Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good compressive policy but price increased from £170 to £330 in one year”

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Posted 2 years ago

“Good prices, easy to contact by phone and helpful staff.”

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Posted 2 years ago

“Excellent service good value for money”

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Posted 2 years ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

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Posted 2 years ago

“Have been with Dial Direct for 7 years very happy with the service, helpful and friendly when I needed to contact them to add a driver/ change registration number on my van.”

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Posted 2 years ago

“Great service and I can speak to you..”

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Posted 2 years ago

“Great quick and easy, not the best value however happy with the service”

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Posted 2 years ago

“They automatically renewed car policy without delivering the renewal notice. They notified me that they just charged my credit card almost twice the price the year before. They claimed they emailed me the renewal letter that I have never received. Keeping the credit card details and use it again a year later without my consent is illegal as far as I am aware. I would never agree to anyone to keep my credit card details.”

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Posted 2 years ago

“Made it easy and simple to get car insurance”

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Posted 2 years ago

“Telephone assistance very helpful.”

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Posted 2 years ago

“Excellent service at a very competitive price”

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Posted 2 years ago

“Competitive quotes, good communication, helpful and knowledgeable telephone staff”

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Posted 2 years ago

“Very easy renewal and much cheaper than other insurance quotes.”

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Posted 2 years ago

“Got my annual renewal quote as usual, compared with all the other sites. Back to Dial Direct and they beat the cheapest price of the others, plus everything I needed without the hassle of filling in further forms and silly questions. Great service.”

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Posted 2 years ago

“Very easy to renew and competitive”

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Posted 2 years ago

“Good service. Reasonable prices. Website straightforward”

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Posted 2 years ago

“Excellent service and good prices, will continue to use there service.”

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Posted 2 years ago

“Good quality insurance cover at a reasonable price with excellent customer service.”

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Posted 2 years ago

“Good service and good price”

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Posted 2 years ago

“Easy to renew my insurance on line, had a problem with my car at the weekend the RAC came out to sort it , no problem they where great.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews