Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,492 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,492 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have tried phoning to get an insurance certificate to no avail I would like you to issue me with a certificate”

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Posted 4 years ago

“Excellent customer service, competitive price.”

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Posted 4 years ago

“No fuss! No nonsense! No problem! No hassle! Simple and easy to use site.”

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Posted 4 years ago

“Motor Policy: Very competitive price. Easy to use website. Just renewed for another year as it was a very good quote again.”

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Posted 4 years ago

“Good value, helpful service. Always offer a market competitive renewal price and are easy get hold of if you need to speak to someone. Easy access to docs online.”

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Posted 4 years ago

“competative prices.”

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Posted 4 years ago

“Easy and quick.”

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Posted 4 years ago

“Service was good but had to barter down the insurance price even thought i was a returning customer who hasn't made a claim in over 30 years”

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Posted 4 years ago

“Always a fantastic service and value”

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Posted 4 years ago

“Cheap insurance, the professionalism, knowledge, friendliness and politeness af the call centre was fantastic. Wish I'd gone to dial direct years ago, very satisfied customer service 👍”

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Posted 4 years ago

“Not happy with my new quote even though it was cheaper than last year but had I known my end of contract date I would have gone elsewhere if I didn't get it MUCH more cheaper as I could have had it up to £40 cheaper although I don't shop for the cheapest, I would'vebeen happy with my second year going down more than just £6-ish. Loyalty seems to NEVER pay!!”

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Posted 4 years ago

“Reasonable quote for contents insurance for 2nd year running,”

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Posted 4 years ago

“this is my 4th year with dialdirect and had no worries in renewing my car insurance with them could have got cheaper elsewhere but they matched it and i look forward to my 5th year”

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Posted 4 years ago

“Used the home emergency policy on my home insurance and cant fault it exellent service.”

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Posted 4 years ago

“Very efficient service and most competitive for car insurance”

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Posted 4 years ago

“Great price, very helpful on renewal”

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Posted 4 years ago

“I have been with Dial Direct for many years and have always found it easy to deal with them with whatever queries I had. Very helpful and knowledgeable staff.”

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Posted 4 years ago

“many thanks”

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(Van Insurance) - Posted 4 years ago

“Price was good easy to book”

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Posted 4 years ago

“So easy to deal with.I have now renewed for a second year without any hesitation.I have not made any claims so can't comment on that but I am very happy with the service I have received.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,492 reviews