Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,438 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy n automatic renew thanks to the Female agent all brilliant!”

Helpful Report

Posted 4 years ago

“Great service, quick , thorough.....I haven't had to make a claim yet so cannot recommend them on that front, however, so far so good :-)”

Helpful Report

Posted 4 years ago

“It was very easy to renew my insurance.”

Helpful Report

Posted 4 years ago

“Great use of technology but with a human touch when needs be. Not had to make a claim yet though. That’ll be the best proof but hoping not to have to of course.”

Helpful Report

Posted 4 years ago

“Excellent quote and customer service”

Helpful Report

Posted 4 years ago

“We were told our car would most likely be a write off without anyone actually seeing the car or photographs of the damage and that we would not be provided with a courtesy car. We were basically abandoned over 200 miles from home in need of medication and Dial Direct could not have cared less. We were forced to pay over £200 on a hire car to get home.”

Helpful Report

Posted 4 years ago

“Easy to deal with online. Good customer service, responsive to enquiries.”

Helpful Report

Posted 4 years ago

“Proof of the pudding will be in the eating. If or when there is a claim will be the time to write a review”

Helpful Report

Posted 4 years ago

“I have never made a claim so I can't comment about that - but annual renewal is easy. They are one of the few companies that don't make you want to change because their rates don't go up and you actually get more stuff for being a loyal customer unlike many companies where it really pays to switch every year. Everything can be done online and it is simple to do.”

Helpful Report

Posted 4 years ago

“I have always found them to be competitive on price and their renewal process is straight forward.”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“A lot of money each year to renew, instead as you haven't claimed the price to renew should go down So I have changed company's and got all the same package for Half the Price these are charging And I wouldn't recommend this company”

Helpful Report

Posted 4 years ago

“Good customer service Willingness to look at renewal price again Pleasant to deal with on the phone I have not had any claims with Dial Direct so cannot comment on this part of the service.”

Helpful Report

Posted 4 years ago

“I find customer service helpful and very friendly 🙂”

Helpful Report

Posted 4 years ago

“Dial Direct are a customer friendly company offering excellent value . The telephone agents are a pleasure to speak to and always do their best to help. Another good feature introduced this year is the claims information booklet. It's easy to read and straight to the point if you need help. Thank you.”

Helpful Report

Posted 4 years ago

“I had my car shunted in a car park and the driver left the car park. Fortunately a passer by witnessed and made a note of his registration number. Due to the uncertain amount of damage Dial Direct had a hire car at my house the next day. My car had a twisted steering column and paint damage. My claim against the other driver was hassle free. I will be staying with Dial Direct for a long time.”

Helpful Report

Posted 4 years ago

“Very easy to do the renewal this year and price was lower than last year which is a bonus as I am already on the max n.c.d.”

Helpful Report

Posted 4 years ago

“The lady that spoke to was very helpful.”

Helpful Report

Posted 4 years ago

“NEVER EVER again..... 3 weeks since making my claim, no contact at all and when I rang them this morning they are unable to give me any sort of timeframe as to when the claim will be sorted. Shocking service to say the least.”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

Dial Direct is rated 4.3 based on 3,438 reviews