Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,997 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,997 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was straight forward to renew my car insurance,they were very good and got me a better price than the one they sent out to me.win win”

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Posted 1 year ago

“Happy the way the renewal was done no hassle.”

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Posted 1 year ago

“It was easy to do and helpful with this.”

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Posted 1 year ago

“We got there in the end but the claims service lacked regular progress updates.”

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Posted 1 year ago

“My insurance has gone up when I haven’t made a claim, the RAC roadside assistance doesn’t cover me when I’m outside my house and they wanted an additional £160 for one visit, I will be changing my insurer next year”

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Posted 1 year ago

“Ok great superb wonderful marvouless”

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Posted 1 year ago

“Unhappy with phone I made. I'm not saying anymore as you won't do anything about it. I will not be renewing my insurance with you either.”

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Posted 1 year ago

“Being a pensioner,price and value is priority, and having faith you will get the help you need. I have not needed to call for help yet, but have faith they will look after there customer.”

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Posted 1 year ago

“Excellent value and efficient service.”

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Posted 1 year ago

“I have been dealing with Dial Direct for a few years now and I can say without fear that they have been excellent in every department. Always keeping me in the loop about any changes to policy etc and plenty of notification about renewal dates to help get quotes from elsewhere if you want to change insures.. Don't know why you would want to though !! Excellent, 5 stars from me”

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Posted 1 year ago

“I've been with dial Direct for a couple of years now I found the service to be excellent because I haven't had cause to phone them to sort out any problems there hasn't been any so I would like to give dial Direct full marks and ask them to keep up the good work”

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Posted 1 year ago

“no fuss no bother A1”

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Posted 1 year ago

“I have been with Dial Direct for 3 years now and am very happy with the price and service.if it continues, and each year I do check with other sites and the price and the add ons but to date I have remained with Dial Direct.”

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Posted 1 year ago

“Easy to renew my yearly car insurance very straightforward would recommend to family and friends”

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Posted 1 year ago

“Never made a claim but price went up never had to use customer care so can't comment All in all not 100% happy......”

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Posted 1 year ago

“Competitive prices good service”

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Posted 1 year ago

“Pleasantly surprised that my Insurance only went up by less than £10. Although it wasn't the cheapest it was near enough to not bother changing. Also when speaking on the phone they were very helpful.”

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Posted 1 year ago

“This is my second year with Dial Direct and only went up a very small amount each month. It is the only company that send a text thanking you for the payment each time. Would certainly recommend them.”

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Posted 1 year ago

“NOT really happy but acceptable as your renewal price was competitive. Everyone these days has an excuse for raising their prices and have us over a barrel. Will prices, including car insurance ever go down !”

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Posted 1 year ago

“Very good prices and very helpful staff so easy to change my car”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,997 reviews