Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,438 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would recommend Dial Direct for contents insurance.Was given a cheaper price on renewal with extra benefits.Spoke to a lovely young man from Sunderland who couldn’t have been more helpful.”

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Posted 4 years ago

“Have found Dial Direct to be very helpful and price fair would use them again .”

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Posted 4 years ago

“Top notch just changed my car and I have personal plate so had to contact on 4 occasions and always prompt courteous service😊”

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Posted 4 years ago

“Good value for money. Reasonably competitive.”

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(Van Insurance) - Posted 4 years ago

“Superb customer service with our renewal, great price :-)”

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Posted 4 years ago

“I don't think I will be using Dial Direct again!”

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(Van Insurance) - Posted 4 years ago

“very happy with renewal price had other quotes from other companies but none could mach like for like.very pleased with price and how easy it was to renew.”

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Posted 4 years ago

“Dial direct as been in the last few years one of the best insurance companies we have delt with thanking you”

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Posted 4 years ago

“Please with the lady I spoke to10out of 10.very helpful.”

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Posted 4 years ago

“Rip-oof merchants! Increased price of cover under claim of a fake 'incident' which never happened. Then increased the premiums even more when due to renew. When I emailed to say I didnt want to renew with this shower of charlatans, they went ahead and renewed anyway - and no doubt would have tried to coerce me to pay them even more money as a 'penalty' for 'cancelling' when I had made clear I didnt want to renew. They didnt even deign to repluy to my email. On top of all that, the one time I needed their breakdown cover, the fact that I had to limp the car home to find my insurance and breakdown details gave them the perfect excuse NOT to provide that breakdown cover so that I had to shell out another £60 to get the help I needed. They are a bunch of crooks - dont buy!!!”

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Posted 4 years ago

“pleasant staff ,easy and efficient renewing”

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Posted 4 years ago

“Find them to be good but I have had an experience which was not great. Mid last year I put a second driver on my insurance as I needed his help for a short time. In September 2020 I phone and asked that he be taken off. I was told that it would be done but I would have one premium to pain and then the insurance would reduce. However, 2 months later it had not charged. I phoned and spoke to a very unhelpful woman and I am not the most PC person so after some time the called was ended with the problem being esculated. I was tols that they could find no record of my call and instructions to remove the second driver. However, my phone shows that I was on the phone to the company for 2 min 8 sec. They refused to return the overpayments.”

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Posted 4 years ago

“Good value, straightforward process online, very happy.”

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Posted 4 years ago

“Renewed my home insurance once again without any hassle and at competitive price. Will use Direct again providing they remain competitive.”

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Posted 4 years ago

“One star because I had to give some. Should be zero. Not bad until the claim was done. Terrible experience. Highly not recommended! Be aware.”

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Posted 4 years ago

“Brilliant service their online self service is one of a kind.....thumbs Up!”

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(Van Insurance) - Posted 4 years ago

“I Payed my renewal quote for my van, then a few weeks down the line i get an email saying my insurance will be canceled if i don't pay a shortfall £10.95 through no fault of mine, i spoke to a member of female staff by phone who i found not helpful. Adamant i had to pay the shortfall for my protected no claims bonus (which they did not apply to the quote in the first place.) Anyway after a lot of haggling she eventually put me through to a manager who i must say resolved the situation in minutes plus compensation for my inconvenients. That alone deserves ten stars ( very happy with end result ) Alan”

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Posted 4 years ago

“Renewed my car insurance for a second year very good and competitively priced.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“So easy to renew my van insurance and at a competitive price.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,438 reviews