Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,988 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 2,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, customer service, great price and very easy to navigate, I really like the fact that I get a text message every month, when My payment is taken. I have 100 % recommended this company too ALL my family and friends.”

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Posted 1 year ago

“Process of taking out insurance was really easy, questioned the renewal price and as I had been quoted less from a comparison site they matched the price”

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Posted 1 year ago

“2nd year.. great customer service and excellent price..thank you”

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Posted 1 year ago

“Renewed again with Dial Direct , the renewal price was better then insurance offers from other companies . Also i have some extras added to my policy which makes it even better Fortunately I haven’t had do a claim yet and would gladly recommend to family and friends”

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Posted 1 year ago

“This is my second year with Dial Direct, had no problems at all. Good Customer service very helpful when I needed to contact them.”

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Posted 1 year ago

“Excellent price and service. Clear helpful communication”

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Posted 1 year ago

“Very efficient company. I have used Direct dial for 3 years now and found them to be good.”

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Posted 1 year ago

“Very straightforward & reasonable price.”

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Posted 1 year ago

“I cant say that I've had any problems at all just wish it was a bit cheaper would be nice so no problem cheers.”

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Posted 1 year ago

“I wanted to add a 2010 KA using exact same criteria to my policy for which l had been charged £209 pa for a 2010 corsa. I was told it would cost £370 to do so and that this was the best price although the agent didn’t know why it was expensive… Well me neither!!”

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Posted 1 year ago

“the service was realy good,staff realy helpful, the price was better than most other icompanys for what you get”

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Posted 1 year ago

“With a bit of effort, I had to ring three times as I kept getting the wrong quite, s if there’s a next time please try harder. Elizabeth”

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Posted 1 year ago

“Good customer service whenever iv had to ring, pleased with all quotes iv had.”

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Posted 1 year ago

“So easy to navigate, they gave me chance to shop around but no-one was coming out any cheaper so it was easier to just stay with dial direct”

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Posted 1 year ago

“Coming up for the third year and found. no great reason to change. I know prices go up all the time so didn't bother checking. Maybe next year I'll have a look around.”

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Posted 1 year ago

“Added a new driver to existing policy then went away on hols. They cancelled my policy with 2 hours notice as I didn't' give them the info they wrote to me about I was away so did not get letter no emails or telephone calls in between would never use this company again no common sense had been wither for years.”

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Posted 1 year ago

“Easy to deal with no fancy frills,job done pleasant.”

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Posted 1 year ago

“Easy to deal with hassle free.”

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Posted 1 year ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

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Posted 1 year ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,988 reviews