Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"verry good service and thank you steven for going out fo your way to help me .kind regards john."”

Helpful Report

(Van Insurance) - Posted 2 years ago

“Very competitively priced insurance. Customer service excellent & extremely helpful. Good email communications. Very pleased with the service Dial Direct provides.”

Helpful Report

Posted 2 years ago

“Very good quick dealt with”

Helpful Report

Posted 2 years ago

“Excellent friendly fast service Thank you”

Helpful Report

Posted 2 years ago

“They were very easy to deal with over the phone. I renewed from last year and happy yo for so.”

Helpful Report

Posted 2 years ago

“I am happy with Dial Direct as an insurance firm as far as my experience with them goes, which is more or less zero as I haven't had to claim for anything. But this year the renewal price went up by nearly £50 for no reason that I can see . I have not out Dial Direct anything (- as far as I remember-) so why the price hike?”

Helpful Report

Posted 2 years ago

“Car insurance at a very good price, everything clearly laid out so that you know what is covered.”

Helpful Report

Posted 2 years ago

“The contact from the company is timely and clear. The options for renewal are spelt out and simple to achieve. The renewal price is competitive when comparisons are made.”

Helpful Report

Posted 2 years ago

“Been with this insurance 3 years the premiums go up and down each year but not to bad overall. Its shame like the old days when your insurance use to go down each year the longer you had it. I guess to many idiots on the road, the insurers want there cut and the comsumer have no choice to pay it to stay within the law.”

Helpful Report

Posted 2 years ago

“Excellent service and a very good price”

Helpful Report

Posted 2 years ago

“Competitive premium cost that increased only slightly on invite to renewal. Includes breakdown cover and protected no claims. Good value”

Helpful Report

Posted 2 years ago

“Great service and very helpful”

Helpful Report

Posted 2 years ago

“This is my second year with Dial Direct for my home Insurance,very happy with the service and the premium only went up a small amount this year. So very satisfied so far.”

Helpful Report

Posted 2 years ago

“Quick and easy and best price”

Helpful Report

Posted 2 years ago

“Thanks for your help I am happy with the Insurance that you provide thanks again”

Helpful Report

Posted 2 years ago

““ Competitive prices and easy to deal with””

Helpful Report

Posted 2 years ago

“Received my renewal quote in plenty of time to peruse and consider. The renewal price was very competitive and after looking around I swa no reason to move my cover elsewhere. Informed Dial Direct of my decision and from then on evrything went very smoothly. I am more than pleased with their service and hope to be with them for many years to come, thank you”

Helpful Report

Posted 2 years ago

“Easy to deal with & good prices.”

Helpful Report

Posted 2 years ago

“Very good value for money again. Covered all my needs. Everything was easy to do which meant no stress.”

Helpful Report

Posted 2 years ago

“I have been with Dial Direct for a couple of years and have been pleased and impressed with the service that I have experienced. The renewal process was speedy and efficient and the cost very pleasing. Staff are friendly and knowledgeable and the website easy to use. I have no hesitation in recommending Dial Direct to future customers.”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews