Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,186 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huge increase in premium after first year, despite no claims!”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. We work with a panel of insurers and always try and offer the lowest premium available. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 8 years ago

“I have been with this company for over a year now & they are the worst company I have had to deal with in my whole entire time of driving (6 years) I had my insurance with Auto & General from July 2014-2015 when they were taken over by Dial Direct. I had no problems until last year. Unfortunately last year I had to make a claim in May which I notified them straight away of this. All seemed to be fine until unfortunately I had to make yet another claim in June of the same year. Again, everything seemed ok until I returned from my holiday in Sept 2015 to a letter to say they urgently needed to speak to me & then another one to say that they were going to cancel my insurance. Confused I called to explain I had been away hence not calling sooner only for them to accuse of me of not telling them about the second claim. I was outraged, after the mix up they said they had added the second claim onto the system & they were to create a new policy at a higher price. I said I would think about it at the new price then call back the following day which I did only to be told I would not be paying anymore than I previously did. Confused yet again I asked them if they had definitely put the second claim onto the system in which they replied yes. I advised I would accept the new policy & didn't think anything more of it, until I had an email in July 2016 to say thank you for renewing your insurance with us. I had not renewed my policy with them & as far as I was away the insurance was not due until September. I called up to query & they said it was automatically renewed & the mix up in Sept meant it was the same policy just with a new underwriter. Again, I was happy with the renewal price & left it at that. The next day however they then leave me a voicemail saying to call them, which I did & guess what... They still have not got the second claim on the system meaning the renewal price had gone up again. How can it take 3 advisors in the space of a year not to record a claim?! Also what's more worrying is if they urgently needed to speak to me in Sept 2015 why not call or email me instead of bombarding me with letters?! Avoid this company as they employ idiots & have caused me no end of stress & worry to the point where I dont even want to open letters from them anymore!”

Helpful Report

Posted 9 years ago

“Very bad customer services and extortionate cancellation fees”

Helpful Report

Posted 9 years ago

“Had a car policy with budget insurance services Ltd(BISL) I bought a new car so I asked BISL for a quote on my new car, it was a little high so I went onto a price comparison website and found a quite for the same level of cover at a very reasonable price with dialdirect.so I rang BISL back and asked if they could match my quote with dialdirect and they said no, so I cancelled my BISL policy incurring a cancellation fee of £74, and went with my very reasonable quote with dialdirect. After receiving my paperwork from dialdirect in small print at the the bottom of the letter it says dialdirect is a trading name of BISL Ltd. Now when BISL said they couldn't match the quote of dialdirect which is basically the same company did they do this knowing I would have to pay the cancellation fee? Very devious companies these!!!!!!!!!”

Helpful Report

Posted 9 years ago

“They upped the price considerably over the space of a year and it's impossible to contact them. Keep you on hold for over an hour. Rip off merchants.”

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Posted 9 years ago

“Okay but not outstanding.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very good price and easy to do.didnt have to pay extra for home start etc.paid extra to make sure had courtesy car incase of accident even so it was cheaper than my old insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Margaret, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Excellent customer service at all times. Very helpful staff.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Paul, Thank you for your review. We aim for 1005 customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Good value and service happy”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Jason, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Although this was a competitive quote it was well presented. All options were clearly shown and easy to understand. With this in mind I was able to take out more cover for my money. The customer service gave me a voucher for a free car wash after I joined not a lot but no other insurer has done anything like. I had a follow up call to ensure I had received the policy I thought I should have, a nice touch.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Peter, Thank you for your review. It is great to hear that you are happy with the amount of cover provided and our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Steer clear of this company! They put your premiums up over 100% just for phoning for advice. When they ask if you'd like to open a claim (my instance was I phoned for advice because somebody dinged my door and I was angry at the time as the person who did it couldn't even be bothered to leave a note apologising), you tell them no but they open it anyway! Yes I understand you have to make a record of my call on my account, but don't open a claim! You didn't even have the decency to write to me before renewal to advice that I had an open claim and this risked my premiums going up prior to renewal if not sorted. Absolutely dreadful!”

Helpful Report

Posted 9 years ago

“When making a claim the customer service team were excellent. My claim was dealt with quickly and everything was explained to me.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“The call centre speak to you rudely and sarcastically.”

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Posted 9 years ago

“This company has the worst customer service. The call centre speak to you rudely and sarcastically. There are hidden charges all the way through and any customer purchase rights are ignored.”

Helpful Report

Posted 9 years ago

“best service I have ever had from a insurance company”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Pauline, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Excellent and professional service, with a competitive quote.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi William, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“First insurance - no problem. Afterwards very poorly advised autorenewal at extortion price. Massive cancellation fees. Defnitely nod advised.”

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Posted 9 years ago

“I Haven't had a chance to communicate with them, after I have taken the policy, but seems to me trouble free insurance company. When you go for a claim only you can see the in and outs. This is what I can tell you at present.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Ponniah, Thank you for your review. I am pleased to hear that you have not experienced any issues with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Having never used a compare website before I did so to get the best price for car insurance, Seeing as I had not insured a car in my own name for a while I was expecting a hefty bill. Even with zero no claims bonus Dial Direct gave me an excellent price for insuring my brand new Nissan X-Trail. Their customer service staff also made it really easy to deal with them over the phone. I'm really pleased with choosing Dial Direct.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Barry, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“My experience with dial direct was easy and perfect. Just how l like it. Thanks.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Carmel, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,186 reviews