Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a very friendly company car insurance is first class and covers everything the staff i have spoken to are very helpful really cannot praise this company enough keep up the good work”

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Posted 1 year ago

“Very satisfied with my policy”

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Posted 1 year ago

“Excellent company. Had an accident that wasn’t my fault, within a few hours had been informed of accident repair people who would come and collect my car and a car would be delivered to my door on hire. I paid nothing and in two weeks my car was delivered back and the hire one collected. Was kept informed at all times. Couldn’t ask for better.”

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Posted 1 year ago

“Very efficient and friendly and patient”

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Posted 1 year ago

“Fantastic service thank you x”

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Posted 1 year ago

“It took 5 months to send someone out to look at my claim to be told my claim was declined as the leak was prolonged!!!!! No communication from the company to let me know what the delay was, no contact from the company to explain why the claim was declined. Just a call from the loss adjuster to say it wasn’t approved. Poor customer service, no clear reason for the decline, now left with a load of damage I can’t repair!! Will not renew next time.”

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Posted 1 year ago

“the quote was magnificent there skill of quoting is extraordinary so i had too join them. [ Quoting Mr hand Enter the Dragon.Bruce Lee. ] Well chuffed. Many Thanx. Nell.”

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Posted 1 year ago

“The renewal of my van insurance was quick and easy taking about 20 minutes to complete. Price was also reasonable.”

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Posted 1 year ago

“All the staff I dealt with were professional, very knowledgeable regarding the product and extremely helpful and friendly. Will definitely use this company again.”

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Posted 1 year ago

“The customer service was first class the price was very reasonable allowing that every thing had gone up including insurance we had a claim against another party which had no affect on my price on insurance”

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Posted 1 year ago

“The lady I spoke to was lovely, kind and helpful.”

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Posted 1 year ago

“Absolutely love this car insurance company value for money…everything is explained and well set out ..they deliver what they say all my documents are always sent on time with easy layouts to read and process..cheap and affordable insurance which is a must”

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Posted 1 year ago

“easy ,price, service ,free gifts”

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Posted 1 year ago

“Very helpful clear 💯 😊 happy”

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Posted 1 year ago

“Right price good customer service and and you can talk to someone about your policy.”

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Posted 1 year ago

“It was straight forward to renew my car insurance,they were very good and got me a better price than the one they sent out to me.win win”

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Posted 1 year ago

“Happy the way the renewal was done no hassle.”

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Posted 1 year ago

“It was easy to do and helpful with this.”

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Posted 1 year ago

“We got there in the end but the claims service lacked regular progress updates.”

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Posted 1 year ago

“My insurance has gone up when I haven’t made a claim, the RAC roadside assistance doesn’t cover me when I’m outside my house and they wanted an additional £160 for one visit, I will be changing my insurer next year”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,992 reviews