Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,432 Reviews

85 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with them for a few years now and have not had a problem.”

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Posted 2 years ago

“It's not easy,with break down ,not be able to speak to some one ,he was helpful when I spoke to someone,I would been able to drive in my car, because it was amber warning,long wait,got it fixed next day.carol watson”

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Posted 2 years ago

“Very Helpful and efficient service absolutely no complaints very good price thank you”

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Posted 2 years ago

“I’ve been with dial direct a few years now and have never had a problem with them, highly recommend them,”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“I have found, Dial Direct Insurance, Very perfessional and so very helpful. I would be very happy to recommend them to anyone who is looking for insurance.”

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Posted 2 years ago

“Not happy why has my insurance gone up instead of going down if i don't see a change next year I will be looking elsewhere”

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Posted 2 years ago

“First class service no over inflated prices”

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Posted 2 years ago

“Good customer service, fair prices and prompt attention.”

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Posted 2 years ago

“Good price, like monthly thank you texts”

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Posted 2 years ago

“They were professional and very helpful.”

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Posted 2 years ago

“Very competitive prices, have been with Dial Direct for about 6 years , never had any problems with them.”

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Posted 2 years ago

“We’ve dealt with them for many years and always found them to be most helpful. Accommodating to our needs, particularly so as pensioners in this economic climate. I’d like to say thank you to them.”

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Posted 2 years ago

“My 2nd year with having Car insurance with Dial Direct & again, a great service / Policy at a great competitive price, but the best satisfaction of all, on the day of my renewal was the Agent I spoke with (I cannot remember his name sad to say) & he was excellent, friendly & efficient.........10/10”

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Posted 2 years ago

“Found your advisor very helpful and friendly. Could not flaut him.janetquantrill@hotmail.co”

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Posted 2 years ago

“Friendly and efficient staff with excellent service”

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Posted 2 years ago

“Absolutely brilliant couldn't help me enough. Great people. Thanks.”

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Posted 2 years ago

“I've recently renewed my car insurance with Direct Dial, excellent friendly service and they matched other quotes.”

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Posted 2 years ago

“Renewal quote good and very easy to sign up👍 The best test of an insurance company is how they deal with a claim. No experience of this yet thank God 🙏👍”

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Posted 2 years ago

“Always pleasant and willing to help you get the best policy for you”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,432 reviews