Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience using Dial Direct was first class. I shall be using their services again. Highly recommend!”

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Posted 1 year ago

“So Far good to deal with no issues .”

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Posted 1 year ago

“I spoke to the operator on the telephone regarding my renewal price, she was not able to help me lower my premium I was not very happy”

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Posted 1 year ago

“Return customer for years making easy to renew”

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Posted 1 year ago

“Fair price, only a few pounds dearer than the cheapest quote I searched. I couldn't be bothered with all the hassle regarding acquiring proof of no claims with the other company so stuck with this one. Next year, if the cost goes up again, I will be going for the cheapest option. I just don't understand why premiums rise yearly for those of us who have never made a claim, why should we subsidise other claimants, we should be rewarded not punished with rising costs yearly.”

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Posted 1 year ago

“Appears good value car insurance, had no problems with the online forms, have not had to make a claim as yet and hopefully will not have too, however as of today quite satisfied with the service.”

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Posted 1 year ago

“Good to deal with everything seems to go smoothly”

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Posted 1 year ago

“I have just renewed my insurance and I had no doubt who I would be being my car insurance with again this year 1st class”

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Posted 1 year ago

“The service I receive is second to none, my renewal process is so easy and I don’t have to worry about it , everything is taken care of and I am more than happy with my renewal price , in my opinion Dial Direct in unbeatable.”

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Posted 1 year ago

“I have been with dial direct for a couple of years very happy with the service and the prices are very competitive.”

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Posted 1 year ago

“Gave me more for cost”

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Posted 1 year ago

“Very pleased with the way you help with my recent accident that's why I renewed with your company and the service you provided”

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Posted 1 year ago

“I always do a comparison for all my insurance products, and this year no other companies came anywhere near my renewal price. When I have had direct conversation, the staff are extremely helpful, polite and knowledgeable. I would have no hesitation in recommending Dial Direct.”

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Posted 1 year ago

“Good competitive price, been with them a couple of years now and no issues”

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Posted 1 year ago

“I felt it was fairly priced, as far as service goes I have never needed to use any of the service thank goodness, and when speaking to someone from your office they were very helpful and pleasant to speak to.”

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Posted 1 year ago

“very good to deal with”

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Posted 1 year ago

“Competitive pricing, easy to contact and speak to a person”

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Posted 1 year ago

“When I used the roadside recovery despite a long wait for the RAC rescue to arrive they were able to get me on my way”

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Posted 1 year ago

“No hassle, excellent customer understanding & support at all times. Renewal prices 5 Star. Would recommend Company to anyone..”

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Posted 1 year ago

“Everything according to plan.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,992 reviews