Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,001 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made two phone calls to make a claim, the first one I held on for over 45 minutes, gave up and sent an email asking to be contacted, a week later, still waiting. The second call I made took over 35 minutes to be answered. In all fairness the young gentleman who dealt with my claim was extremely helpful.”

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Posted 2 years ago

“Very helpful and easy to understand”

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Posted 2 years ago

“Keeps my van insurance at a competitive rate annually”

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Posted 2 years ago

“Done what they said they would do. 😋👍”

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Posted 2 years ago

“I am very happy with Dial Direct as they made my renewal so easy to reinstate my insurance cover without the hassle and stress of wasting time and shopping around.”

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Posted 2 years ago

“As usual competitive. Easy to understand and exactly what I thought.”

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Posted 2 years ago

“I’ve been with dial direct for a few years, could of got it cheaper as they put the price up from last year without any claims, but I couldn’t be bothered to speak to someone in Timbuktu. It’s so easy with dial direct and I believe in loyalty.”

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Posted 2 years ago

“I have only been insured with DialDirect for two years. Their premium went up from year 1 to year 2 despite the absence of any claims during the year. I queried this in their feedback form, and they halved the amount of the increase, which was welcome. I don't have a claim history with DialDirect. I consider that to be the acid test of an insurance relationship. So far DD seem easy to get in touch with and to deal with.”

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Posted 2 years ago

“Easy to deal with always answer when ring about anything”

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Posted 2 years ago

“Made the process as smooth as possible.”

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Posted 2 years ago

“I have been happy with D Dial but last time there was some error and my renewal price had doubled. I cancelled the renewal and it was only when I phoned to get the dates of my claim that I discovered an error was on my account and a second claim had been registered for something which I hadn’t made a claim for and that was why the premium doubled, when they corrected it the price went down a bit but was still high.”

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Posted 2 years ago

“Patient,polite customer service.Prices competitive.”

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Posted 2 years ago

“Friendly and helpful”

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Posted 2 years ago

“Excellent service. Renewed my insurance with Dial Direct and it only went up a few pounds from the previous year which made me very happy.”

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Posted 2 years ago

“Very happy with the insurance”

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Posted 2 years ago

“Very helpful.great website”

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Posted 2 years ago

“Just goog very happy”

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Posted 2 years ago

“I haven’t needed to contact you, thankfully. But the process of getting the insurance and the renewal was very easy to do.”

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Posted 2 years ago

“Happy with the price it seems to be a good company but I haven’t had to make a claim yet and hopefully I won't but if I do I hope that it would get sorted efficiently and promptly”

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Posted 2 years ago

“Very good price for my car fully comp ,any changes are quickly sorted .”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,001 reviews