Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service good value for money”

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Posted 1 year ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

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Posted 1 year ago

“Have been with Dial Direct for 7 years very happy with the service, helpful and friendly when I needed to contact them to add a driver/ change registration number on my van.”

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Posted 1 year ago

“Great service and I can speak to you..”

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Posted 1 year ago

“Great quick and easy, not the best value however happy with the service”

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Posted 1 year ago

“They automatically renewed car policy without delivering the renewal notice. They notified me that they just charged my credit card almost twice the price the year before. They claimed they emailed me the renewal letter that I have never received. Keeping the credit card details and use it again a year later without my consent is illegal as far as I am aware. I would never agree to anyone to keep my credit card details.”

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Posted 1 year ago

“Made it easy and simple to get car insurance”

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Posted 1 year ago

“Telephone assistance very helpful.”

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Posted 1 year ago

“Excellent service at a very competitive price”

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Posted 1 year ago

“Competitive quotes, good communication, helpful and knowledgeable telephone staff”

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Posted 1 year ago

“Very easy renewal and much cheaper than other insurance quotes.”

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Posted 1 year ago

“Got my annual renewal quote as usual, compared with all the other sites. Back to Dial Direct and they beat the cheapest price of the others, plus everything I needed without the hassle of filling in further forms and silly questions. Great service.”

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Posted 1 year ago

“Very easy to renew and competitive”

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Posted 1 year ago

“Good service. Reasonable prices. Website straightforward”

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Posted 1 year ago

“Excellent service and good prices, will continue to use there service.”

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Posted 1 year ago

“Good quality insurance cover at a reasonable price with excellent customer service.”

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Posted 1 year ago

“Good service and good price”

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Posted 1 year ago

“Easy to renew my insurance on line, had a problem with my car at the weekend the RAC came out to sort it , no problem they where great.”

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Posted 1 year ago

“Very helpful over phone as I am not very good with technology. All paperwork sent by post. Very good service”

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Posted 1 year ago

“Really easy to renew my car insurance on line & with a very competetive price.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews