Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving renewal email which showed my car insurance had risen by £30 I checked on comparison sites and Dial Direct quote was still cheaper by a small amount so renewed for 3rd year. Easy to sort as long as you're savvy with On line accounts. Just printed the pages I needed.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“I am quite happy with the overall package, however I was hoping it would be a bit cheaper second time round.. I suppose increase price has effected most companies...”

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Posted 1 year ago

“Sorted out my insurance out and keep my on road bysorting it out”

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Posted 1 year ago

“No problems, cheaper than other providers on renewal”

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Posted 1 year ago

“No problem renewing, but very upset with 22% increase in premium above last year's .”

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Posted 1 year ago

“Great firm. Absolutely no problems.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Getting expensive”

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Posted 1 year ago

“you keep me imformed about my insurance”

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Posted 1 year ago

“I can not fault dial direct, low cost and very good renew price, no hassle at all”

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Posted 1 year ago

“Straightforward to renew and relatively good on price. Communication very good throughout.”

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Posted 1 year ago

“No issues from start to finish. Clear and concise in every aspect”

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Posted 1 year ago

“By giving me an up to date quote after they sent me an automated quote when my policy was due to see if it could be cheaper which it was.”

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Posted 1 year ago

“Really helpful and reassuring. Both staff were very thorough. Great customer service”

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Posted 1 year ago

“They go the extra mile to help with a great attitude.”

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Posted 1 year ago

“Initially upset by small increase on last year's price but then found that other companies were even more expensive. Staying put for another year!”

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Posted 1 year ago

“Had lot's of problems trying to renew my policy due to dialdirect not satisfying my bank's security questions, they did this a few times and tried to charge me extra each time. I then gave them my card which they used last year and they were able to take the payment. All was well untill about 10 days later when they duplicated my payment,so I had paid twice. When I contacted dialdirect about this they said they would refund me but they couldn't do it straight away and it would take a week or two? Do not understand this apart from the money is in their bank. Haven't had refund yet so we will have to wait and see how long it takes.”

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Posted 2 years ago

“Easy quote , competitive price, great customer service”

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Posted 2 years ago

“Renewed my policy again small increase in payment from last year. Still cheaper than other companies on compare sites”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews