Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a smooth easy transaction when insuring my car. Very efficient and excellent communication. Highly recommend. Competitive prices always.”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“Not had use your services up to now and everything fine decent price”

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Posted 2 years ago

“This is my third year with Dial Direct who offer competitive renewal prices. I would suggest that my policy price and renewal beats many of the other quotes that I have received hands down. Also a great overall policy. Thanks”

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Posted 2 years ago

“Great company to use and no hassle with insurance renewal”

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Posted 2 years ago

“Happy with the price and service”

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Posted 2 years ago

“Great renewal price”

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Posted 2 years ago

“Excellent company,who have looked after me very well this year,when the renewal came up recently,the price was very competitive,so I have utilised their services,for another year,i have comprehensive insurance,and the policy covers everything you need,including legal aid,and breakdown cover,their website is very well laid out,and easy to use,and you can access your documents,24/7 i am very happy,and would highly recommend them.”

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Posted 2 years ago

“All good. Bit pricey but good cover”

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Posted 2 years ago

“"Fantastic service "”

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(Van Insurance) - Posted 2 years ago

“very happy with my policy although it did increase by £20 this year documents are easy to access and download”

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Posted 2 years ago

“Very satisfied with the professional service”

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Posted 2 years ago

“Very happy. My premiums with you have reduced over the past 2 years. Thank you!”

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Posted 2 years ago

“Price has down for the last 2 years by roughly £40 a year. Never had to ring dial direct because of impeccable service”

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Posted 2 years ago

“Unfortunately we had a fire about 3 years ago claim was handled well . Since then continued to insure with dial direct, fairly priced insurance easy renewal and peace of mind . One thing less to worry about.”

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Posted 2 years ago

“Excellent cover for a competitive price.”

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Posted 2 years ago

“This is the second year with dial direct I am very pleased with the service that I received from them”

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Posted 2 years ago

“My second year with Dial Direct had excellent service from them , I did query my renewal price , but was dealt with very promptly , I believe in staying with the same company so long as they loyal to you , hence my 2nd year with them”

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Posted 2 years ago

“Straightforward, no nonsense service. 🤗”

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Posted 2 years ago

“Great cover and communication. My premium goes DOWN every year! :)”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews