Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with your insurance except your price keeps going up”

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Posted 2 years ago

“Fair price for renewal so decided to stay. Good service and easy access to documents.”

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Posted 2 years ago

“Easy renewal at a competitive price, and always keep you informed about your policy/ payments.”

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Posted 2 years ago

“Quick simple - clear information”

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Posted 2 years ago

“A competative price”

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Posted 2 years ago

“The car insurance renewal price was very competitive and easy to arrange. However, the car breakdown service is with RAC who are TERRIBLE. So even if included in your cover strongly recommend you arrange your own breakdown cover. The Dial Direct team did try their best to help but it was the RAC handling centre that was the problem”

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Posted 2 years ago

“Simple easy instructions on price, payments cover and access to documentation.”

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Posted 2 years ago

“A 1 service have house and car insurance with them for several years”

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Posted 2 years ago

“Very good price for policy easy to renew very pleased with the service .”

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Posted 2 years ago

“A great organisation offering very good car insurance deals. I have one that includes breakdown cover and it’s excellent. Very affordable, and unlike other insurers, the annual premium has been reducing over the years I’ve been with them. Easy to deal with, simple renewal process and great prices. Highly recommend.”

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Posted 2 years ago

“Fast and easy to renew no problem”

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Posted 2 years ago

“I am very pleased with Dial Direct there always so helpful.”

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Posted 2 years ago

“My second year with Dial Direct and they have been fantastic so far. They re-worked my renewal to remain competitive with other providers and were quick to resolve a small issue with the renewal. The proof will be in the pudding (making a claim), however I hope not to ever find this out!”

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Posted 2 years ago

“With insurances going up generally this year I was pleased with your service when I enquired about reducing my quote to a more affordable comparable amount so that I could stay with you for another 12 months. Thank you.”

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Posted 2 years ago

“I have used dial direct for a number of years and they always find the best price with the best level of cover. Contacting them is easy and accessing your documents when needed is very handy with the customer portal.”

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Posted 2 years ago

“Shocked that my insurance had gone up £115 in a year. Nothing has changed and I hadn't make a claim.”

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Posted 2 years ago

“Not happy my insurance shot up by nearly £30.00 this year. If I had seen the new quote before the instalment was taken out I would have cancelled and looked elsewhere. I will not be renewing with your company next year.”

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Posted 2 years ago

“2nd year with you. Great price year 1 and cheaper in year 2. Easy to renew with reminders before. Great service.”

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Posted 2 years ago

“Actual people at customer service who are knowledgeable and professional and who are willing to reward long time customers so always the best renewal price , please no ‘bots’”

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Posted 2 years ago

“Always been happy with the service & price. Would recommend.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews