Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,987 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy renewal at a competitive price, and always keep you informed about your policy/ payments.”

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Posted 1 year ago

“Quick simple - clear information”

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Posted 1 year ago

“A competative price”

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Posted 1 year ago

“The car insurance renewal price was very competitive and easy to arrange. However, the car breakdown service is with RAC who are TERRIBLE. So even if included in your cover strongly recommend you arrange your own breakdown cover. The Dial Direct team did try their best to help but it was the RAC handling centre that was the problem”

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Posted 1 year ago

“Simple easy instructions on price, payments cover and access to documentation.”

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Posted 1 year ago

“A 1 service have house and car insurance with them for several years”

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Posted 1 year ago

“Very good price for policy easy to renew very pleased with the service .”

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Posted 1 year ago

“A great organisation offering very good car insurance deals. I have one that includes breakdown cover and it’s excellent. Very affordable, and unlike other insurers, the annual premium has been reducing over the years I’ve been with them. Easy to deal with, simple renewal process and great prices. Highly recommend.”

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Posted 1 year ago

“Fast and easy to renew no problem”

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Posted 1 year ago

“I am very pleased with Dial Direct there always so helpful.”

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Posted 1 year ago

“My second year with Dial Direct and they have been fantastic so far. They re-worked my renewal to remain competitive with other providers and were quick to resolve a small issue with the renewal. The proof will be in the pudding (making a claim), however I hope not to ever find this out!”

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Posted 1 year ago

“With insurances going up generally this year I was pleased with your service when I enquired about reducing my quote to a more affordable comparable amount so that I could stay with you for another 12 months. Thank you.”

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Posted 1 year ago

“I have used dial direct for a number of years and they always find the best price with the best level of cover. Contacting them is easy and accessing your documents when needed is very handy with the customer portal.”

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Posted 1 year ago

“Shocked that my insurance had gone up £115 in a year. Nothing has changed and I hadn't make a claim.”

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Posted 1 year ago

“Not happy my insurance shot up by nearly £30.00 this year. If I had seen the new quote before the instalment was taken out I would have cancelled and looked elsewhere. I will not be renewing with your company next year.”

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Posted 1 year ago

“2nd year with you. Great price year 1 and cheaper in year 2. Easy to renew with reminders before. Great service.”

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Posted 1 year ago

“Actual people at customer service who are knowledgeable and professional and who are willing to reward long time customers so always the best renewal price , please no ‘bots’”

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Posted 1 year ago

“Always been happy with the service & price. Would recommend.”

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Posted 1 year ago

“Great customer service and very good price”

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Posted 1 year ago

“I got my renewal for my car insurance it was a lot higher than last year so I said to your advisor that I want to cancel my insurance because I knew that I would get a better guote and cheaper then I phoned you to tell you if you can match the quote I will stay with you but the first advisor seemed to be not bothered helping the second adviser was really good and very helpful”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,987 reviews