Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your rep found me a much better deal”

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Posted 2 years ago

“Great cover but it’s gone from £35 per month, to £62 per month. Kind Regards Andy”

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Posted 2 years ago

“Insurance paying 70% more a year and will be changing to a cheaper insurance”

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Posted 2 years ago

“Disappointing (although understandable)increase in premium so I phoned to inquire if that was the best price they could offer the operative in the call centre was difficult to understand and didn’t seem understand what I was asking. I eventually gave up and paid the premium, hopefully I will have a mor positive experience next year 🤞”

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Posted 2 years ago

“They are the best insurance deal around for the benefits”

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Posted 2 years ago

“Thankfully I haven't had any accidents to date, and I hope I never will, so I haven't had to call on Dial Direct in a bad way, only to pay my Insurance.”

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Posted 2 years ago

“My insurance was put up to £30a month from £17.I phoned and got a reduced payment.I don’t know why it wasn’t given in the first time.🤬🤬”

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Posted 2 years ago

“Easy to renew my Van Insurance. Very good customer service.”

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Posted 2 years ago

“Very good company no problem renewing every year”

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Posted 2 years ago

“Initial quote for continuing was significantly higher than previous year despite no claims etc. After feedback, DD contacted me and gave a reduced quote which was more in line with expectations. Would have been nice to have the amended quote initially to avoid having to query cost.”

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Posted 2 years ago

“Affordable insurance, renewal price was reasonable and meant no searching for replacement providers.”

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Posted 2 years ago

“Very Good Service, easy to renew year after year, price is always competitive.”

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Posted 2 years ago

“Renewal was cheaper than Quidco search.”

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Posted 2 years ago

“Easy to apply on line with quick response with quotes, Requirements meet with a good cover at a fair price, have used for 6 consecutive years now and will hopefully continue to.”

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Posted 2 years ago

“Very good service will keep using the company”

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Posted 2 years ago

“"the premium is far too hih than others"”

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(Van Insurance) - Posted 2 years ago

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

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Posted 2 years ago

“Great service competitively priced 😊”

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Posted 2 years ago

“Great price agent most helpful”

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Posted 2 years ago

“Price service easy to contact”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews