Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price price price”

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Posted 1 year ago

“I went on compare sites and they did come close to Dial Direct quote. They gave me all that I asked for. I haven't needed to use their services, and hopefully if I did they would give me excellent services.”

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Posted 1 year ago

“Very helpful and professional”

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Posted 1 year ago

“"verry good service and thank you steven for going out fo your way to help me .kind regards john."”

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(Van Insurance) - Posted 1 year ago

“Very competitively priced insurance. Customer service excellent & extremely helpful. Good email communications. Very pleased with the service Dial Direct provides.”

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Posted 1 year ago

“Very good quick dealt with”

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Posted 1 year ago

“Excellent friendly fast service Thank you”

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Posted 1 year ago

“They were very easy to deal with over the phone. I renewed from last year and happy yo for so.”

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Posted 1 year ago

“I am happy with Dial Direct as an insurance firm as far as my experience with them goes, which is more or less zero as I haven't had to claim for anything. But this year the renewal price went up by nearly £50 for no reason that I can see . I have not out Dial Direct anything (- as far as I remember-) so why the price hike?”

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Posted 1 year ago

“Car insurance at a very good price, everything clearly laid out so that you know what is covered.”

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Posted 1 year ago

“The contact from the company is timely and clear. The options for renewal are spelt out and simple to achieve. The renewal price is competitive when comparisons are made.”

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Posted 1 year ago

“Been with this insurance 3 years the premiums go up and down each year but not to bad overall. Its shame like the old days when your insurance use to go down each year the longer you had it. I guess to many idiots on the road, the insurers want there cut and the comsumer have no choice to pay it to stay within the law.”

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Posted 1 year ago

“Excellent service and a very good price”

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Posted 1 year ago

“Competitive premium cost that increased only slightly on invite to renewal. Includes breakdown cover and protected no claims. Good value”

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Posted 1 year ago

“Great service and very helpful”

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Posted 1 year ago

“This is my second year with Dial Direct for my home Insurance,very happy with the service and the premium only went up a small amount this year. So very satisfied so far.”

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Posted 1 year ago

“Quick and easy and best price”

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Posted 1 year ago

“Thanks for your help I am happy with the Insurance that you provide thanks again”

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Posted 1 year ago

““ Competitive prices and easy to deal with””

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Posted 1 year ago

“Received my renewal quote in plenty of time to peruse and consider. The renewal price was very competitive and after looking around I swa no reason to move my cover elsewhere. Informed Dial Direct of my decision and from then on evrything went very smoothly. I am more than pleased with their service and hope to be with them for many years to come, thank you”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,992 reviews