Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price. Helpful staff. Renewed several times now. The best company I have used,”

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Posted 1 year ago

“You are amazing I’m willy satisfied you doing a brilliant job thanks 🙏”

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Posted 1 year ago

“Like ALL Insurance companies they increase your insurance upon renewal which personally I think is a rip off, especially when you have not claimed (for 20 years or more). However at least Dial Direct do make renewal easy and I suppose like other insurers did not hike my price crazy.”

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Posted 1 year ago

“been with them two years very good service quick and easy”

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Posted 1 year ago

“I’ve been with Dial Direct for a few years now and I find it’s easy to arrange, competitively priced and hassle free. I thoroughly recommend them.”

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Posted 1 year ago

“Have been driving for over 55 years with no claims and you have put my premium up by 25% will not be with you next year”

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Posted 1 year ago

“Excellent service, Very efficient and a fantastic insurance renewal price”

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Posted 1 year ago

“Renewed my insurance gone down slightly, so very happy with this company.”

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Posted 1 year ago

“Considering some of the quotes received, and taking into account all insurances have increased ( not necessarily in small amounts) was satisfied this was the best I could get and been with them for 3/4 years now. Luckily never had to claim, so nothing else to comment on.”

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Posted 1 year ago

“Renewal quote was only £20'ish more than last year so why change what isn't broken this is our 3rd year with Dial Direct very happy”

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Posted 1 year ago

“Renewal arrived promptly and the quote was only £40 increase on last year so was quite happy with that especially as we srebith elderly.”

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Posted 1 year ago

“Definitely the best cover I could get for the price.”

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Posted 1 year ago

“Customer service is first class and Dial Direct is easy to contact. I’ve been a loyal customer for many years and found them to be quick and efficient. My price this year for the maximum permitted (9 years) no claims bonus was higher than expected though probably due to the cost of living crisis. Other than that I’m a happy customer.”

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Posted 1 year ago

“good service”

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Posted 1 year ago

“good service”

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Posted 1 year ago

“No problems so far”

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Posted 1 year ago

“On the ball with tenewal quote.”

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Posted 1 year ago

“Yes my quote for my car and vans are ok but to add my son who is only 19 to my insurance the prise was horrendous how do young drivers surpose to afford there insurance 5000 to 6000 thousand a year”

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Posted 1 year ago

“Everything went well thank you very much 😄”

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Posted 1 year ago

“Simply put- the huge price increase. My policy rose by around 20%. Inflation is running far lower than this, shop, fuel, cars, houses, clothing, house insurance aling with many other things are rising nowhere near 20%. So the explanation I recieved about insurance costs rising due to increased costs just doesnt add up: 20% increase is way over the inflation rate. My son has recently renewed his car insurance and found a deal matching his previous years cost. Dial Direct are not charging a fair amount. I wont renew next time unless I recieve a significant decrease or some form of refund.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews