Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,988 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my renewal for my car insurance it was a lot higher than last year so I said to your advisor that I want to cancel my insurance because I knew that I would get a better guote and cheaper then I phoned you to tell you if you can match the quote I will stay with you but the first advisor seemed to be not bothered helping the second adviser was really good and very helpful”

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Posted 1 year ago

“you know the value when you have to claim. our claim when car damaged was both understanding carried out sympathetically and totally professionally and speedily to its satisfactory conclusion, 10/10”

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Posted 1 year ago

“Satisfied with outcome after a slightly lower price than what the this year's premium was originally offered without needing to change the policy. Saved having to spend hours searching through comparison sights.”

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Posted 1 year ago

“Prompt and reliable communication service. Easy to talk to if needed. No hassle, peace of mind motoring without the worry. That’s all I want and need. Bravo.”

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Posted 1 year ago

“Great price and customer service”

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Posted 1 year ago

“Very good communication and fair pricing”

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Posted 1 year ago

“No hassel in renewing my car ins. A good deal sorted quickly.”

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Posted 1 year ago

“Very organised customer service .Keep you informed all the way .Remind you when payments going out .Good value and competitive on price .”

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Posted 1 year ago

“Nothing was a problem.”

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Posted 1 year ago

“Very good and like how you can pay monthly”

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Posted 1 year ago

“"Basically there are at the end of the phone when needed. Prices are value for money and they are always there to talk over your renewal price "”

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(Van Insurance) - Posted 1 year ago

“I have been pleased with Dial Direct on efficiency and was well pleased with my renewal price which was not excessive given the general rise in quotes from other Companies.”

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Posted 1 year ago

“Customer service is faultless. Pricing excellent and I wanted my documentation in the post which was done extremely quickly.”

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Posted 1 year ago

“Easy and straightforward”

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Posted 1 year ago

“I have found Dial Direct very good for both this and last year's insurance. Amazed that for the first time in ages my renewal quote was cheaper than elsewhere! Simple to use website for documents too! Can't recommend enough!”

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Posted 1 year ago

“I have been a customer for a couple of years and have always had excellent service”

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Posted 1 year ago

“Second year with Dial Direct only a small price rise which is great easy to renew. I haven’t had any problems as yet do would recommend them”

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Posted 1 year ago

“My second year with dial direct and I find they are fairly competitive, although my insurance went up a few quid, I’ve stayed with them. It seems as though all insurance policies are rising. Very easy to speak with over the phone too.”

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Posted 1 year ago

“Dual Direct have excellent customer service & go that bit further. 3rd year renewal and will more than likely, use them again.”

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Posted 1 year ago

“I am happy to recommend Dial Direct. At a time when inflation is high my renewal quote was lower than last year. Existing customers are valued as highly as new ones which is unusual these days but how business should be done. The process of renewal was simple and straightforward. Thank you.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,988 reviews