Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,001 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only fault i have is my premium nearly doubled moved house which was only half a mile away from my previous address and went up by £20 a month from £43 to £63 then 5 months later when got my new quote it jumped to £87 a month other than that have no quibbles with them”

Helpful Report

Posted 2 years ago

“Contacted call centre regarding my renewal, very straightforward and helpful service at a competive price.”

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Posted 2 years ago

“Easy to deal with and a quick and prompt response”

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Posted 2 years ago

“Made me happy with the price no negatives”

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Posted 2 years ago

“Always helpful with giving best prices ,and in sending documentation by post as requested.”

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Posted 2 years ago

“Easy to deal with friendly”

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Posted 2 years ago

“I will never re-new my car insurance with you again as i told you in the survey you sent me before, because after renewal and being paid in full you decided that you had made a error with my policy, sorry that's is not my fault and in my opinion you should of stood by what you sold me”

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Posted 2 years ago

“No fuss just took on board the changes - price and renewed without any problems”

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Posted 2 years ago

“Dial Direct have always been very helpful to me.”

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Posted 2 years ago

“Renewed without need to think about it as the prem was only slightly increased. I have received V Good service when needing RAC recovery service. Happy bunny.”

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Posted 2 years ago

“Second year with Dial Direct, I am very happy with the service, all sorted quickly and efficently, would recommend.”

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Posted 2 years ago

“Excellent service, will recommend to family and friends”

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Posted 2 years ago

“Very easy to make contact and my claim was delt with efficiently.”

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Posted 2 years ago

“easy to deal with agent very helpful”

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Posted 2 years ago

“Price remained competitive, very polite staff and really helpful when I broke down.”

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Posted 2 years ago

“We put a claim in on 13th December our fridge had died it’s now March and still no fridge asking for receipts and photos two months after it broke ! Who keeps rotten food for photos !! Pitty it was auto renew they put it up £100 next year NOT A CHaNCE avoid like the plague”

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Posted 2 years ago

“The customer service was excellent all round, but I was very disappointed at the big increase in my premium this year. Would recommend though.”

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Posted 2 years ago

“Quality insurance at a competitive price.”

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Posted 2 years ago

“It’s great no hassle renew for me every year and prices pritty gd”

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Posted 2 years ago

“Good price no hassle or hard sell”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,001 reviews