Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and great value I have used for a few years now and always happy with the service”

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Posted 4 years ago

“Once again good price and great service.”

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Posted 4 years ago

“Good service and competitive renewal.”

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Posted 4 years ago

“Competitive price Easy renewal Clear documents”

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Posted 4 years ago

“Value for money . customer service are always very helpful”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“So easy to use and as a first time customer we couldn't be happier”

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Posted 4 years ago

“The policy is very good value for money. However when trying to add drivers on to the policy on line, I eventually gave up after repeated unsuccessful attempts. I eventually managed to do it by telephone.”

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Posted 4 years ago

“Price increase and awaiting reply to email”

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Posted 4 years ago

“Hi i was told they are going to send me a copy of my policy by post. I am still waiting for it.”

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Posted 4 years ago

“Happy once again great service and quote was right for me”

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Posted 4 years ago

“2nd year with you no problems & staff excellent”

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Posted 4 years ago

“MY 4TH YEAR WITH YOU.SO THAT SAYS IT ALL. NOTHING ELSE TO SAY BUT 100% SATISFIED WITH DIAL IRECT!!!!”

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Posted 4 years ago

“Such a straight forward transaction, stress free, covers all my requirements, keep up the high standards,”

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Posted 4 years ago

“Car insurance company that use continues payment authority and take payments sometimes up to 5 days before their due, shocking customer service and customer relations JP is a muppet who clearly gets paid peanuts so I guess you get I.ots, this car insurance business are aware I’m a vulnerable adult yet they treat me differently and if you payment is a day late they sting you with a £20.00 late payment there is no leeway by this business so my advice if you are thinking of car or home and building’s insurance AVOID AVOID THIS COMPANY, TGE REVIEWS ON TRUSTPILOT CANT BE TRUSTED BECAUSE BUSINESS HAVE BEEN KNOW TO MANIPULATE REVIEWS”

Dial Direct 1 star review on 30th December 2021

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Posted 4 years ago

“Policy increased by £8 per month ?? I have 2 separate vehicle insurance policies with approx 15/10 years no claims didn’t realise it was increased - also 5 other insurance policies active - home , pet & self employed - will not be renewing next year 👎”

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Posted 4 years ago

“Brisk efficient service. Insurance quote included breakdown cover.”

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Posted 4 years ago

“price, easy to renew no fuss”

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Posted 4 years ago

“You didn't race left us 8 hrs waiting to be picked up please send a reply I want to know what went wrong”

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Posted 4 years ago

“Insensitive regarding my claim after a burglary and still waiting to hear about my claim after two months. Premium went up a lot but paid as claim ongoing - and they referenced my claim on the new quote despite not paying anything to me.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,491 reviews