Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with Dial Direct for many years and found them competitively priced. Available to speak when needed especially around renewal time but able to view all documents on your online account. Recommended.”

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Posted 2 years ago

“I was due for renewal and was looking around. Dial direct were able to give me a brilliant quote.”

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Posted 2 years ago

“the renewing of my car insurance was very easy,well done”

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Posted 2 years ago

“As an elderly person I am very happy with my car insurance premiums Easy to get into contact with and I admit I have shopped around but have found nothing better than Dial Direct n”

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Posted 2 years ago

“Very good service, very good prices All you need many thanks.”

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Posted 2 years ago

“I tried to change my existing insurance to a new vehicle and the new price quoted me was almost doube what I was already paying. This seems foolish to me that you do this for an existing customer. I declined your offer and took out insurance with one of your competitors for £200 less than you could offer me. Perhaps you should make this sort of change in insurance alot cheaper if you want loyalty from your customers”

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Posted 2 years ago

“Dial direct never fails they live up to their sales pitch and deliver each time. No messing around nothing hidden no last minute price add on's.”

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Posted 2 years ago

“Only changed my address and it cost me a fortune. Will not renew my policy next year”

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Posted 2 years ago

“Terrible that my car insurance doubled without my consent. I have been sick, so unable to receive emails. Next thing I know my bank account indicates that my car insurance cost has doubled. I phone up, no manager to talk to , told I could go ahead and cancel anyway and not pay and argue it out with the finance team. I didn't think that would put me in a good legal footing so I'm waiting for a call back on Monday. I am not going pay for cancelling a policy i did not agree to. Automatic renewal of insurance for customers who are sick is not moral, in fact automatic renewal is stealing with the justification of 'we did email you, it says in the clause of your policy.' No one spoke to me, I did not consent. Insurance companies should be held accountable for making rules that suit their pockets but not their clients. It's white collar theft.”

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Posted 2 years ago

“Always someone efficient and polite to talk to. But best of all best price around”

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Posted 2 years ago

“Same service but price increase unjustified”

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Posted 2 years ago

“Renewed for what is third time with D Direct. Staff are all polite and helpful. Only feedback is on option for D Direct to just email you as attachment, your policy, so forced to go into a portal to view etc. Not everyone wants to keep creating passwords and accessing portals to get policy documents.”

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Posted 2 years ago

“Excellent customer service good price”

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Posted 2 years ago

“I LEFT DIAL DIRECT BECAUSE YOUR CAR INS/ DOUBLED IN PRICE SO GOOD BY”

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Posted 2 years ago

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

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Posted 2 years ago

“They were polite and easy to talk to competitive prices.”

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Posted 2 years ago

“Very happy with Dial Direct. After having an extortionate renewal quote which I paid they phoned me with a new quote and gave me a rebate. I was very surprised and happy with the outcome.”

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Posted 2 years ago

“What I like about Dial Direct is that they kept the premium competitive. It is also easy to contact customer services who have always been very helpful. Luckily I haven't had any accident or problems in the past few years, so I don't know how that would be dealt with, but I am sure they will be helpful and clear.”

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Posted 2 years ago

“Although I was initially astounded at the rise in costs compared to the previous year, after further discussion I got my car insurance at a very acceptable price in comparison to other insurers. Customer Service were professional and decisive.”

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Posted 2 years ago

“As car insurance prices have risen quite steeply this year, I was pleased that my quote from Dial Direct was the lowest.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews