.He and the insurance company were supposed to contact me the next day with the next steps but I never heard anything from them. I ended up getting this sorted myself. Will not renew with this company again”

Helpful Report

Posted 4 years ago

“Not had to deal with a claim but a renewal increase of 20% is really poor. Insurance companies should be judged as everybody else would be.”

Helpful Report

Posted 4 years ago

Dial Direct is rated 4.3 based on 3,185 reviews