Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,997 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,997 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price,always keep you informed”

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Posted 1 year ago

“Quick and easy service from start to finish.”

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Posted 1 year ago

“Dial Direct have been the most value for money for Insurance as l have used several over the past 40 years. Very happy with my quotes”

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Posted 1 year ago

“DD charged me less when I moved house, which is unusual, charged me only a small amount to renew my car insurance yearly and its been so easy.”

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Posted 1 year ago

“Good price and always keep you updated”

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Posted 1 year ago

“I found dial direct friendly helpful and price was good to would recommend them”

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Posted 1 year ago

“This is my third year so that speaks for it self I am happy with the helpful service hope prices are kept down next year to give me a forth year with dialdirect”

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Posted 1 year ago

“Always helpful friendly agents to make sure you have everything you need 10/10”

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Posted 1 year ago

“Price was very expensive”

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Posted 1 year ago

“Easy website to use and purchase appropriate cover, we broke down recently, the response was excellent, and customer care very good too.”

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Posted 1 year ago

“Always helpful on line and phone it would be great if it was cheaper but no more expensive than others.”

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Posted 1 year ago

“Was confident to continue my insurance with yourselves”

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Posted 1 year ago

“Customer service was excellent, unfortunately let down be the RAC. Paid £176 to get car towed home, they sent the wrong vehicle to tow car back. Still no idea when another truck will arrive. They were going to phone/text with ETA. Still waiting 🤷‍♀️”

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Posted 1 year ago

“Quick simple and effective. My renewals are always competitive unlike other companies that try to load your policy and hope you won't shop around. These guys just give the best deal going so makes renewing a doddle”

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Posted 1 year ago

“easy to renew, piece of cake”

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Posted 1 year ago

“Luckily I ve not needed to make a claim, but I was impressed when my renewal quote arrived and it was less than any other quotes I found on famous websites. Often companies increase their prices when you are already with them, but this was excellent.”

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Posted 1 year ago

“Always an easy process to renew my policy each year.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“EAsy to speak to”

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Posted 1 year ago

“Brilliant as asked to add more cover just as the renewal contract was completed , not a problem and new updated contract done , Not had any claims and hope not to either , Great customer service, Regards James”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,997 reviews