Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,001 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 2 years ago

“Dial Direct were competitive on price,good value for the extra's included in the Policy and it was nice to have a paper policy to look at as well as online.”

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Posted 2 years ago

“No complaints at all, service very good”

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Posted 2 years ago

“Easy to use,no problems,very competitive”

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Posted 2 years ago

“Renewal arrived slight increase on 2022 but still half the price of others All done online no problems”

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Posted 2 years ago

“Renewal arrived slight increase on 2022 but still half the price of others All done online no problems”

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Posted 2 years ago

“Simple to continue for another year, just let Dial Direct do it for you. This was acceptable as DD had offered a new competitive price”

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Posted 2 years ago

“Dial Direct offered me (an existing customer) a very competitive renewal price in comparison to alternatives i was finding.”

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Posted 2 years ago

“Excellent customer service and price. Easily approachable and they care for the customer.”

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Posted 2 years ago

“Easy cheap thanks”

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Posted 2 years ago

“Swift and efficient service, easy to set up and renew. I've used for the last 2 years and although I haven't needed to use the claims section I have no concerns.”

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Posted 2 years ago

“Markerstudy are rip off merchants!!”

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Posted 2 years ago

“Used Dial Direct for 2 years running. Found it easy to complete the transaction, quick and efficient. Can't fault it from start to finish.”

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Posted 2 years ago

“all straightforward”

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Posted 2 years ago

“Customer service was absolutely excellent Very kind and helpful staff”

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Posted 2 years ago

“Customer service fine as always...until my credit card came in . I found you have charged me twice for my car insurance ...not happy ...now I’ve paid my credit card bill, and told 5 working days before I get £178 refund . And of course that will show on next months statement. So this month I’m down £178 can’t check my refund has happened until after bank holiday. So don’t know if refund is in yet.”

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Posted 2 years ago

“Straightforward and efficient renewal process”

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Posted 2 years ago

“Excellent service and very good prices. Not had to make any claims so far but very happy with the service.”

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Posted 2 years ago

“Great company great quote for my car and for the first time in how long my premium went down I wont be moving keep up the great work”

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Posted 2 years ago

“price good easy to arrange have not needed to make a claim yet so far very good.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,001 reviews