Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quotes are quick, staff are helpful. Haven't needed to make a claim but I've found it easy to discuss a possible policy change. Process easy and competitive”

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Posted 2 years ago

“Simple, straightforward insurance, makes life a lot easier”

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Posted 2 years ago

“all renewal conducted online, timely renewal reminder, competitive renewal quote, all necessary documentation available.all in all satisfactory and pain free.”

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Posted 2 years ago

“An excellent price, chat with agent was clear and simple when renewing my motor insurance, I would definately recommend.”

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Posted 2 years ago

“very good price and service from these”

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Posted 2 years ago

“Excellent customer service very helpful”

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Posted 2 years ago

“It is just a straight forward easy to deal with company they have very competitive prices and excellent costumer service therefore I am a very happy client”

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Posted 2 years ago

“Great service. Easy to sort out car insurance renewal and at a good price”

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Posted 2 years ago

“I didn't have to do thing dial direct used my previous information sent me a new quote which was cheaper and did all the the paper work then just sent me a email confirming that I was insured.”

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Posted 2 years ago

“Start of my second year with Dial Direct and premium better than expected. My only criticism is that there is no on-line facility to update my credit card details so was necessary to telephone and join a long queue to speak with a member of staff to make this change otherwise renewal would have been much more efficient.”

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Posted 2 years ago

“They were fantastic helping me with having my car repaired when a lady hit my car while it was on my drive. Took me through the process and managed to have my car repaired and returned in 6 weeks. The lady was so pleasent and understanding. Highley recommended Dial Direct to family and friends.”

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Posted 2 years ago

“The service received since changing over to Dial Direct has been of a very high standard, I would have no hesitation informing others of the high quality and reliability of this company.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service, excellent price and excellent renewal price xx”

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Posted 2 years ago

“Second year with Dial Direct and my premium was lower than last year 👍.”

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Posted 2 years ago

“Reasonable prices and customer service are excellent”

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Posted 2 years ago

“Yes make me happy”

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Posted 2 years ago

“Another year with Direct Dial insurance,it was quick and easy to renew my policy and an added bonus was the great price !”

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Posted 2 years ago

“They are very efficient and very well priced. I thought that this would mean a basic service, but my car broke down at the beginning of July and the RAC cover provided by Direct Dial was fantastic.”

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Posted 2 years ago

“Great service and great renewal price”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews