Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,001 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices”

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Posted 2 years ago

“Very prompt with renewals. Documents easy to see on website account. Copy is sent to your e-mail. Very good service, no complaints. Recommend this service.”

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Posted 2 years ago

“Not made any claims yet, thank goodness! However the quote and the Customer Service has been very competitive & professional.”

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Posted 2 years ago

“Terrible insurance company, impossible to raise a claim with them and premiums go up Excessively each year… Avoid”

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Posted 2 years ago

“The operator was patience & actually listened! The reason for the call was very straightforward & so was the process, also to make an unexpected financial saving was the cherry on top! 👏🏾”

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Posted 2 years ago

“The lady I spoke to was very helpful. and it was all very quick.”

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Posted 2 years ago

“second year with them and find them competitive and good value”

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Posted 2 years ago

“Windscreen Company you wanted me to use couldn't fix screen for nearly 3weeks. Not helpful when you need it for mot on a business vehicle. Would have cost me thousands in lost work to have vehicle off the road. Paid for a new screen myself and was fitted next day. Waste of time having glass cover .”

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Posted 2 years ago

“Competitive price”

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Posted 2 years ago

“Very happy with everything good service with no fuzz”

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Posted 2 years ago

“Been with Dial Direct for a number of years now, good service, competitive pricing, customer loyalty (annual gift voucher). I had a breakdown and used their Road side service, exchanged the battery and away I went. Keep up the good work!”

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Posted 2 years ago

“A competitive quote for my car insurance again this year. A surprise £10 Tesco voucher was sent to me after I'd signed up for another year. I haven't had to make any claims so can't comment on service for this. I can access all my documents using my online Dial Direct account, which is handy.”

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Posted 2 years ago

“I am happy with the quote for my car insurance all though it increased due to inflation it is a lot cheaper than my last insurance company who I would be paying double the amount. Also my documents where swiftly sent by Email so I could print them And read at my leisure.”

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Posted 2 years ago

“Price increase been with you for years no difference that I have about 11 years no claim bonus”

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Posted 2 years ago

“Easy to speak with. Dis mine whilst on holiday in Spain.”

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Posted 2 years ago

“Not had to make any claims. But found it’s easy to renew. Always reminded when renewing is due”

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Posted 2 years ago

“No fuss no bother got a cheaper quote for insuring my car”

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Posted 2 years ago

“Haven’t had any claims but easy to deal with and do what they say they will.”

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Posted 2 years ago

“My RAC home start turned up promptly and I was in time to meet my appointment. My initial contact when renewing my insurance was a really good experience.”

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Posted 2 years ago

“Very straight forward and easy to obtain. Very good quotes an service provider”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,001 reviews