Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Your renewal price was almost double what l was paying last year. A phone call to you and the price dropped significantly. It's the same every year. I have been with you for many years and never made a claim. Why does this happen?”

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Posted 2 years ago

“Renewal price was fair and close to other quotes although not the cheapest. However the service over the past few years from Dial Direct has been excellent and so I decided to stay with this company.”

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Posted 2 years ago

“They take long to attend to a claim with no communication what soo ever, I would not recommend it to any 1.”

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Posted 2 years ago

“Excellent company and the rates did not go up too much for renewal so decided to stay with them for another year.”

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Posted 2 years ago

“Excellent Customer Service from Dial Direct. I'm very pleased with them as a Company overall and the first time EVER I've been with a Company for anything who have offered me a decrease and lowered my monthly payments (without any instigation from me) - unheard of and for that reason I will be staying with them for my Car Insurance. If I was to say anything negative it would be that the excesses are a bit too high but other than that very happy.”

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Posted 2 years ago

“Prepared to listen and negotiate”

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Posted 2 years ago

“Never been in touch apart from renewals always helpful and pleasant. My only critic is that I should not have to have to ask for a better price than my renewal as a loyal customer it should have been given to me straight away”

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Posted 2 years ago

“Happy with with service but price increase this year was pretty steep.”

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Posted 2 years ago

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 2 years ago

“So easy to contact and excellent customer service and very competitive price for an existing and new customers.”

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Posted 2 years ago

“Pleasantly surprised to have a reasonable increase in premium compared to other companies, I always compare prices as it’s not prudent to just automatically renew and Dial Direct won hands down again. Well done and thankyou!”

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Posted 2 years ago

“Straightforward renewal process and competitive quotation for an existing customer.”

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Posted 2 years ago

“Was very happy when first joined. Not so much with renewal. Doubled in price upon renewal. No claims 9 years plus.”

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Posted 2 years ago

“Very happy with the service provided”

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Posted 2 years ago

“No problems every thing is easy and if i go to web site just do what i have and all done in afew minutes”

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Posted 2 years ago

“They put a claim on my account that didn’t happen and haven’t removed it even though they said they were going to”

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Posted 2 years ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 2 years ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 2 years ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 2 years ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews